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“Good but not Great”

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SmokeTree Resort & Bungalows
Ranked #60 of 76 Hotels in Scottsdale
Reviewed February 15, 2009

My wife and I just returned from the Smoke Tree Resort today after spending a week there. We were in bungalow 31, which is one of the larger units; we had a HUGE living/dining room which had floor to ceiling windows on one side and half windows on another. It had a large L-shaped sofa, a four top dining room table and two large very comfy chairs with a small table in between—very nice. It also had full length drapes for when you wanted a bit more privacy.

Our unit also had a small full service kitchen and comfortable bedroom with attached bath. The bath was interesting, it a huge walk in shower, but no tub. We also had a large patio with chaise lounge and another table with chairs.

THE PROS: The location is excellent, just off Scottsdale Drive. Pretty much everything we wanted to see was a short drive away; there is a gourmet grocery story literally a 5 minute walk from the resort. The grounds are immaculate.

I cannot say enough good things about the service here. As noted by other reviewers this is a family run resort and it shows—the people who ran it couldn’t have been more helpful or friendly. They appeared to be sincerely interested in trying to make your stay the best possible.

THE CONS: At the outset none of my criticisms are huge, the pros clearly outweigh what I’ve listed here—but it’s the little things that separate the good from the great. Little things could be changed to make the experience better, two examples:
1) Many of the units had a full size kitchen; it would have been nice to have had some very basic cleaning supplies to just wash dishes--who wants to have housekeeping in to washes three glasses?

2) In the Scottsdale area there are at least 55 TV stations offered by the local cable provider, strangely enough the resort doesn’t provide a complete guide to all the channels, they list some but not all. It’s a given no one goes on vacation to watch TV, but after being out all day touring no one wants to have to flip through 40 channels because they forget which channel the Food Network (or ESPN etcetera ) is on.

It’s true the resort offers Wi-Fi throughout, but to call it high-speed is a bit much. The exercise room is also less than advertised. Finally, maybe it’s just me but when you market yourself as a resort, it seems to me that you should have some type of resort services on-site. While it’s great to say you’ll make arrangements for just about anything the guest may want that to me is not the same as having the service available on site. Having an actual restaurant on-site later this Spring will be a very positive addition.

  • Stayed: February 2009, traveled as a couple
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3  Thank IowaRestlessTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 - 111 of 129 reviews

Reviewed February 3, 2009

PROS:
- Great service. The hotel owner (family-run business) manned the front desk until 10pm, and he helped me out tremendously with a problem I was having with my computer's wireless (no issue with the hotel's internet). The owner went WAY out of his way to help me out.

- Very clean rooms. Probably renovated in the not too distant past with a teak/Asian flare.

CONS:
- TV reception wasn't working too well for some channels.

PRO OR CON?
- This hotel has a retreat-like atmosphere. This is good if you want seclusion and quiet. Could be bad if you want an ice maker down the hall.

OVERALL:
Great value if you can get a rate under $150/night. Management goes the distance to make sure you have a great stay.

  • Stayed: February 2009, traveled on business
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2  Thank Duncan_Puddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2009

The location does not get better than this! Close to restaurants and grocery store and Trader Joe's. The staff is super friendly. I got an excellent rate the days I was there. I would not want to pay more though.There is currently no restaurant and the pool is quite small. However, closeby restaurants are more than adequate and the lawns around the pool are gorgeous. The fitness center is lacking, but no resort fee is required, so no complaints there. The rooms are quiet and spacious. There is a flatscreen (37") in main area and a box tv in the master. However, there is no separate tub and shower and there was a urine smell in the bathroom (maybe leaky toilet?).

  • Stayed: January 2009, traveled on business
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3  Thank dreamtravelreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2009

We wanted a hotel close to the Phoenix airport that also had charm and character and were not disappointed. Lovely, large rooms, spacious property and pleasant staff. AJ's was great for take out food and we only had to drive 20 minutes to the rental car drop off the next morning. A real find!

  • Stayed: January 2009, traveled as a couple
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1  Thank Chico99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2008

A small, quiet resort in great location. Rooms were very nice and updated. Nice quiet sitting areas outside in front of room and around pool, lots of shade. Easy walk to a grocery store for breakfast items and snacks. Just 15 minutes from Phoenix airport.

  • Stayed: October 2008, traveled as a couple
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1  Thank Hummingbyrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2008

Smoke Tree Resort exceeded our expectations. We had a King Bungalow for 5 nights. Everything was as we hoped for - comfortable and clean, convenient location, courteous and friendly staff. This is a very relaxing place to unwind. And, as others have noted - just a half block from A.J.'s and Trader Joes so easy to eat in. We'd definitely book again.

  • Stayed: November 2008
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2  Thank wrongwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2008

Fun in the sun! I had a great time laying around the pool and taking it easy. This place is very relaxing with great landscape and nice walk ways to cruise around during the day. The owners were very friendly, they even invited my wife and I over for some BBQ with their family. The rooms were also very cozy and relaxing. I would definitely recommend this resort to anyone who is looking for a home away from home. It's also well located to many restaurants and a couple bars so it's not just a retirement home. Although I would not stay here if you're trying to party like a rockstar.

  • Stayed: November 2008, traveled as a couple
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1  Thank Leroy50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SmokeTree Resort & Bungalows

Address: 7101 E Lincoln Dr, Scottsdale, AZ 85253-4417
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Top resorts Hotel in Scottsdale
#42 Romantic Hotel in Scottsdale
Price Range: $83 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SmokeTree Resort & Bungalows 3*
Number of rooms: 26
Official Description (provided by the hotel):
The Smoke Tree Resort & Bungalows is a true desert oasis. Five lush acres are home to 26 recently remodeled suites and bungalows. These individual private retreats offer luxury accommodations with all the modern amenities. Enjoy a workout or relax poolside in the manicured gardens. The expert staff arrange everything from golf and tennis to hiking or massage. World-class shopping and dining is just steps away. Life is too short to sleep in chain hotels! ... more   less 
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Also Known As:
Smoketree Resort & Bungalows Hotel Scottsdale
Smoketree Resort And Bungalows
Smoke Tree Hotel
Smoke Tree Scottsdale

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