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“Acceptable Food, Terrible & Rude Service, Rip-off Prices”

La Torretta Ristorante
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Ranked #230 of 1,268 Restaurants in Scottsdale
Certificate of Excellence
Price range: $15 - $35
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Romantic, Business meetings
Dining options: Reservations
Dining style: Fine Dining
Neighborhood: Paradise Valley
Cross street: Frank Lloyd Wright Blvd
Transit: Public transit stops East& West bound as well as North & South bound at the intersection.
Description: Voted the 'Best Italian Restaurant' by the readers of Scottsdale Magazine. La Torretta's combination of fine authentic Italian food, personalized service and congenial atmosphere amounts to the highest quality dining experience. The restaurant is elegantly decorated with Renaissance-era oil paintings and stained glass in the spirit of Italy. For a great outdoor dining experience, La Torretta features open air Patio Dining. Specialties include: Osso Buco, nightly Seafood Specials and homemade Pastas.
Orlando, Florida, United States
Level 4 Contributor
45 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Acceptable Food, Terrible & Rude Service, Rip-off Prices”
Reviewed March 23, 2013

Tried this restaurant based upon the many good reviews; party of 6, including two teen-age girls.

The food was acceptable and the portions were large. When the main courses arrived, they were hot, presented well, and tasty. While this is not the "best" Italian food by a long-shot, the food-related comments are valid. Appetizers, salads, and entrees were filling and they offer half-portions for those who like to try a variety without filling up on a single item. The deserts were exceptional although it looks like they are store-bought as the desert menu looks like a Denny's picture book.

The service was another story. By my count there were 12 tables occupied and 3 servers working, including the owner. With such low volume, it took 20-minutes to get an order started, 45 minutes for salads and appetizers to arrive (25 minutes from the time they were ordered), 75 minutes for the main course, and a 7:00 pm dinner reservation became a two and one-half-hour experience. Our server, handling 4 tables, was not very attentive and was quite rude at times when we requested drink refills, prior course plate settings removed, water refills, or additional cheese, spice, etc. At times, she became hostile.

When it came time to pay, we were charged a 20% gratuity, even though 2 at our table were teen age-girls who ate practically nothing. Not mind paying a reasonable tip, added-in automatically, but I expect better service for it. Be forewarned - the menu's small print indicates this yet no such notation is made on the restaurant's web site, on OpenTable, or the myriad of venues where this place advertises.

We also had a $25 off coupon which the server took from our table about 20 minutes before bringing the final check, yet she forget to deduct it from the cost of the meal. When this was brought to her attention, she grabbed the check-folder from my hand and made some snippity remark. She came back with $25 deducted from the bottom-line total which was wrong; the $25 should have come off the meal, thus reducing both the already-outrageous AZ sales tax and the automatic 20% tip. I was told this is how the owner does this [which is sales tax fraud, since no doubt he reports the lower sale and pockets the 9% tax collected from the coupon]. When I mentioned this was unacceptable, there was a shouting match across the restaurant - the owner wouldn't even come over to either explain or fix it - and the server kept saying this was not her fault, making even more snippity comments.

And, by the way, we were charged for drink (lemonade and soda) refills...a complete rip-off.

Overall, the food was acceptable and we tried to give a local, family-owned eatery a chance, instead of going to one of the larger Italian "chains" - Maggiano's is right across North Scottsdale Road. Instead, we were treated with a high level of disrespect and contempt, yet we were far from "high maintenance" diners.

These sorts of experiences are the large chain's best advertising - We will never go back to La Torretta and rate this restaurant poor, mainly because of the service and the charges; it would be "terrible" but the food was actually pretty good.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Albert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 reviews from our community

Visitor rating
    65
    41
    14
    13
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Sedona
Level 6 Contributor
181 reviews
124 restaurant reviews
common_n_restaurant_reviews_1bd8 112 helpful votes
“Worthy of Return Visits”
Reviewed February 6, 2013

Came the first time with visiting friends and were slightly worried since one is not only a "foodie" but also of Italian heritage so we knew that he would put the restaurant to the test. It passed! The menu is large and varied with something for everybody. We had the calamari on our second visit since we remembered it fondly. We are lucky to live close enough to make this a regular place to enjoy!

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lili1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
metamora, mi
Level 3 Contributor
21 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Excellent”
Reviewed January 23, 2013

The food here was SO good that even when faced with unlimited choices of where to dine, we ate here two out of the three nights we were in town. Some of the best Italian food I have ever had!

Visited January 2013
Helpful?
Thank pcrean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Needham, MA
Level 3 Contributor
22 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“A delicious meal”
Reviewed January 8, 2013

We were visiting Scottsdale and remembered La Torretta from a previous visit. We enjoyed our meal as much the second time as the first. The four of us had Caesar salads and shrimp fra diavolo, chicken parmesan, veal marsala, and lasagna. Every dish was excellent and plentiful. There was a mishap in the kitchen and two of the dishes were delayed. The waitress and owner were quite apologetic, and when we declined dessert (we were really full), they sent us home with a box of eight mini canolis to again apologize. We would definitely recommend this restaurant for its food, atmosphere, and service.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank MarNeedham_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level 5 Contributor
89 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“dinner”
Reviewed January 4, 2013

La Torretta is a small family owned establishment which serves up a variety of delicious Italian dishes. The service is always good and the owners always keep a lively exchange. Their daily specials are usually a delight and the desserts are outstanding as well. Pasta is homemade and always enough for leftovers. A neighborhood delight.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank azact3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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