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“Staff was very polite, pleasant and accomodating. The room...”

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Holiday Inn & Suites Scottsdale North - Airpark
Ranked #28 of 75 Hotels in Scottsdale
Certificate of Excellence
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494 reviews from our community

Traveler rating
    289
    143
    38
    16
    8
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2014

I wish I could rate the rooms but I wasn't givin the chance. First I received an e-mail confirming my reservation. I arrive at the hotel at 4:30 to check in and the room wasn't ready. No problem, I told the desk clerk I would be back after dinner that evening. I returned at 10 pm and was told the was no room available because they overbooked. Let the nightmare begin. There was no manager available and the desk clerk was nice and tried to help. She was able to find us a room at the hawthorn suits. Great, 20 miles away and $80 more. What a deal. After calling Wyndham customer care and logging my concerns they would have the manager from wingate contact me. Well no word from the no show manager. I'm sure the property is nice according to other reviews but I will not be staying at any Wyndham properties with this history of customer service.
There are many more reliable brands out there. The sad part is I am a Wyndham vacation owner and have lost confidence in them.

Stayed March 2014
Helpful?
1 Thank Scotty6275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Scottsdale North - Airpark, responded to this review, February 8, 2015
Dear Scotty6275,

Thank you so much for your review of our hotel. We are hospitality professionals who pride ourselves on delivering world class customer service. It is regrettable that your experience was negatively affected due to the problem with your reservations. Please accept our sincere apologies for any inconvenience it may have caused you. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale
1 review
Reviewed March 12, 2014

I was at the Wingate Scottsdale for four nights in February. The rooms are huge and very clean. The staff was incredible and the cookies were delicious!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maureen R, General Manager at Holiday Inn & Suites Scottsdale North - Airpark, responded to this review, March 18, 2014
We know travelers are used to being crowded on flights or long car rides, so we built our hotel to give our guests the space they'll need to be comfortable. Over sized, well appointed rooms with amenites included that everyone appreciates like High Speed Wirless Internet, Hot/Cold Breakfast Buffet and Shuttle Service from 7am-7pm daily within a 5 mile radius. Thanks for staying with us.
Maureen Richey, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Scottsdale North - Airpark

Property: Holiday Inn & Suites Scottsdale North - Airpark
Address: 14255 N 87th St, Scottsdale, AZ 85260-3680 (Formerly Wingate by Wyndham Scottsdale)
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Scottsdale
#20 Business Hotel in Scottsdale
#34 Family Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn & Suites Scottsdale North - Airpark 3.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Wingate By Wyndham Scottsdale Hotel Scottsdale
Wingate Hotel Scottsdale

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