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“Wonderful Hotel!”

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Hilton Scottsdale Resort & Villas
Ranked #27 of 75 Hotels in Scottsdale
Certificate of Excellence
Milwaukee, Wisconsin
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful Hotel!”
Reviewed March 25, 2013

Very nice hotel in a great location! This is a great place to relax and enjoy the Scottsdale area. We had a room right off the pool, which is very nice with a bar and grille and plenty of chairs. If you are lucky you will be treated by James Beeler, the hotel ambassador, to a delicious slice of cheese cake and pleasant conversation. He really makes this a special resort with exceptional service! We definitely will be returning!

Room Tip: Choose a pool side room
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanJ2920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, March 26, 2013
Thank you for selecting our resort and for this "wonderful" review of our stay with us. We will pass on your compliments to James and ensure that he is properly thanked and recognized. We do hope that we will see you again very soon.
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1,455 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (241)
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English first
Dublin, California
1 review
Reviewed March 25, 2013

This hotel is a low end moderate accomodation. They walked half of our party to another hotel the first night. Then when they returned they changed the room rate, when questioned about it they said that it was the original rate all along. I had to tell them that was not the case since I made both reservations and the room rate was the same for both rooms, then they tried to say the room was a different room type, I again stated I booked two of the exact same rooms under one confirmation number if they changed the room type it was their problem not ours. Room rate was finally adjusted but it took some pushing.
The hotel itself is an older property that has been kept up fairly well. The bathrooms are extremely small one person can barely stand in there. The walls are very thin as we could hear our neighbors very clear.
The valets and shuttle staff were very friendly, they say the shuttles operate daily from 10a-10p but that is not true we tried a few times during these hours and they said they were not running, not a good thing to experience when you don't have a rental car.
Valets have contacts with certain car services, not taxis so be aware of that.

Its was a short distance to Old Town and there were some good restaurants within walking distance.

Price for was high for this level of hotel.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Robin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, March 26, 2013
Thank you for being with us and for this feedback on your stay at our resort. I apologize that we had unexpected stayovers that resulted in our relocation of the other guest in your party. I don't understand why the rate would be any different upon their return but will look into it with my staff. I will also look into and address the availability of our complimentary shuttle service to the local area. We do hope that, despite this, you will give us another opportunity on your next visit to do better.
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North Myrtle Beach, South Carolina
1 review
Reviewed March 25, 2013

very pleased with how all the staff took care of our requests. Having a hotel ambassador was a nice touch. Mr. Beeler remembered our names from day we checked in and provided information to us each time we saw him in the lobby.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bruce s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, March 26, 2013
Thank you for being with us and for this "outstanding" review of your stay at our resort. We will pass on your compliments to James and ensure that he is properly thanked and recognized. We hope to see you again on your next visit to our area.
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Cleveland, Ohio
Level 6 Contributor
186 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed March 24, 2013

This hotel is beginning to look and feel dated, but the extensive amenities of the hotel (full service workout area, large pool, restaurant, concierge) and our villa (separate pool, private patio, large living room, kitchen, laundry, etc.) and the accommodating front desk staff kept the rating at four bubbles. The location is right in the heart of Scottsdale's main drag, Scottsdale Road, which can be great for proximity to several attractions but also brings with it heavy traffic. James is a local celebrity and an accommodating customer service figure, but the he did not make up for the just so-so concierge service.

The other guests at this hotel did not nearly have the social graces one expects for an expensive resort in a sunny locale. Also of note, the walls are thin and the mattresses are overdue for replacement.

Two other villas in our "pod" threw late night loud parties with music blasting and open cans of Coors Light being carried around everywhere by dozens of partygoers. We had to call Security and we complained to the front desk the next day; the reaction was more about their concern to keep the party throwing guests at the hotel than to quiet them down. Moving us to another Villa was appreciated but there was never an apology for losing a night's sleep.

If Hilton doesn't invest some money into refurbishment and keep the spring-break partying adults away, this hotel is at risk for a lower rating in the future.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irreverent-in-Cleve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, March 26, 2013
Thank you for selecting our resort and for this favorable review and rating despite the issues and challenges you experienced. I apologize for the noise and parties of other guests that negatively impacted your stay. Our front desk and security should have noticed and addressed such parties early and stopped them before it was too late and distrupted your sleep. We will also follow up on the mattresses in your Villa. We appreciate you giving us a good rating and your intent to return despite this and we will work to ensure we deserve and keep your loyalty and business in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 23, 2013

If service is Important to you, then this is the hotel for you. Upon my arrival my room was not ready. But that didn't matter, because the genuine kind hearted James Beeler greeted me with the warmest welcome that I have ever received in my travels. He went out of his way to make sure our stay was the absolute best that it could be. We were equally impressed with Fernanda, she is part of the waitstaff in the hotels restaurant. Fernanda provided us with excellent service every day of our stay. She always had a warm smile and a sweet spirit. I really hope the Hilton recognizes the value if their staff. If it wasn't for the people employed by Hilton, I would probably not return as a guest. Thank you James and Fernanda for making our stay so great!!!!!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snow111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, March 26, 2013
Thank you for being with us and for this excellent review of your stay at our resort. I apologize that your room was not ready upon your arrival as we do everything we can to get our rooms turned around as quickly as possible, especially during our busy winter season. As much of our business is leisure during this time, we have more people checking out late, which gives us less time to get them ready for the next guest. I am so pleased that James and Fernanda made such a difference in your stay and they will be properly thanked and recognized by our team. We do hope you will return to our area and, when you do, that we will see you back with us, James, Fernanda and other great team members you haven't gotten to know yet.
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Dallas
Level 6 Contributor
88 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 23, 2013

then this is the place to stay. This Hilton was built in the 70s and has been kept up and cleaned up very well. Very nice pool area and other common areas. Rooms are nice, comfortable and clean. We stayed in a special room. #296. If you need just a little more space, this hotel is very reasonable for the price. I think I heard from someone that when Merv Griffin owned this hotel, Room 296 was his room. Location is great for this hotel. Just a short drive to the city center shopping and tourist areas in Scottsdale and easy access to the big highway that connects Scottsdale to the rest of the Phoenix area. Be sure to say hey to Jim at the front desk. Spend a few minutes and just get to know him. He is a very nice fellow. Don't pay for what you don't need. You can sure spend more for a Phoenix area hotel but this one may be just fine. I'd go back. And, don't sleep too late, Morning is a great time of day in Scottsdale.

Room Tip: Try The Chairman's Room. Be sure to ask about Jim at the front desk and ask him to tell you mor...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pxisright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, March 26, 2013
Thank you for selecting our resort and for this excellent review and ratings of your stay, along with providing a little history and insight to other potential guests. We look forward to seeing you on your next visit to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 23, 2013

We were 'walked' to this hotel from a nearby hotel who had over booked, and the Hilton made sure to really take care of us. We arrived very late (after midnight) and very tired. We needed a room with a rollaway, and the standard rooms did not allow for this. The hotel staff very generously put us in a 2 bedroom villa for the night, and we loved every moment! The villas are something I had never considered, but we were so impressed and will return. We really benefitted from the kitchen area and the in-suite laundry machines. We ate our breakfast on the private patio and soaked up the sun in the pool available to villa guests only. Thank you, Hilton...you impressed us!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sportsfamily303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, March 26, 2013
Thank you for being with us, even if it wasn't your original intent, and for this "wonderful" review of your experience at our resort. Our Villas are a great and unique product that offer so much for the money! We are glad your misfortune of being walked by another hotel turned into a great experience at ours and we look forward to seeing you again on your next trip to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Scottsdale Resort & Villas

Property: Hilton Scottsdale Resort & Villas
Address: 6333 N Scottsdale Rd, Scottsdale, AZ 85250-5401
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Scottsdale
#13 Spa Hotel in Scottsdale
#13 Top resorts Hotel in Scottsdale
#31 Family Hotel in Scottsdale
#35 Business Hotel in Scottsdale
#47 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Scottsdale Resort & Villas 4*
Number of rooms: 378
Reservation Options:
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Also Known As:
Hilton Scottsdale Resort And Villas
Hilton Scottsdale Resort & Villas Hotel Scottsdale
Hilton Scottsdale Hotel
Scottsdale Hilton Resort Villas

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