I don't want to be too hard on the hotel, in the continuim of Hiltons it's "OK" and the staff do their best. It's an older property and despite renovations appears "aged".
However, as a business traveller there are a few significant challenges. The walls are paper thin, and DO NOT get a room with a connecting door. As I sit here I can hear the chap next door on his phone and his kids yelling in the background. Given that you cannot select in your Hitlon profile "no connecting room" you need to either specify this in the comments box when you make the reservation online, or at checkin. I would have expected a little more care in selecting my room when I checked in as the hotel was desolate and so they did not have to put me in a room where there was a chance I would be staying next to "Mr. Loudy & Family".
The internet connection is horrifically slow, it literally took two minutes to download a 1 MB file from our corporate network at 4:00 am in the morning (I'm coming from the east coast). Thankfully, I did not have any online conferences to attend during my stay otherwise it could have been grim.
I'm unsure as to whether I am staying in an updated room (I would expect to be as a top tier traveller with Hilton) but the phone is out of the dark ages / speaker phone does not work and for the life of me I can't get the message light to stop flashing. Also, there's is no way to charge your phone from the bed side table... only the desk which is a little silly. These items may sound small but for someone who travels 100+ nights a year with Hilton, it's these things that matter and expect from this brand of hotel.
Location is good, and the pool area is well kept and not too busy... it is low season though. Breakfast was up to expectations and the staff performed well.
It's rare I check out of a property early due to quality of stay, however on this occasion I will be. The hotel did offer to move me to a villa tonight to ensure I got a good nights sleep, which is admirable, but really did not want to pack up my belongings and move and then pack up again tomorrow. So 10/10 for attempted recovery from the challenge, but its unfortunate that the hotel was not proactive when I checked in. Perhaps this is an opportunity for the management to learn from this experience when checking in top tier business travellers to be a little more careful as to where you put them.
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- Also Known As:
- Hilton Scottsdale Resort And Villas
- Hilton Scottsdale Resort & Villas Hotel Scottsdale
- Hilton Scottsdale Hotel
- Scottsdale Hilton Resort Villas