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“Best thing about HIE is the cinnamon rolls!”

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Ranked #11 of 75 Hotels in Scottsdale
Certificate of Excellence
Reviewed May 27, 2014

The room was nice except for two problems. - 1. the moldy small of the vanity sink (coming from the overflow drain?) and 2. the bathroom door could not be opened or closed if someone was sitting on the toilet. The second problem could not be corrected easily, but the first problem probably could be with some cleaner in the drain.

  • Stayed: May 2014, traveled as a couple
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2  Thank 40yrFrequentTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded June 2, 2014

40yrFrequentTraveler,
Thank you for writing a review and bringing these concerns to my attention. I sincerely apologize for the maintenance problems you encountered during your stay and hope to speak with you directly so we can assure our maintenance team makes the necessary repairs to the correct guestroom. Your feedback assists in our mission to continuously provide an exceptional stay for our guests and we hope you'll return for another visit in the future. Thank you again.

Kind regards,
Trisha Ryno, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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410 - 416 of 884 reviews

Reviewed May 26, 2014

I visited Scottsdale with my mother for 3 nights and booked this hotel because of the great reviews. It did not disappoint! The hotel is very clean and the rooms are huge. The pool is awesome and the free breakfast was a nice bonus. They also have a free shuttle that takes you to local restaurants and the mall which comes in handy when it's really warm and you don't want to walk. The best part of the hotel was the staff! They went above and beyond to help us. They not only recommended a place for us to rent a car, they helped us get a 35% discount and dropped us off at the rental company. I would absolutely recommend this hotel! It isn't fancy but is great value for the price!

A special thanks to the shuttle driver Sandy...she was awesome!

  • Stayed: May 2014, traveled with family
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Thank Kristen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded June 2, 2014

Kristen M,
Thank you for choosing Holiday Inn Express Scottsdale on your recent visit. We're pleased to know you and your mother enjoyed your stay, along with the variety of amenities that we're proud to offer our guests. We greatly appreciate your recommendations of our hotel and thank you for also recognizing our staff's excellence in service. I'll be certain to commend Sandy on her hospitality during your stay. Please plan to come back for another visit!

Kind regards,
Trisha Ryno, General Manager

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Reviewed May 25, 2014

We enjoyed our stay here. The room was clean, bed was comfy, the complimentary happy hour and breakfast were both good. Only complaint would be that the walls must've been very thin because there were people next door to us having a normal conversation and we could hear it, which seems odd to me. Also the waterfall feature down by the pool is not turned off at night and is kinda noisy. Other than that, found the staff very pleasant, helpful and friendly.

Stayed: May 2014, traveled as a couple
Thank Dee055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded June 2, 2014

Dee055,
We appreciate you taking the time to write a review from your visit to Holiday Inn Express Scottsdale. Your praise regarding our clean rooms, comfortable beds, and friendly service reflects our team's passion towards hospitality. I have taken note of your comments regarding the noise disturbances you experienced and thank you for your valuable comments. We hope you'll have an opportunity to return for another visit in the future!

Kind regards,
Trisha Ryno, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2014

We really enjoyed our 2 night stay. The staff were very friendly and helpful. The room was very nice. We also enjoyed the light snacks and drinks in the Great Room. Staff recommended several great restaurants and golf courses. We ate at Oregano's just around the corner. Excellent food and family friendly.

My 5 year old and I enjoyed the swimming pool. The Breakfast was excellent. Food was fresh and there was a variety to choose from. Overall, we really enjoyed our stay and would recommend this hotel. Thanks for a great stay!!!

  • Stayed: May 2014, traveled with family
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Thank Desiree P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded June 1, 2014

Desiree P,
We appreciate you writing a review and sharing your recommendations of our great hotel. We’re delighted to have had you and your family stay with us. I’m pleased to know you enjoyed the swimming pool, as well as the variety of amenities that we’re proud to offer our guests. We hope you’ll return for more family fun in the future. Thank you again!

Kind regards,
Trisha Ryno, General Manager

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Reviewed May 18, 2014

We wanted a good location in Scottsdale and checking the website, this property seemed to have that and much more. We reserved a suite at a very good rate. On arrival the staff was friendly and helpful asking which floor we preferred. Our suite was well appointed, comfortable beds with both firm and soft pillows - a nice touch. Quick and easy wi-fi connection. The breakfast foods were very good, lots of variety. They even had a complimentary happy hour in the evening with wine, beer and soft drinks. They have a shuttle service that would take you anywhere up to 3 miles away, but we did not need it. The hotel is close to the Old Town Shops and to shopping and dining. We'd definitely recommend this property.

Room Tip: We selected the third (top floor) to avoid any noise that might come from above.
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  • Stayed: May 2014, traveled as a couple
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Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded May 23, 2014

Carol B,
We appreciate your review and recommendations of Holiday Inn Express Scottsdale. Incredible reflections like yours on the level of comfort, service, and convenience experienced at our hotel highlights our goal in ensuring valued guests have an exceptional stay. We hope you’ll have an opportunity to return for another visit in the future. Thank you again.

Kind regards,
Trisha Ryno, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2014

What can we say, great customer service, pool, laundry room, Shuttle, FREE continental breakfast & nightly happy hour. Great location, walking distance to Olde Town Scottsdale & several restaurants. Definitely a hotel to check out, we will stay again!

Room Tip: Great room set up with fridge/microwave and a sitting room area with TV and hide a bed and glass doo...
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  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Jorge C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded May 23, 2014

Jorge C,
Thank you for your review and visit to Holiday Inn Express Scottsdale. It’s wonderful to receive your positive reflections on the excellent customer service and variety of amenities that made your stay enjoyable. We look forward to having you as our guest again in the future and thank you for writing.

Kind regards,
Trisha Ryno, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014

I spend a great deal of time looking for the best place/best price and found this amazing hotel when looking for a hotel to accommodate our 7 person family before we could check in to our timeshare condo accommodation. We flew in to the Phoenix-Mesa Gateway Airport and drove approx. 20 minutes to Old Town to stay at this hotel. We were very pleased with the location and, during our two day stay, walked to Old Town shops/restaurants in approx. 15 minutes. We spent a lazy afternoon resting by the more-than-ample pool. Rooms were actually mini-suites. We had two queen beds, an arm chair, chest of drawers with a TV and, in an anti-room there was a desk, a sofa bed, a mini fridge, TV, coffee pot - lots of room for our use. Staff were extremely accommodating. Large parking lot. Clean +++ (extremely important to me). A water cooler (with added orange slices) is set up during the hot day time hours. We took part in the Manager's meet and greet - meaning we took in a few alcoholic beverages and some nacho chips with cheese and salsa - free of charge. Free breakfast selection was more than sufficient. Would not hesitate to return and would tell anyone that that this well-priced accommodation is better than higher priced hotels we have stayed in.

Stayed: May 2014, traveled with family
Thank LoveOurCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded May 23, 2014

LoveOurCanada,
Thank you for your complimentary feedback and review of Holiday Inn Express Scottsdale. We’re happy to hear that our location, service, and amenities perfectly suited your family’s travel needs. We appreciate you choosing to stay with us and we hope you’ll return for more family fun in the future. Thank you again.

Kind regards,
Trisha Ryno, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Address: 3131 N Scottsdale Rd, Scottsdale, AZ 85251-7217
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Scottsdale
#11 Romantic Hotel in Scottsdale
#15 Business Hotel in Scottsdale
Price Range: $110 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Nestled deep in the Sonoran Desert, Scottsdale is a lovely oasis that offers the excitement and attractions of a busy metropolis, as well as the quiet and laid-back atmosphere of a Western town. The Holiday Inn Express® Hotel & Suites Scottsdale offers easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as an 875-sq-ft event room. The hotel's location in Scottsdale, Arizona places guests near such area businesses as Scottsdale Healthcare, General Dynamics, Boeing and Greenbaum Surgery Center. We suggest that you take the time to explore the nearby, beautiful Desert Botanical Garden. After spending the morning at the garden, head over to the Phoenix Zoo for a fun-filled afternoon. If you're in the mood to go shopping, you can check out Old Town Scottsdale or Fashion Square Mall. While visiting, be sure to check the schedules at Scottsdale Stadium and WestWorld to see what events are in town. Our complimentary, hot breakfast ensures that you start your day off the right way with a hearty meal. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility, and the Scottsdale, Arizona area is easily accessible with our free shuttle. We look forward to welcoming you to the all-suite Holiday Inn Express® Scottsdale hotel! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale

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