Really nice hotel, off the beaten path, close to the 101, but no noise or traffic issues. Rooms are beautiful and well-maintained. Stayed during their deep-clean, which led to an issue. While we were out for dinner, someone entered our room, which was obvious because the tv and lights we had left on were turned off when we returned. When we complained to the management we were given the typical "I have no idea, I'll have to check" lackluster response we expected. However, when the sales director caught up with us at breakfast, she was concerned and contrite, and offered us a nice package to make us feel better about the whole thing. I agree with her that it was a mistake prompted by the deep cleaning that happened to be going on in our section of the hotel that night, but we really just wanted someone to look into it, and she did. The rest of the staff was very friendly, too. The only thing they could really improve is breakfast. It's decent, and they change it up, but would another toaster and waffle maker be such a big investment? It would really make a difference when trying to have breakfast at busy times. It leaves a little to be desired when compared to breakfast at comparable properties.
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- Also Known As:
- Wingate By Wyndham Scottsdale Hotel Scottsdale
- Wingate Hotel Scottsdale