Stayed at the Phoenician during Memorial Day weekend. They claim to be a 5-star resort, however nothing I experienced or saw was 5-star. I was able to get a pretty good rate of $159/night, however this hotel runs as high as $500/night. I've been fortunate to have stayed at a few high end hotels (Ritz Carlton) and The Phoenician doesn't come close to comparing. The room, while spacious (600 sq ft) was very dated and came with dual 'double' beds. When you're used to sleeping in a King bed downsizing to a Double bed is not luxurious to say the least. For a 5-star resort you would think they could at least upgrade to Queen Beds.
I'm a huge fan of modern hotels that have been updated and if this is what you look for in a hotel then The Phoenician shouldn't be your choice. I'm a Starwood Platinum member and so I was upgraded and they informed me all the rooms are the same and that the only 'upgrades' are the views from the room. I was given a 'pool' view. This is an upgrade from the standard 'building' view of the other rooms where you have absolutely no view at all.
Food was very expensive, but is pretty standard at hotels. Quality of the food/drinks was average at best and the pool services was terrible. We got to the pool around 9:00 am both days and had to wait til around 10:30 before a server approached us. If you want a pool chair make sure you get there by 9:30 as the poolside chairs get taken fast and it's like a cattle call to hold onto them. You cannot reserve chairs.
On one of the nights I tried to order pizza from a local pizza place. I called down to the front desk to ask for a few places that deliver. I was transferred about 12 times and after 30 minutes of being on hold had one of the bell hops answer my question and tell me that Pizza Hut and Papa Johns deliver (like I couldn't have figured that out). The Concierege (only one of them) was NEVER available to answer questions so unless you planned on waiting 45 minutes to speak to her you were on your own in terms of finding out what's around the resort. I finally found a pizza place due to my own research and ordered a pizza for the family. The best part of this is that the resort only allows the deliveryman to go to the guard gate which is 1/2 mile from the lobby/rooms. Therefore you either have to walk the 1/2 mile, get in your car and drive down or find someone to go pick it up for you. I was blown away by this. At the Ritz Carlton you'd have about 5 guys personally assisting you in getting the pizza.
The grounds and views are really nice and the pool is pretty decent (has a waterslide for the kids), but there is absolutely no way this place is a 5-star resort (maybe back in 1973).
If you're looking for nice resorts in Scottsdale, this would ranke outside my top 10. Take your chances at some others before wasting your money here.
- Official Description (provided by the hotel):
- The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more less
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- Also Known As:
- The Phoenician, Scottsdale Hotel Scottsdale
- Phoenician Hotel Scottsdale
- The Phoenician Hotel Scottsdale