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“great location and quite built up.”

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The Phoenician, Scottsdale
Ranked #18 of 75 Hotels in Scottsdale
Certificate of Excellence
Bethesda, Maryland
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“great location and quite built up.”
Reviewed January 3, 2013

We were here from 27th to after new years eve. Clearly very high season for this resort. Despite that, we didn't feel crowded in. Only time I regretted having a full resort was one evening when my family wanted to stay outside near the outdoor firepit. There are four large outside and they were all full. We settled for a room with a fabulous view, lobby live music seating instead. Not a bad compromise but nevertheless we would've preferred the former.

The resort is beautifully kept with clean pool, freshly stocked towels, large koi pond with hundred of fish that you can feed. My daughter thoroughly enjoyed doing this. there is a hiking trail about a mile and half from the property that is quite challenging but beautiful.

My only regret is that food prices are astronomical. Thankfully we rented a car and drove out for breakfast, lunch and dinner but usually we prefer to eat in the resort since we had little kids with us. The spa and gym are also nicely appointed.

If you have kids keep in mind the resort is quite spread out so be prepared to walk a lot from one part to another. For instance, Relish a restaurant that is open for lunch is clear on the other side of the resort, whilst our room near the cactus garden were one small lake, three pools, one elevator ride and a short hike away. whew. I really felt those distances when my daughter forgot her swimming goggles or something she really needed.

  • Stayed January 2013, traveled with family
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Helpful?
Thank Anamika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laurie m, Manager at The Phoenician, Scottsdale, responded to this review, January 25, 2013
Thank you for taking the time to share your experience. We are very pleased that you enjoyed your stay and we very much appreciate your thoughtful observations and feedback. Again, thank you and we look forward to welcoming you back again in the very near future.
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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (534)
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English first
Denver, Colorado
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 2, 2013

We checked-in at The Phoenician from Christmas Eve and left the following Saturday. This was our first time away from home/family for the holiday. The resort was decorated just enough for my taste, the smell of evergreen gently filled the lobby air. On Christmas eve Mrs. Claus was reading stories to the children and hot chocolate and decorated sugar cookies were layed out for all to enjoy. Turndown service on Christmas Eve consisted of cookies instead of the usually chocolates. We waited too long to book Christmas brunch and ended up eating off site. Our room was on the 3rd floor over-looking the pools, I agree with other reviewers, the higher the room the better. Room was spacious, bathroom was huge but had poor lighting and cold tile floors. We did have an issue with a lint-filled air vent in the closet, after two calls and cleanings the problem was resolved. However, I was suprised I was the first person to have complained, clearly the vent had been dirty for sometime. Rooms were extremly quite at night. The pool was lovely, but the air-temp was a bit too chilly for us to enjoy it. Instead we visited the huge hot tub, however had to bail several days due to it being over-run with unsupervised kiddos. The other travel compainions golfed and throughly enjoyed the experience. We ate at Il Terrazzo several times for breakfast, the buffet was very good. Ate at Relish once for lunch, good food, but the service was a bit spotty. Self-parking is free and super easy. I really appreciated having this option. The resort is conviently located, we went into Phoenix and Scottsdale quite often. Absolutely would return to The Phoenician.

Room Tip: Facing the pool, higher floors.
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  • Stayed December 2012, traveled with family
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Helpful?
Thank cals27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Massachusetts
Level Contributor
109 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed January 1, 2013

We've been dying to try this place for awhile and it was worth the wait. We had 4th floor rooms in the main building overlooking the pools. (Note - I paid extra to guarantee connecting rooms, which I've never been charged for before, but did not have connecting rooms when we arrived. My kids are older so this wasn't a big deal, but would have been with small children. The check in agent did remove the charge and was very apologetic.) The room seemed recently renovated, was ample sized with a spacious balcony. The property was tastefully decorated for Christmas providing some lovely photo ops. The pool area is beautiful with a restaurant/bar smack in the middle. Drinks and food at the Oasis were delicious. We utilized the gym, which was clean and had ample equipment, although the temperature was kept way too warm for a gym. The spa had plenty of room to relax before/after services, spa, sauna, and I had a great massage from Steve. The main dining room was very nice, food was very good, but one of my pet peeves is when a dining room is empty and the hostess tells you that she can seat you in a half hour because they are full. That happened twice. The lounge off the lobby had a great drink and appetizer offering and live music at night - Tony was a great bartender. Waitress service in the lobby lounge was very slow. The hotel was at capacity for football bowl games/New Years so I think they were slightly understaffed. The waitress recognized this and sent a complimentary round of drinks - kudos for recovery. There were lots of holiday activities going on and the activity director took us on a tour of the Cactus Garden, which was quite informative, and beautiful at night. Concierges were spot on with their activity recommendations. Would absolutely recommend this property and am certain the hiccups were related to the time of year.

Room Tip: Would avoid rooms with a view of Camelback Mountain - very close to the mountain so not much view.
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  • Stayed December 2012, traveled with family
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Helpful?
1 Thank travelgirl41643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laurie m, Manager at The Phoenician, Scottsdale, responded to this review, January 25, 2013
Thank you for taking the time to provide the insightful observations from your recent stay. Great to hear you enjoyed your visit and would recommend our property. We truly appreciate the feedback regarding the service challenges you experienced and will make the appropriate internal corrections. We look forward to seeing you on a return visit in the near future.
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Philadelphia, PA
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 1, 2013

I had a one night stay here to celebrate my anniversary and really enjoyed it. This would have been a 5* review but there were a few small issues which dropped it down to 4*.

We used a suite night upgrade and were upgraded to a beutiful deluxe suite with an eastward view over the valley. The room was a huge two room suite with two full bathrooms and two large patios with nice chairs, loungers, and table. Some of the prior reviews complained about dated rooms, but ours was very nicely furnished.

We were on the 5th floor so the view was nice. I would strongly reccommend asking to stay on a higher floor because the lower floor rooms on our side were right on the roof line and their view would have been obscured by air conditioning vents, etc.

We loved the free self parking and I would highly reccommend that to anyone. You can even drive your luggage up to the front and then go park the car. Unless you love valet, there really is no reason to use it here. The hotel was pretty busy and we never had to park further than a 1-2 minute walk from the elevators in a covered parking garage.

On the downside, checkin took 15-20 minutes becuase there were only 2 front desk agents and one of them was occupied with an angry guest for the entire time we were there. I must commend the front desk agent for being so cordial. The complaints we overheard were silly, but the front desk agent and the manager that eventually came over were very friendly the entire time. That said, they should have called over another agent because there were several guests waiting to checkin.

We also chose the two continental breakfast vouchers as our platinum amenity which are good for Il Terrazo, but when we went down around 9:30 there was a 30 minute wait for breakfast. We were in a hurry so we had to skip, but it would have been appreciated if the front desk agent had warned us about how busy breakfast was so we could have made reservations. Usually hotel breakfasts are never crowded, but this was crazy. If you're staying in high season, definitely make reservations if you plan on eating breakfast and don't want to wait.

All in all, we had a good stay and I would definitely come back. The grounds were very well maintained and we loved the room decor. Hopefully we can stay longer next time to spend more time at the pools, etc.

  • Stayed December 2012, traveled as a couple
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Helpful?
Thank spgplat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laurie m, Manager at The Phoenician, Scottsdale, responded to this review, January 25, 2013
We very much appreciate that you took the time to share your comments and observations. We are so glad that you enjoyed your stay and hope that you will be able to return very soon!
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New York
Level Contributor
512 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed December 26, 2012

beautiful well maintained spacious rooms , gym with good equipment( could use more), good choice of restaurants,the layers of pools on three levels remind me of a layer cake and an adults only pool was a nice touch
Having a drink on lobby terrace while sun goes down is just seeing the beauty of what god has wrought
A place to return

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lgppres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laurie m, Manager at The Phoenician, Scottsdale, responded to this review, January 25, 2013
Thank you so much for sharing your experience with us. We are glad to hear that you enjoyed your stay and the beautiful scenery we have surrounding us in the Sonoran Valley. We look forward to welcoming you back soon!
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Mid Florida, Florida
Level Contributor
148 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed December 18, 2012

All aspects of our stay exceeded our expectation. I especially enjoyed taking golf lessons from Mike Lamana, head of their instruction. My family and I had an unbelievably good time here. Headed back again next year for sure.

Room Tip: You have to get up early to take full advantage of this resort. So much to do, so little time,
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  • Stayed November 2012, traveled with family
    • Value
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Helpful?
Thank Brett321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melville, New York
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 15, 2012

This is the second time in three years I have stayed at the Phoenician. The facility and grounds are beautiful, the restaurants are very good with varied selection. Personnel is excellent. My only issue is that the rooms are dated. Definitely in need of a facelift, although the room was immaculately clean and the spacious shower did not disappoint.

Room Tip: Ask to be upgraded to the casitas over looking the pool, most often they will do for no additional c...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, December 19, 2012
Thank you for sharing your experience. The Phoenician staff takes great pride in providing guests with a pristine environment, inside and out, complemented by diverse culinary offerings, an array of activities and programs, and AAA Five Diamond service. We are pleased to inform you that the guestrooms are scheduled for renovation in the very near future. We hope to see you again in 2013!
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Additional Information about The Phoenician, Scottsdale

Property: The Phoenician, Scottsdale
Address: 6000 East Camelback Road, Scottsdale, AZ 85251-1949
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Scottsdale
#9 Luxury Hotel in Scottsdale
#10 Spa Hotel in Scottsdale
#10 Top resorts Hotel in Scottsdale
#13 Family Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Phoenician, Scottsdale 5*
Number of rooms: 647
Official Description (provided by the hotel):
The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more   less 
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Also Known As:
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale

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