This resort is beautiful. The open layout is nice with rooms, restaurants, pools, etc. spread throughout the grounds. There are 3 beautiful pools, with another family/children pool under construction.
The staff is friendly and helpful.
We stayed in a regular Casita room away from the main building which had a beautiful view of the resort and Camelback.
We both has 80 minute spa treatments and both therapists were wonderful as well as the check-in staff. The locker-room is dated as well as the sauna and the steam room has a musty smell. The whirlpool tub is poorly located within the locker-room and is too small and shallow.
The fitness center is large enough with updated equipment. It has a large window with a nice view looking from the cardio towards Camelback Mountain and the resort pool.
We has a continuing problem with housekeeping. A knock on the door at 8:30 one morning, then came after 2:00 the next day. Service was spotty with coffee and supplies not always replenished. towels were also not always replenished. We generally do not complain, but when turn down was nor done and we needed towels for a morning departure, we complained about all of this. The manager was gracious and offered to comp us for our last nights dinner, thank you.
All in all, nice, but "less than expected" for a high end luxury resort. some updates to the spa area would help a lot.
- Official Description (provided by the hotel):
- The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more less
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- Also Known As:
- The Phoenician, Scottsdale Hotel Scottsdale
- Phoenician Hotel Scottsdale
- The Phoenician Hotel Scottsdale