We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Ranked #11 of 75 Hotels in Scottsdale
Certificate of Excellence
Nashville, TN
Level 6 Contributor
196 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“They Know Service”
Reviewed November 20, 2013

The service at this Holiday Inn Express is top notch!! James and Calvin were both wonderful drivers with exceptional personalities and service oriented attitudes, a wonderful treat while traveling. The front desk staff was also friendly, helpful and professional. Thank you Phylicia for taking care of storing our bags before check-in so we could grab some lunch without dragging them around town!! Everyone we encountered during our stay had a smile on their face, along with a helpful and welcoming presence. The hotel is clean, comfortable and conveniently located and the staff makes it worthy of a return visit. Thanks to all who made our stay so comfortable and for understanding what service means in a service industry. Kudos to y'all!!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nashville10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, December 2, 2013
Nashville10,
We appreciate your review and complimentary feedback on the excellent service you received at Holiday Inn Express Scottsdale. Our team strives daily to exceed guest expectations by providing a clean and comfortable stay with genuine and hospitable service. I look forward to sharing your kind comments with our team, and I will be certain to award James, Calvin, and Phylicia with special commendations for their outstanding hospitality. We're happy to have had you as our guest, and we hope to welcome you back again soon. Thank you once again for writing.

Best regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

845 reviews from our community

Traveler rating
    477
    291
    50
    18
    9
See reviews for
216
297
67
109
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Edmonton, Canada
1 review
Reviewed November 19, 2013 via mobile

I have never written a review on anything in the past, but I felt compelled after my recent stay.

The hotel staff was absolutely fantastic. The rooms were great, the free beer and breakfast were amazing and the price was very reasonable.

I will be staying here again !



Stayed November 2013
Helpful?
Thank Will_831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, December 2, 2013
Will_831,
Thank you for taking the time to write a review from your stay with us at Holiday Inn Express Scottsdale. It's fantastic to hear that our service, accommodations, and amenities made for an enjoyable stay. We look forward to your next visit and thank you again for writing.

Best regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
Reviewed November 16, 2013

we stayed oct 22 to 24 going to mayo clinic.it's decent,beds are comfortable,frontdesk agent helpful,good breakfast to start and fuel your day,open bar(which allows you at least 2servings of alcohol with nachos and cookies and milk.amazing how they do everything.they do make a lot of guest happy which will make you to decide to comeback.that's why,i am coming back dec 5 for my biopsy in mayo clinic.hoping it will be a fantastic and wonderful experience again.Kudos to everyone.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ana Marie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, November 20, 2013
Ana Marie V,
Thank you for sharing feedback from your experience at Holiday Inn Express Scottsdale. We appreciate you choosing to stay with us, and we're glad our convenient location and value added amenities made for a comfortable stay. Please continue to make Holiday Inn Express your number one choice hotel when traveling to Scottsdale. We look forward to providing another wonderful experience for your stay in December. Thank you again for your great review.

Best regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 13, 2013

Three ladies from my family were in Scottsdale for an event and just needed a decent place to sleep at night. We chose to stay here because 1) it is conveniently located away from the center of Old Town Scottsdale, yet close enough to the Fashion Square mall and to the stores and restaurants in Old Town, 2) the hotel offers complimentary shuttle service to these locations and 3) the hotel has suites, meaning we could each have our own bed.

All 3 expectations were met and I would have rated this place a tad higher (but still average) had we not experienced some service issues. Our room window would not shut and we had 2 nights of poor sleep due to the noise from outside traffic. We reported this on the second night but there was no one on-site to repair it. Front desk tried in vain. When we alerted the manager about this at check-out, he offered our adult party of 3 a $10 gift voucher towards their gift shop which we declined, he offered $20 but we said no, thanks! No regrets there because when we did check out the gift shop on our way out, it only had chips and other snacks. I did not see any souvenirs or 'gifts' in the GIFTshop.

Our room was clean and had all the basic amenities. It had a leaking sink which they came in to repair but it was still leaking when we left.
The staff were courteous.
The pictures on the hotel website make it look more grand but the facility is small - 1 small elevator and 3 floors.
Breakfast and Happy Hour were very basic but that is all okay since the room rates were fair.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mystelody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, November 20, 2013
Mystelody,
We appreciate your feedback and sincerely apologize for the problems you encountered during your stay, along with any inconveniences your group experienced as a result. Please know I have addressed your comments with our staff and additional steps will be taken to improve our property and overall guest experience. We value your business and hope we have an opportunity to provide a more positive stay in the future. Thank you again for writing.

Sincerely,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaluma
Level 5 Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 6, 2013

We stayed here for 3 nights and found the staff to be friendly and quick to respond to a problem we had with one of the TVs in the room. The rooms are all suites and of a good size. Rooms and lobby areas were very clean. The hotel serves a nice varied breakfast as well as wine and beer at happy hour as well as milk and cookies in the evening. The hotel is walking distance to Old Town Scottsdale and the hotel also runs a complimentary shuttle to that area. We would definitely stay here again when visiting the area.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellBuddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, November 20, 2013
TravellBuddies,
Thank you for your review and complimentary feedback from your stay with us at Holiday Inn Express Scottsdale. It's fantastic to hear that our friendly staff promptly resolved any issues, and you found our clean accommodations and complimentary service to meet your satisfaction. We enjoyed having you as our guest, and we hope you'll return for another visit again soon. Thank you once again for writing.

Sincerely,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherwood Park, Canada
Level 6 Contributor
100 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed November 4, 2013

We stayed here the first night in the Phoenix area as it was a short drive from the airport. Upon check-in the staff were very friendly and wanted to make sure that we had everything we needed to have a great stay even though it was only for one night. The room was a small mini-suite which was clean and well kept, although a few things were a bit dated and showing some age. They have a standard continental breakfast, hot and cold items. We checked in after seven pm and as it was dark could not tell what was in the near area for dining purposes, but in the morning we discovered there were numerous types of restaurants within walking and driving distance in the area. Overall this hotel appears to treat people right and values your business. I would not hesitate to stay here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank albertafamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, November 8, 2013
albertafamily,
Thank you for your complimentary feedback from your experience with us at Holiday Inn Express Scottsdale. We appreciate you choosing to stay with us during your travels, and we're glad you found our friendly staff and clean accommodations to meet your satisfaction. We hope you'll have an opportunity to return for another visit and continue to acquaint yourself with all that our property has to offer. Thank you again.

Best regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 3, 2013 via mobile

We chose the hotel for location and price. We were pleasantly surprised with the total quality of the hotel. Service was top notch, breakfast was excellent, and the free happy hour was a bonus. This was not only an excellent hotel, it was as well a great value. Very pleased!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kitandmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, November 8, 2013
Kitandmarie,
We're happy to have had you as our guest, and we thank you for writing a review regarding your experience at Holiday Inn Express Scottsdale. I'm pleased to hear we exceeded your expectations with our high quality standards of service and amenities. We're glad you enjoyed your stay and we hope to welcome you back again soon. Thanks again.

Best regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Scottsdale hotels
Gainey Suites Hotel
#4 of 75 in Scottsdale
1,452 reviews
Show Prices
Show Prices
Show Prices
Hotel Valley Ho
#6 of 75 in Scottsdale
1,625 reviews
Downtown Scottsdale
Hilton Garden Inn Scottsdale Old Town
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel and Suites Scottsdale - Old Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Property: Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Address: 3131 N Scottsdale Rd, Scottsdale, AZ 85251-7217
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Scottsdale
#11 Romantic Hotel in Scottsdale
#15 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Nestled deep in the Sonoran Desert, Scottsdale is a lovely oasis that offers the excitement and attractions of a busy metropolis, as well as the quiet and laid-back atmosphere of a Western town. The Holiday Inn Express® Hotel & Suites Scottsdale offers easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as an 875-sq-ft event room. The hotel's location in Scottsdale, Arizona places guests near such area businesses as Scottsdale Healthcare, General Dynamics, Boeing and Greenbaum Surgery Center. We suggest that you take the time to explore the nearby, beautiful Desert Botanical Garden. After spending the morning at the garden, head over to the Phoenix Zoo for a fun-filled afternoon. If you're in the mood to go shopping, you can check out Old Town Scottsdale or Fashion Square Mall. While visiting, be sure to check the schedules at Scottsdale Stadium and WestWorld to see what events are in town. Our complimentary, hot breakfast ensures that you start your day off the right way with a hearty meal. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility, and the Scottsdale, Arizona area is easily accessible with our free shuttle. We look forward to welcoming you to the all-suite Holiday Inn Express® Scottsdale hotel! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, Expedia, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Holiday Inn Express Hotel and Suites Scottsdale - Old Town reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing