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Reviewed May 18, 2018 via mobile

I have stayed at this property on multiple ocassions. While it is a nice albeot, expensive, property, this Hyatt property apparently has no quams about giving away a reservation even if it was booked months in advance. We arrived at 1 AM local time, 4 AM New York time, only to learn that our reservation had been cancelled; no prior call, no prior email and, most maddening, no explanation. A simple " We booked you at another property. " Thanks for nothing Hyatt Gainey Ranch! I didnt travel to stay at another location from my family who is celebrating a milestone birthday.

Date of stay: May 2018
Trip type: Traveled with family
5  Thank V6901NElarrym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2018

The Hyatt Recency at Gainey Ranch offered an exceptional experience for the clients we were hosting for our company symposium. Sury Beck was a phenomenal event planner, Jerry, Tim and Tom tended to the needs of our guests wonderfully and the spa is perfect.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank kimmylarson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, General Manager at Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch, responded to this reviewResponded May 17, 2018

Kimmy,
Thank you so much for your 5 star review, glowing comments and choosing to stay with us for your company symposium. I will be sure to let Sury, Jerry, Tim and Tom know how much you appreciated them. We are very fortunate to have the associates that we do as they take great pride in their resort and with our guests. We hope to welcome you back to our little desert oasis whether business or pleasure!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2018

Extremely overpriced. Seems like just because the name Hyatt was attached they allow themselves to overcharge. It was an average experience. Not over the top, not WOW, just average. Probably would not stay there on a family vacation.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank TJones6501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2018

We stayed at the sister property but had access to the tennis courts. If you are an avid player you may be disappointed. The courts desperately needed sweeping but we dragged our equipment all the way there so we felt compelled to play. It was 100 degrees out and there was no water, available. I was very happy to have brought my Hydroflask. Finally, the nets were not regulation height and there was no staffing or towels.

Date of stay: May 2018
Trip type: Traveled as a couple
2  Thank sglcooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2018

Came as a spouse on a conference visit and had a terrific experience. They have everything you can imagine and it's not too high brow, just totally enjoyable. The pool and water slide are just added bonuses, food quality was top notch; it will not disappoint you.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank sdk18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel K, General Manager at Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch, responded to this reviewResponded May 16, 2018

Thank you for your 5-star review and your glowing comments! We are delighted that you were able to join your husband at our little desert oasis. Whether on business or pleasure, we hope to welcome you back, once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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