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“Great Staff here” 4 of 5 bubbles
Review of Hilton Scottsdale Resort & Villas

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Hilton Scottsdale Resort & Villas
Ranked #27 of 75 Hotels in Scottsdale
Certificate of Excellence
Calgary, Canada
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great Staff here”
4 of 5 bubbles Reviewed February 14, 2013 via mobile

This Hilton has excellent staff and they are there to serve. My room had water all over the floor due to the rain. Them it smelled bad. I can't knock anything else about the room it was large and comfortable. We had a villa with two rooms. I would stay here again it would work for a family. The continental breakfast was basic but it is enough.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jhmadsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, February 17, 2013
Thank you for selecting our resort for your visit and for the great review and accolades of the service and attitudes of our staff and your experience in our two bedroom Villas. I apologize that it rained while you were here and that water got into your Villa. We do hope that you can return again soon and get a full dose of the warmth and sun that is usually here during this time of year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,364 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
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English first
Ann Arbor, Michigan
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 11, 2013

I recently stayed at the hotel with my husband who was attending a meeting. The architecture and decor of the rooms is rather unimpressive, but I found the hotel staff to be very friendly and helpful. They have a nice pool and good exercise facility. The event staff seemed efficient and offered variety in the different receptions they offered. The hotel restaurant The Bluefire Grill had very good dishes. They had healthy choices for breakfast. The hotel also has a variety of good restaurants and shopping right across the street.
One peculiarity about the property is that it has wooden plank ceilings in the rooms. I don't know if it was this construction or the heat outdoors, but their was frequently a popping sound from the roof during the night.

  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank moddycurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, February 17, 2013
Thank you for being with us and for this positive review of your stay at our resort. We appreciate the compliments of the service and helpfulness of our staff, the pool and wellness center, our location in the heart of activity in Scottsdale and the healthy and good food in the restaurant. We do hope that you will be able to return, whether for another conference or on your own vacation, to further enjoy the area and the amenities offered by our resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg, Virginia, United States
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 11, 2013

Stayed at this property for a on-site conference. Property conference rate was very good. Check in process was very nice and attandant was very efficient and helpful. Business Center was located in lobby and was modern and printing was free. The rooms were cery clean and room service was great. The only negatives were that the guest rooms door dampers were allowing the doors to slam loudly and the sound tended to carry down the hall. The lobby area was a little small for this type of hotel. You have to pay for wireless internet unless you are a HH member.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, February 12, 2013
Thank you for being with us and for this very good review of your stay at our resort. We appreciate your compliments of your guest room, cleanliness, front desk, room service and the rate and value you received. I have discussed the door situation with my Engineering department and they will check and address any door closures that may need adjusting so as to not slam. We do hope that you will have a chance to return, either on business or on vacation, to enjoy our area and our resort again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
109 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed February 10, 2013

Good and friendly service from the staff, nice surroundings, relaxing atmosphere and comfortable rooms. What you should expect for the price.

Additional pros - free car parking, coffee on tap in the lobby.

Cons - Internet $12.99 a day - per device! (loses you points here - guys you have got to stop fleecing customers for internet access); very slow single lift service; the upper floor ceiling (I was in Rm 322) creaked alarmingly in the middle of the night. The first time I heard this I woke and thought it was someone walking across the room!

Also - the telephone keypad was full of dirt - did not look like it had been cleaned for months. This is a source of bacteria. The walls were also thin (I could hear the iPhone ringing in the room next door). And the bed creaked.

Room Tip: Avoid the top floor with its eccentric ceiling.
See more room tips
  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RoyalSilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, February 11, 2013
Thank you for being with us and for this feedback regarding your stay at our resort. We appreciate the compliments of the service and friendliness provided by our staff, as well as the comfort of your guest room. We also will pass on the issues you experienced to my Directors of Housekeeping and Engineering so that the phones and the noises will be addressed immediately. Our resort has recently converted to the Hilton Stay Connected wireless solution for our guest rooms, which greatly enhanced our coverage and bandwidth, albeit still at a tiered pricing structure until determined that the Hilton branded full service properties can offer this service on a complimentary basis. We do hope that we will have another opportunity to be of service to you when your travels bring you back to our Valley of the Sun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 2, 2013

This was the third leg of a business retreat and while the property was nice, it is well worn. The rooms were average but clean. The room I stayed in faced a busy street and not only street noise but noise in the hall and other rooms were noticeable. As a gold member the usual amenities were not offered at check in and overall atmosphere was mediocre. The front desk staff were friendly and helpful, just don't expect luxury or a "resort" feel. Overall average stay.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank NCtravelright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, February 3, 2013
Thank you for being with us and for this feedback on your stay at our resort. Obviously, our team works long and hard to be more than just average and we apologize that we failed to deliver better than that. We have just completed a renovation of our guest rooms and lobby last year but beyond that we know our level of service makes all the difference. We do hope you will give us another opportunitity to show you that we are better than this and deserve the AAA "Four Diamond" rating as well as the Hilton Resort name. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 29, 2013

Pretty hotel but I have never stayed anywhere where you can literally hear your neighbor cough all night and your other neighbor's entire telephone conversation like you can here! I'm not talking an indistinct mumbling, I'm talking every articulated word! It really does seem
like the walls are made of paper, which is uncomfortable and surprising for an upscale hotel. If you had a room next to a crying baby, it would be like the baby was IN your room!

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Caroline55682734578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, January 30, 2013
Thank you for selecting our resort and for this feedback regarding your stay. I apologize that noise from neighboring rooms interruped your sleep and negatively impacted your stay. From the limited information available to us on this review, we are unable to ascertain what specific room you were in, but I am having my engineering and housekeeping departments go throughout the resort to identify what room or rooms may have such an issue. I would appreciate it if you could please contact me directly to identify what room you were in so that we can determine how best to address. We have addressed other rooms in the past with additional rubber molding around adjoining and hallway doors as well as providing further insulation of room vents. Thank you for your further assistance and we do hope that you will give us another opportunity to be of service to you and to show you that it has been corrected.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
131 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 836 helpful votes
3 of 5 bubbles Reviewed January 23, 2013 via mobile

I just spent three nights there and was disappointed. The rooms are just ok, the bathroom was very small. The room shook multiple times throughout the night and I never figured out why. Very noisy if you ace the pool area. Halls are loud and outdated!

Stayed January 2013, traveled on business
Helpful?
6 Thank LVETOTRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this review, January 26, 2013
Thank you for being with us and for this feedback on your stay at our resort. I sincerely apologize for the issues and disappointment you experienced while here. I will review your comments with my maintenance team and try to ascertain and address the cause of the noise and shaking in your guest room. I do hope that you will give us another future opportunity to show you a positive experience and that we are better than this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Scottsdale Resort & Villas

Property: Hilton Scottsdale Resort & Villas
Address: 6333 N Scottsdale Rd, Scottsdale, AZ 85250-5401
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Scottsdale
#12 Spa Hotel in Scottsdale
#12 Top resorts Hotel in Scottsdale
#31 Family Hotel in Scottsdale
#35 Business Hotel in Scottsdale
#47 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Scottsdale Resort & Villas 4*
Number of rooms: 378
Reservation Options:
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Also Known As:
Hilton Scottsdale Resort And Villas
Hilton Scottsdale Resort & Villas Hotel Scottsdale
Hilton Scottsdale Hotel
Scottsdale Hilton Resort Villas

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