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“Beautiful property, amazing staff and fun atmosphere.” 5 of 5 stars
Review of Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch

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Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Ranked #10 of 79 Hotels in Scottsdale
Certificate of Excellence
Scottsdale
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Beautiful property, amazing staff and fun atmosphere.”
5 of 5 stars Reviewed July 29, 2014

Highly recommend for a great place to stay in Scottsdale. Very centrally located - close to Gainey Village shopping center and spring training. Short cab away from north or south Scottsdale. Private enough for a getaway but close enough to AZ activities.

  • Stayed March 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AZKLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriB7500, Manager at Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch, responded to this review, July 30, 2014
Thank you for your five star review! We are glad that you appreciate our central location and our resort's accommodations. We look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,145 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (442)
Date | Rating
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St Croix Virgin Islands
Level Contributor
161 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed July 29, 2014

I was at a conference where I had a presentation to deliver and a large number of fantastic colleagues who I get to see once a year so I paid little or no attention to the resort aspects of the property. To the extent that there were hotel provided banquets and receptions the food was always surprisingly good. It is difficult to not overcook fish for 200+ people at one time but they pulled it off nicely.
Those of my colleagues who used the resort facilities raved about them

Room Tip: try to get a view of the resort
See more room tips
  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank virginislander_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriB7500, Manager at Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch, responded to this review, July 30, 2014
Thank you for your kind review! We hope that during your next stay you will be able to enjoy more of our accommodations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 27, 2014

WE are platinum hyatt members and have stayed in multiple Hyatt properties but this was our first time to this location. Overall we loved the stay. The room was large and was very well decorated, The location of this resort is wonderful. It's within walking distance of restaurants and driving distance to a lot of shopping and places to eat. The concierge was incredibly helpful as were most of the staff. The few issues we had though somewhat soured our experience. First we went to the bar area to watch the Native America dance and this waitress kept asking everyone around us if they wanted anything but never even looked at us. Then we went to the restaurant on site to try their fajitas. We decided to sit at the bar and while we were eating we witnessed one of the Sous Chefs come over and stick his bare finger right into a sauce or cheese and lick his finger. Then they proceeded to put the sauce/cheese directly back into the refrigerator. When we complained to the manager he seemed to have brushed it off like it wasn't a big deal. Then during check out we had the rudest man, steve. They seemed to have been short staffed at the front desk so we waited for about 15 min to checkout. While we understood they were backed up Steve proceeded to just walk by my husband put his hand to him to say, I can't be bothered with you know. When he finally got finished helping the gentleman before us he then proceeded to help a gentleman who just walked right up to the desk. When we said something that we had been waiting Steve said, "Well he's a diamond member". The experience proceeded to get worse from them. The front desk manager was very nice and accommodating after hearing about the troubles we had but this experience made us leave with a sour taste in our mouths.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank tinyrucat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriB7500, Manager at Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch, responded to this review, July 30, 2014
Thank you for your loyalty to Hyatt. We appreciate you taking the time to write a review. We are so sorry that some of our staff did exemplify the legendary service that we are typically known for. This sort of behavior is unacceptable and we are grateful that you have brought this to our attention. We are glad that you found our front desk manager to be accommodating. We hope that you will stay with us again so we can provide you with a flawless experience. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst NH
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 22, 2014

There are many good lodging choices when visiting Scottsdale, but this one is over the top! Staff was courteous and helpful. Atmosphere was lively no matter what the hour of the day or night. The restaurant choices on site were great and so we never needed to leave for food. Obviously, you will pay $$$ for this luxury and amenities. A shoe shine was about double the price of the guy in the airport terminal or bus station and the shine was no better. Rooms on the east have a good view towards the McDonnel Range of mountains across the golf course; rooms on the west have a view of mostly concrete. If you love golf, then this is a spectacular vacation destination; get out early before it gets hot. There were plenty of abandoned wives who went out shopping (great places to drop loads of money nearby) or just hung out around the palms reading books and relaxing. By the way, if you have young kids, then bring them; they will spend at least four hours a day in the many incredible pools and water play park areas. Several choices of bicycles are ready to ride at your convenience out front. You can even get a romantic gondola ride on the pond at night with a real, husky Italian guy pushing the gondola and singing a serenade.

Room Tip: east side is best
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
3 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriB7500, Manager at Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch, responded to this review, July 30, 2014
Thank you for your generous 5 star review! We are ecstatic that you were pleased with so many of the accommodations that we offer. We look forward to spending more time with you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 22, 2014

I am lucky as I get to go on some business trips and stay at some nice resorts. Based on my stay, it usually ends up that I give my feedback to my wife, and we usually come back with the kids for a nice little vacation.

The Great.

Wonderful resort. The staff is great, and accommodating. The concierge service is excellent. I recommend getting a bike and taking a nice ride around Scottsdale. Well worth it. The pools are wonderful, especially the adult pool with a very close bar. Live entertainment in the bar area is a nice added touch. Free Wi-Fi too.

The Meh.

For some reason, when you have a king room, why do you put someone in an handicap accessible room? Wouldn't that be brought up at check in?

Also, I was on the 3rd floor, and the lady that checked me in, just said to take the elevator to the 3rd floor. Well, what she neglected to say, was when your room is in the 3600 rooms, you cannot access it, from the elevator closes to the check in area. I am wondering the halls trying to find my room, and thankfully a house keeper saw me walking around aimlessly, and said that I should take the elevator up to 4, and walk a bit, and go down to 3.

Thursday morning, due to my flight being cancelled, I stayed another night. At 11:00am, I had a knock on the door, and it was the house keeper supervisor (I think) asked if I was staying another night, I said yes. At 4:30pm, my room still was not cleaned. I left my room and it looked like they were done with cleaning rooms and I ran into an employee that had a cart filled with towels and told him when they planned on cleaning my room? He looked at me and said, "Your room is not clean?" Nope. gave him my room number and walked away.

Also, check room 3618. The alarm clock does not work.

We will be back and look forward to bringing the family. As long as it's not room 3618

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank tcuutx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriB7500, Manager at Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch, responded to this review, July 30, 2014
Thank you for your generous and thorough review! We sincerely apologize about the inconveniences you encountered with our housekeeping staff. We will relay this message to our staff. We hope you stay with us again so we can provide you with a flawless stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 21, 2014 via mobile

The wife and I had a staycation at the Hyatt. It has a very nice pool. The room was also very nice and clean. I normally spend Easter brunch at the Hyatt with the family. Nicest hotel in Phoenix area, trust me i have lived here for thirty plus years. Enjoy the live bands at night.

Stayed July 2014, traveled with friends
Helpful?
Thank USESTATE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriB7500, Manager at Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch, responded to this review, July 22, 2014
Thank you so much for your loyalty to our property. We are thrilled to hear that you choose to spend your special occasions with us. We sincerely appreciate your kind review and look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harleysville, Pennsylvania
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

Just returned from a seven night stay at the Hyatt Regency.My wife and I had a great time,and the Resort was amazing.We arrived early and were able to get an early check in,thanks so much.We used the Valet service for the first two days,and the service was great. the guys were so nice,and always greeted us with a smile.The front desk at check in was the same,welcomed us with a smile.Amazing lobby ,with many windows to see the beautiful grounds around the resort.The room was great,didn't feel cramped,the bathroom is a good size,and the shower is huge.We spent most of the week just sitting by the pool.Perfect.We rented a Cabana for the day,maybe a little pricey,but the kids were not with us,so we spent their share of the vacation fund..The pool is just amazing,always clean,and the area around the pool was spotless.The wait staff from H2Oasis was great.They were so friendly and attentive,we have a special thank you to our new friend Daniel,even when he was waiting a different area,Daniel stopped by to say hi.The grounds keepers even greeted us with a smile and a hello. We highly recommend this resort,and can not wait to return,maybe when its not 120 degrees out.Thank you for a great week.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerriB7500, Manager at Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch, responded to this review, July 22, 2014
Thank you so much for such a generous endorsement of our property. We sincerely appreciate your kind words and look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch

Property: Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch
Address: 7500 E Doubletree Ranch Rd, Scottsdale, AZ 85258
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scottsdale
#5 Top resorts Hotel in Scottsdale
#6 Romantic Hotel in Scottsdale
#6 Luxury Hotel in Scottsdale
#7 Family Hotel in Scottsdale
#7 Spa Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch 4*
Number of rooms: 500
Official Description (provided by the hotel):
Set amidst flowering cactus, breathtaking sunsets and framed against the majestic McDowell Mountains, Hyatt Regency Scottsdale Resort and Spa features a 2 1/2-acre "water playground", 27 holes of championship golf, world-class tennis, Spa, the Native American Learning and Environmental Center, an international art collection and four distinctively different restaurants. ... more   less 
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Also Known As:
Hyatt Regency Scottsdale Resort And Spa At Gainey Ranch Hotel Scottsdale
Gainey Ranch
Hyatt Gainey Ranch Resort

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