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Hilton Scottsdale Resort & Villas
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Reviews (1,592)
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All reviewstwo bedroom villascottsdale resortthe main hotelpool barprivate patiofull kitchenbusiness centerfront desk staffwasher and dryerking bednice propertymain poolshuttle serviceold townspring trainingfitness centerflemings
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1,275 - 1,280 of 1,592 reviews
Reviewed January 23, 2013

I can't say enough about our stay at Hilton , I was amazed at how clean this place is, you will always see someone cleaning, the staff is so polite and helpful with getting around in Scottsdale.
The food is fantastic. James the older man who greets people is a great ambassador for Hilton, he was very helpful to us, this is my second business trip here and I will return next year for sure.

  • Stayed: January 2013, traveled on business
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1  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this reviewResponded January 26, 2013

Thank you for selecting our resort and for this very positive review of your stay. Your compliments of the resort cleanliness, staff, food and James, our Lobby Ambassador will be shared with the team and certainly will further motivate them to exceed guest expectations and to deliver our Hilton Brand promise "to provide a refreshing experience where every guest feels cared for, valued and respected. Hope to see you again soon.

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Reviewed January 23, 2013

A former Merv Griffin Resort and now a Hilton, this is a lovely property and a great monetary value. The location is prime, just a very short drive to great shopping and restaurants in Old Town, plus very convenient for sightseeing in the Phoenix area. This was not our first trip and will not be our last.

Room Tip: Poolside is nice.
  • Stayed: December 2012, traveled with family
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Thank guestLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this reviewResponded February 3, 2013

Thank you for returning to our resort and for this exceptional review of your stay. We appreciate your continuing business and loyalty to our resort and staff and we will continue to work hard to deserve it. We hope to see you again soon.

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Reviewed January 21, 2013

We stayed at the Villas and enjoyed a clean, spacious, overpriced suite. Amenities were fine, service was fine, but a little disappointed with the little things - failed to replenish laundry supplies & coffee cream. We'd go back but our expectations would be lower. Enjoy

  • Stayed: January 2013, traveled with family
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2  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this reviewResponded January 23, 2013

Thank you for selecting our resort for your stay and for this feedback. We are pleased that you enjoyed one of our Villas and found it clean and spacious and were pleased with the service provided by our staff. I do apologize for this issue you experienced with the replentishment of guest room supplies and have passed this onto my Housekeeping department to ensure that this is addressed with the team. We pride ourselves on the details and we hope that you will give us another future opportunity to show you we are better than this.

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Reviewed January 11, 2013

We booked a poolside room envisaging sunning ourselves on our private patio. I guess we can't blame the hotel for the cold weather - we didn't even open the patio doors! The hotel isn't as close to Old Town as I thought. We did walk there and back but it was a long way and I'd drive next time. The only thing that bothered me in the room was the fact that the light on the smoke detector flashed constantly through the night; I guess it's a safety feature but I was constantly aware of it and it did affect my sleep. The cooked breakfast was wonderful.

Stayed: January 2013, traveled as a couple
Thank covecutie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this reviewResponded January 16, 2013

Thank you for being our guest and for this delicious review of our resort and the service provided by our staff. We are so sorry that you didn't get all the Arizona warmth and sunshine you had planned on but enjoyed yourselves anyway. The front desk, bellstaff or concierge should have let you know about our complimentary shuttle that runs in a three mile radius of the resort, which would include Fashion Square, Old Towne and numerous restaurants, bars, art galleries and attractions of Scottsdale. No need to walk or to drive your car after the delicious breakfast. As far as the smoke detector, they do have a subtle green flashing light but we recommend that if it is an issue, just make our staff aware and we will find a way to help. We hope that you will return to our area and resort again sometime soon in order to get your winter sun, as it is back and a good chance it will be here upon your return.

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Reviewed January 11, 2013

We could not have asked for a better staff. James Upton was awesome, always so very friendly,a ready smile, outgoing and ready to help us in anyway. Damion and the girls at the desk made our stay the best it could be. The staff at the Blue Fire was also great. We were there for the Fiesta Bowl and our Kansas State University Band stayed there. It was fun to see the staff in the Kansas State Band shirts. I would recomend this hotel highly! Wish the weather had been warmer. LOL Thanks again to James for his great care!

  • Stayed: January 2013, traveled with friends
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Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at Hilton Scottsdale Resort & Villas, responded to this reviewResponded January 16, 2013

Thank you for being with us and for these many compliments of our staff and the services they provide. We will share these accolades with our team and specifically those mentioned by name or position. It was a great honor and thrill to have the Kansas State University band with us for the Fiesta Bowl. The entire staff was very impressed with them as they were very friendly, respectful and fun to be around. We hope you, the band and the football team will be back here again next year!!

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