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“Would definately Come Back!”

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Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Ranked #10 of 75 Hotels in Scottsdale
Certificate of Excellence
Reviewed December 4, 2005

I would definately stay here again! Front desk service was friendly and helpful, the room was easy to locate and spacious, the beds were very soft and comfortable. We took the kids to go swimming and there were so many different pools to choose from it was a play groung heaven for them. They enjoyed the beach area the most. A+ shopping near the resort and wonderful restaurants also. The new spa was being constructed so we had to use the old one which still served its purpose. I thoroughly loved this resort and its gorgeous grounds. The only problem was that the room was close to the lobby and you could here the band until 10pm. In future I will request a room further away.

  • Stayed: May 2005
    • Value
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9  Thank my3sonstoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,823 - 2,829 of 2,947 reviews

Reviewed November 29, 2005

We stayed for a couple of nights at the end of an extensive tour of the South West. We had stayed here a couple of times previously and wanted a bit of luxury.

The room was sizeable, clean and quiet (overlooking a garden and small lake). Most of the staff we came across were respectful and friendly.

We played golf with hired clubs (very expensive) and the course is well laid-out and the staff know how to treat paying guests.

We dined one evening in the newer upmarket restaurant and while it was OK we found it to be very overpriced and a bit too fancy. If you like your steak with a bit of gingerbread on the side, for example, then this is for you. The following night we dined outdoors at the Italian restaurant and this was much better, good straightforward cooking and friendly attentive staff.

We had booked and paid over the web and paid extra for access to the Club Lounge, mainly for the inclusive continental breakfast, but found that the lounge was closed but we did get breakfast vouchers for use in the Squash Blossom.

On our departure day we had an early flight and needed to leave at 6.45. The restaurant opened at 6.30 so we did not have time for this option so we went to reception and asked if room service started early. We were told that it started at 6.00 so if we hung the breakfast order on our door then we would have it delivered at 6.00 therefore giving us our final breakfast on the balcony and a nice farewell to the USA. We also phoned room service to check that we were OK and they said that we would be fine.

We got up at 5.00am to get ready and pack and then wait for our prepaid breakfast. It did not arrive, we gave them a few minutes but still nothing. At 6.10 I phoned room service only to be told that they did not start until 6.30 and basically we were getting nothing.

We then decided to leave and get breakfast at Sky Harbour. The girl on the desk when we checked out said "was everything all right" and we then told the tale. She said nothing and did not care. She seemed to be about 13 years old and did not give a stuff that a VERY expensive hotel had failed in a simple basic task and that paying guests had been lied to.

This left a sour taste. I know it is not a huge thing to some people but this was to be our parting shot and it was spoiled. We got bagels and coffee at Starbucks in Sky Harbour at a fraction of the cost and were treated like paying guests. I sent a couple of emails and got a sort of apology but no-one would tell me why we had been lied to. If we had been told that an early breakfast was not possible then we could have accepted it and made alternative arrangements.

However, this apart, we will return when we can. The hotel is a fabulous oasis and very luxurious (but a bit pricey).

  • Stayed: September 2005
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11  Thank The Fat Punter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
329
Reviewed November 24, 2005

I am usually a big fan of Hyatt Resorts. However, I was not impressed here. First of all, the front desk staff was not friendly. We were the only customers at the front desk when we checked in and out and there were 2 employees working. Both times they ignored us for several minutes and when they finally helped us, they just were not friendly at all.

Our room was fairly small with a really old feeling to it...popcorn ceilings and all. It was also very loud. There was live music in the lounge area...music we did not care for. But we had no choice but to listen to it since our room was so close. I think the front desk should've asked us or at least warned us regarding proximity to the noisy lounge. In general, I wasn't impressed by the room. I actually expected more since the rates were expensive.

We ate at Squash Blossom for breakfast the next morning and once again I was not impressed. Service was slow and not very friendly. The food was okay at best and overpriced.

The Hyatt has a lot of hidden fees on top of the already expensive daily rate. I also looked into the spa, but did not like how they automatically added 20% gratuity to your bill. I think gratuity should be based on service and that the customer should decide how much they want to tip. It was also expensive. I would much rather go to Revive Spa at the JW Marriott Desert Ridge Resort.

The only good thing I can say is that this Hyatt has very nice grounds. And it is very close to Scottsdale restaurants and shops. The Fashion Square Mall is very close. But these are not reasons to stay at this overpriced resort.

We have stayed at other resorts in the area and I recommend the JW Marriott Desert Ridge Resort or the Scottsdale Princess over this one. I will not return.

  • Stayed: October 2005
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8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2005

I stayed at the hyatt in scottsdale in last week. I have nothing but high praises for this hotel. The hotel was extremely clean and the staff was helpful and courteous. The spa is beautiful and was the perfect escape from the outside. The resturants and room service were a bit pricey and not much variety. I would definitely recommend this hotel.

  • Stayed: November 2005
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9  Thank pilab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Arizona
111
Reviewed November 6, 2005

I'm local resident who treated sister to a pedicure as a treat.

Although we usually spend our time at the Camelback Inn Spa, we thought we would try the "new" facility at the Regency.

Service was slow and poor. We were virtually ignored when we asked 3 times for a tour of the facility (while two other couples (women) were taken on tours.)

The service we did receive was hurried and rushed and we would not recommend the facility to our friends.

The service at the "front desk" (Jeremy) was inept and ended up charging my credit card 3 times before he got the bill right.

Brook and Tanya (both pregnant) gave us our pedicures and hurried us so that before we left the chairs, our finishes were messed up! Tanya particularly seemed irritable.

"Customer Service" seems to be a "lost art" at your "new facility."

  • Stayed: November 2005
    • Value
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11  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Preston, England
114
Reviewed November 3, 2005

We stayed in this hotel for 3 nights following a sightseeing tour of California. The attraction was a few days relaxation prior to our return to the UK. The first night we were given a fairly nice room, however it had a very small balcony overlooking the hotel entrance. The room was incredibly noisy - the traffic coming and going and the constant ringing of the concierge phone could clearly be heard in the room. When the band started in the lobby bar they might just as well have being playing at the bottom of the bed. This went on well into the night. To top it all we were woken early since the room was next door to the laundry cupboard. We complained and were allocated a much quieter room for the following two nights. We sat by the very nice pool for some of the following day, but at 3pm we were asked to move as the pool area had been reserved for another function! There was a conference on in the hotel and as a result the golf course was fully booked for all three days and therefore we were unable to play. Our 18 hour journey back to the UK started with a flight from Pheonix at 7pm. We had warned well in advance that we would like a late checkout or at least shower facilities. On our last day we were told this was not possible. Further, no shower facilities could be made available and there were not even any shower facilities around the pool. The staff were totally unhelpful - their only solution was to let us have use of the spa shower for which they wanted to charge us $50 per person!! Given the top rates charged by this hotel the service was an absolute disgrace. We have stayed in hotels all over the world, some at a fraction of the cost of this hotel, and have never been treated so shabbily. The hotel is overpriced and the added extras for things like water, golf club storage and use of the very small gym are extortionate. Bit of a shame since Scottsdale is a lovely place, however this hotel lets it down. Pick somewhere else!

  • Stayed: October 2005
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14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2005

Stayed here last month because husband had a conference here. Rack rate was a whopping $495 per night (probably due to said conference), but the company only paid $199 per night for our room.

The good: Grounds are gorgeous. Great golf course, interesting landscaping includes some beautiful large gemstone formations, such as amethyst rocks, etc. The pool area is amazing. They advertise it as something like five acres of pools. Not exactly interconnecting pools, but close to it. They even have a mini beach, complete with sand and a tall slide for the kids. There's also an adults only pool for the splash-phobic. The pool is great during the day and at night (the climbing vines hanging down lit up at night are just lovely and during the day provide some much needed shade.) I literally stayed in those pools until I practically shriveled up. Highly recommend them.

The bad: Fire alarm went off at 1 a.m. Nothing like being woken up from a deep sleep by an incredibly loud noise like that. No official notice of false alarm or fire was given. Lobby was filled with pajama-ed guests wondering what was going on. I did smell smoke and the next day we found out there as a small grease fire in the kitchen. An apology or explanation on the phone message system or even the PA system immediately following alarm should have been done (we were all awake, anyway.)

Staff was very lackluster. Didn't seem happy to see us at front desk. Valet staff was helpful with directions and suggestions for us, but even the hotel concierge was not very helpful, unless you consider handing us an overwhelming amount of brochures and typed up lists of shopping malls helpful.

Location was okay, Gainey Ranch shops are within close walking distance, but everything else needs a car to access, unless you like a really long walk.

New lobby bar just opened the night we arrived. Service was pretty decent, but drinks were bad (wine bottle had been corked and was awful and had to be sent back.)

Rooms were small and sort of boring, like your typical holiday inn in a bigger city. Nothing special. Housekeeping was okay, but twice forgot to bring robes, so we had to ask for them before going to the pool.

If you can get a decent rate and you want to spend some time in some truly great pools, then I'd recommend. Otherwise, nothing really special, and certainly not worth the rack rate.

  • Stayed: September 2005, traveled on business
    • Value
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11  Thank frogs93013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch

Address: 7500 E Doubletree Ranch Rd, Scottsdale, AZ 85258-2044
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scottsdale
#5 Luxury Hotel in Scottsdale
#5 Top resorts Hotel in Scottsdale
#5 Spa Hotel in Scottsdale
#6 Romantic Hotel in Scottsdale
#7 Family Hotel in Scottsdale
Price Range: $235 - $635 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch 4.5*
Number of rooms: 493
Official Description (provided by the hotel):
Set amidst flowering cactus, breathtaking sunsets and framed against the majestic McDowell Mountains, Hyatt Regency Scottsdale Resort and Spa features a 2 1/2-acre "water playground", 27 holes of championship golf, world-class tennis, Spa, the Native American Learning and Environmental Center, an international art collection and four distinctively different restaurants. ... more   less 
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Also Known As:
Hyatt Regency Scottsdale Resort And Spa At Gainey Ranch Hotel Scottsdale
Gainey Ranch
Hyatt Gainey Ranch Resort

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