I have been to many spas at four seasons resorts and other 4/5 star resorts. This spa was the bottom of the barrel...small, cramped waiting room, extremely rude staff...very expensive for the services provided. My one hour massage was more like 35 minutes because she spent a lot of time getting things ready..which I feel should have been done beforehand. The lady that gave me the massage was harsh and rude and literally jerked my arms etc around to get them In position. The facial wasn't much better...a lot of time spent getting lotions etc together and very rude/rough person. By far the most terrible spa experience I have ever had.