One night stay for an event and more specifically a Bachelorette Party. I booked using a triple A rate and thought I was getting a good deal and upgraded room with a patio. A friend and I checked around 4:30ish and the first issue I had with them was that I booked the room under my name with Mrs in front of it and they decided I was a man. I advised the front desk that it needed to be corrected (my name is frequently mispronounced and I am used to it, but to assume I am male is aggravating). We went to the room only to find out it was a handicapped accessible room and it faced out towards the pool, in fact it was ground floor right by the doors. It was also very close to the atrium which was going to have a party going on late into the night. My friend hadn't had much sleep so I realized this location may not be best. I also realized that the phone was welcoming Mr. Perkins (i.e. it was not corrected). When I called the front desk to ask if the room was handicap accessible I also advised her of the name issue. She was apologetic and helped get another room (one without a patio) and at a lower cost (as no others were available and they are apparently all ground floor). She advised she woud send someone to the room with our new room key. Twenty minutes later as we waited, housekeeping showed up and were surprised to find us there, so I called again to the front desk and after another ten minutes of waiting as I was getting ready to head back to the front desk a bellman showed up. What I loved is that housekeeping told me it would probably be faster to go back to the front desk myself. We finally got to the new room which was considerably smaller but not considerably cheaper it was nice except it was not completely cleaned, some remnants of decorations still on the way. Overall the room was nice and the bathroom large but because it is slding door don't expect a lot of privacy. I left Talking Stick not planning to return any time soon. Unfortunately, I left my DL there in the room after a long night of fun and they did locate it, so I appreciate that.
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