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“nice but.....”
Review of Hotel Valley Ho

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Hotel Valley Ho
Ranked #6 of 75 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersBronze level
Winnipeg, Manitoba, Canada
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“nice but.....”
Reviewed December 17, 2013

very nice if you are in the newer rooms. the history is great and I understand that butt hey could still upgrade the older part more tastefully. the older rooms have a bathroom basically in the middle of the room. they have put a non see through glass around it and have a very nice soaker tub. separate shower. and closed toilet area. nice idea but could still use some sprucing up considering what your paying. the grounds are beautiful and the restaurant Zulu is very nice. I highly recommend the gala burger! the breakfast parfait is also fantastic! oh yeah, so is the stuffed French toast!the upgraded rooms are beautiful especially the ones int he tower. I would go again but I would upgrade if y can afford it.

Room Tip: do your research on the room styles!
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  • Stayed December 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, December 20, 2013
I'm sorry you did not like your Studio Guest Room, which has an open-style bathroom. Curtains can be used to fully enclose the bathroom area and offer more privacy. We have 21 of these rooms, and we make guests aware of the room layout through all photos and descriptions so that the open floor plan is not a surprise. The rest of our rooms have traditional-style bathrooms. I recommend one of those rooms if you prefer that type of layout. Our Signature Guest Rooms offer the best rate, and if you like The Tower, the Tower Signature Guest Rooms are actually offered at a lower rate than Studio Guest Rooms (with a traditional-style bathroom). We hope you will consider another stay. Thank you!
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (441)
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English first
Arizona
Level Contributor
81 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 15, 2013

I checked in and they made me feel like I was home. This super cool retro hotel was right out of the 50's but with a modern twist. I was there for a week and the staff could not have been more friendly. Even the landscaper Rueben was engaging with the guests. Room was super clean and love the products in the room (shampoo, conditioner, soap). Great looking property and if you get the chance to stay in Scottsdale stay here if you like fun and different.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank sedona2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, December 16, 2013
Thank you for your comments! The in-room amenities are made by red flower; they created a scent just for us. We hope to see you again!
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Calgary, Canada
Level Contributor
334 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed December 6, 2013

We really did love this place.

We checked in having no reservations. We wanted a place to stay in the Old Scottsdale area and we had seen an ad for this hotel in the Desert Botanical Gardens brochure.

We were greeted by the valets, who were pleasant. And everyone, and I mean everyone, we encountered from then on was also pleasant, helpful and friendly. From the front-desk people to the serving staff in the restaurant and lounge, to the cleaners, and including the wonderful concierge.

Initially we checked in for one night, but we extended it two nights because we liked it so much.

We were impressed with the renovation and decor. We loved the style of the place. We were given a room with a patio - both the room and the patio were very comfortable. The entire place was super clean, the beds were comfortable, the amenities were great.

What we also liked was the proximity to Old Scottsdale and the gallery areas there. We walked there a number of times - taking different streets, searching out stores and coffee places. And there are a ton of restaurants in the area.

We ate a bite at the lounge one night and also ate Thanksgiving dinner there. Since we figured not much would be open for Thanksgiving, we made a reservation there, had the traditional thanksgiving dinner, and found it to be a terrific meal. We were only sorry we didn't have any room for dessert!

Don't know what the prices are like the rest of the year - we were there in November and found the price for the room and for the meals to be quite reasonable.

We would stay there again, for sure and will recommend it to our friends.

Room Tip: If you get the second floor, you don't have anybody clodding above you.
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank readytoretirecalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, December 9, 2013
I'm so glad you enjoyed your time at the hotel! Thank you for taking the time to review our hotel.
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Redlands, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 5, 2013

Great location. Restaurants in walking distance. Room was spacious. End suite had superb views and wrap around patio. Lots of scratchy towels. Large shower and tub. 2 baths in suite. Shortage of trash can. The bed was comfy if a bit low to the ground. No top sheet just duvet(?)
A refrigerator would have been nice. Staff accommodating and pleasant. Staff helpful with directions even if not always correct.
The dog friendly aspect of the place put me off. I would not want to occupy a room that has been previously used by a large dog.

Room Tip: wings 5 and 6 are far from the lobby, which we liked.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dabney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, December 9, 2013
Thank you for your review! I apologize for the scratchy towels; we just purchased new stock and are replacing our inventory to make sure that all towels are soft and luxurious. Our standard linen setup includes a duvet with removable cover, though a flat sheet can be provided upon request. We also have mini refrigerators available upon request, for a small fee. While we are pet friendly, we generally do not place pets in our Tower rooms, so you may prefer one of those.
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Calgary, Canada
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed November 29, 2013

Okay, to start off on a positive note, it has a neat vibe, cool architecture and is trendy. The place is well organized, neat and clean. Enough said. We arrived late (I had called ahead to let them know) and as it turned out, the airline lost our luggage.
Once in the room (nice airy rooms, spacious, nice boutiquey layout), we had only one bathrobe (we had no clothes and need to do a quick wash and some patching). I went down to the front desk to ask for a spare robe (we had NOTHING to sleep in) and was told that their house-cleaning staff had locked the supplies up for the night and nothing was available. I thought on the spot, hey, what about the other rooms? any spare bathrobes?? reception stated that the hotel was fully booked (it wasn't as the two rooms on either side of us were empty and I looked online and rooms were still available). Strike 1. I asked if they had a spare sewing kit. Nope, sorry, all out. Strike 2. There was no strike three but I found the night staff a wee bit on the lazy side and frankly couldn't care less. There was a party in full swing on the ground floor and to add insult to injury, some drunk 20 somethings (felt like a hook up joint) spilt beer accidentally on my only set of clothes for the next 4 days (finally our luggage caught up with us). So, a neat place that could be a great place if some of the staff actually gave a rat's behind about their clientele.

  • Stayed July 2013, traveled with friends
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Helpful?
3 Thank TravelJunkie42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, December 3, 2013
I'm sorry that you did not enjoy your stay at the hotel. We can always offer to dry clean clothing if it is soiled by another guest. We normally have one robe in each room, with additional robes available upon request. Our front desk agent absolutely should have called security to gain access to the housekeeping area to get another robe and a sewing kit, and I'm sorry that he or she did not do this. We have had some new employees at the front desk and I apologize that the service was clearly lacking. This is not representative of the way that we take care of our guests. I'm not sure if the party you are referring to was in a guest room, but we have a no-party policy for our guest rooms and security always handles noise complaints to ensure that all guests can sleep well. I apologize that we did not live up to your expectations and hope you will consider another visit to the hotel so we can show you what our service is all about.
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new river
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 22, 2013

We stayed for an intown getaway weekend. Loved the renovation which felt authentic in every way. Not only was check-in a breeze, but each and every service was wonderful. My husband and I stay at many boutique hotels and the Hotel Valley Ho did not disappoint in any way. In particular was the cleanliness of our room, to the tiniest detail. The white grout in the shower was even immaculate! We ate breakfast and dinner on site and again, each dish was superbly presented and delicious (one night we went to a high end restaurant within walking distance of the hotel and were horribly disappointed).

The grounds were impeccable and lovely.

We felt like we had walked into a set of Mad Men! Cannot recommend this hotel enough.

Room Tip: We stayed on an upper level room in the original part of the hotel and it was quiet, well appointed...
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Green Features: Apparently one of the few in Scottsdale that are certified green, which impressed us as well. Love that they recycle toiletries to shelters and they don't go to waste.
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aryana2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, November 25, 2013
Thank you for your comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 21, 2013

We stayed a week in a tower loft suite. Major screw up on check-in. We arrived around 2pm, were told the room wasn't ready that they would call us. We checked back several times, we were sitting in lobby entire time and finally my husband went up at about 4:10 to desk AGAIN. They said they tried to call us, but obviously did not call.

Room itself was great. There could be a little better patio furniture, the couch was pretty uncomfortable, but the kitchen had everything we needed. The towels weren't the best, but overall, we really enjoyed the room.

Housekeeping and maintenance of the grounds was excellent. Overall, the stay was nice, but the front desk should have understood that they are the first impression.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathyW579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin_Heggli, Public Relations Manager at Hotel Valley Ho, responded to this review, November 25, 2013
Unfortunately we cannot always accommodate early check-in requests; the guaranteed check-in time is 4:00 p.m. I'm very sorry if the front desk did not call you to let you know the room was ready; this is not acceptable. If you can let us know when you stayed, we can research this matter and review what happened with our front desk manager. We are in the process of replacing our guest room towels; our apologies there. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Valley Ho

Property: Hotel Valley Ho
Address: 6850 E Main St, Scottsdale, AZ 85251-4399
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Scottsdale
#4 Romantic Hotel in Scottsdale
#4 Luxury Hotel in Scottsdale
#10 Green Hotel in Scottsdale
#12 Family Hotel in Scottsdale
#12 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Valley Ho 4*
Number of rooms: 239
Official Description (provided by the hotel):
Hotel Valley Ho is a true icon in Downtown Scottsdale. Originally opened in 1956 and restored to its former splendor, this urban retreat blends mid-century-modern style with contemporary amenities. Every room has a private patio or balcony and floor-to-ceiling glass, perfect for enjoying Arizona's sunshine. Dine at ZuZu, relax at VH Spa for Vitality + Health, and take a dip in two cool pools. Self-parking and basic internet are complimentary, and you'll never pay a resort fee. Call the hotel directly to get the best deal. ... more   less 
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Also Known As:
Valley Ho Hotel
Valley Ho Scottsdale

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