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“Wow! Refurbished and feels like coming home!”

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Ranked #10 of 75 Hotels in Scottsdale
Certificate of Excellence
Reviewed February 20, 2013

This is our 3rd stay at this property, and even though we knew it was getting tired, the value, the staff, location, happy hour and shuttle service couldn't be beat. We were pleasantly surprised to see the remodeling/updating completed. Clean comfortable rooms with new furniture, TVs, etc. (except bathroom - toilet & tub - wasn't updated which was kind of weird when the rest of the room was completely updated). We received a very friendly welcome along with a bag of goodies for priority club membership. Super shuttle service plus cookies and milk at 7:30. Can't say enough good things about this place. TiP: This HIE can be hard to find. It is on the corner of Earll and N. Scottsdale Rd, and entrance is on Earll.

  • Stayed: February 2013, traveled as a couple
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1  Thank 100nitesperyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded February 22, 2013

Thank you so much for your awesome review of the staff, property and amenities. We are also pleased to know you enjoy coming back to us time and again. We look forward to welcoming you back for a 4th time!

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Reviews (859)
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539 - 545 of 859 reviews

Reviewed February 7, 2013

I stayed here for a week and found the property and staff to be top notch. The property was very clean and well kept; good breakfast selection; staff were professional and accomodating; warm cookies and milk at bedtime were a nice touch.

Room Tip: The third floor was mostly quiet even with a large convention in town.
  • Stayed: January 2013, traveled solo
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2  Thank Debra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded February 8, 2013

We take pride in knowing our guests have an exceptional stay with us and we are so pleased you took the time to write a review about your experience! Nothing beats knowing we are "top notch" when it comes to our property and service. Thanks again and visit again soon.

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Reviewed February 6, 2013

We stayed here a week. Friendly staff. Beautiful rooms. Everything updated. Heated outdoor pool with electric chair that could be put into pool or hot tub if you were handicapped. Wonderful breakfast and also free happy hour with chips and salsa and two drinks each and fresh cookies and popcorn. Excellent location to all points in the valley. We also left our car there for a week while we went to Cancun and had the free shuttle to and from airport. No complaints what so ever.

Room Tip: Third floor quiet..second floor over happy hour a bit noisy for awhile..
  • Stayed: January 2013, traveled as a couple
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Thank PeggyMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded February 8, 2013

We are please to learn you enjoyed everything from the rooms to our happy hour! Thank you for your wonderful review, we truly appreciate it! Please come see us again.

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Reviewed February 4, 2013

My husband and I stayed here for 4 nights on vacation and typically stay 85-90 nights a year in hotels on business and pleasure. Our stay was pleasant for the most part and I will list the pros and cons of our stay.

Pros: Very friendly staff
Free shuttle to and from airport and within 3 miles of hotel.
Free breakfast, happy hour, and cookies and milk @ 8pm
Nicely decorated, clean and updated rooms with flat screen tvs
Elevator
Beautiful pool and spa area
Business area
Workout room

Cons: Room given was near garbage area so we were awakened to hear a garbage truck on
two of the mornings.

Needless to say, we surely didn't need a wake up call after that.
We were thought that our Gold Priority Club membership would have warranted a
better room location.

Drain in tub was very slow and only had a twin or full size mattress pad on our king
sized bed, however, when we let the front desk know, it was remedied fairly quickly.

Our mattress wasn't very comfortable and didn't feel like other Holiday Inn beds. Could
we have gotten a room with an older mattress?

Not sure when we will return, but will consider this hotel again.

  • Stayed: January 2013, traveled as a couple
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3  Thank Travelmomma78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded February 5, 2013

Thank you for taking the time to write about your stay with us. We are glad to hear it was pleasant despite the cons; we have taken note of them all and assure you they will be adressed with our staff. We want only the best experience for our guests so we hope you will stop by again to give us another opportunity to make your stay great!

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Reviewed February 2, 2013

Suite hotel, clean, cheap. Breakfast okay, free. Free wifi, manager's reception with beer/wine and snacks, and free shuttle for three miles. Rooms were clean and spacious, some with balcony over looking pool.

Stayed: January 2013, traveled on business
Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded February 5, 2013

Thank you for your review. We are glad you were able to enjoy some of our many amenities and hope you will stay with us again if your travels lead you to this area.

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Reviewed January 26, 2013

This was a great value. The room was comfortable. Our children enjoyed the pool. The staff were friendly and helpful. Location is also great for Scottsdale & Desert Botanical Gardens. Happy hour was a nice perk along with good breakfast to start you day. We would stay there again.

  • Stayed: November 2012, traveled with family
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Thank Lynners70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded January 28, 2013

We definitely look forward to welcoming you back for another great experience and thank you so much for your great review, we appreciate it.

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Reviewed January 25, 2013

My family and I have stayed at a lot of Holiday Inn Express hotels over the years and have always found them to be newer properties in great condition with consistent standards. This one was a disappointment. First of all, this is not a newer property and was not up to the standards we expected. We stayed in a 2-bed queen suite. The room appeared somewhat run-down. When I tried to open the window to let in some fresh air, it only opened 6 inches and the screen was falling off the window. The interior part of the suite, where the microwave, mini-fridge, sofa bed, sink, and bathroom are located was very stuffy. Despite a ceiling fan, the only ventilation comes from the unit on the far wall at the opposite end of the suite, and it only reached the first room, where the beds are located. The sofa bed was extremely lumpy and in terrible condition...could not be slept on, even by my son who is not picky and had spent two nights that week very happily on a sofa bed in another hotel. The blanket (a Vellux-type blanket) which was given us for the sofa bed had holes in it, was obviously very old, and had a stiff, course texture. One of the glass doors which separate the two rooms of the suite could not be closed without moving one of the beds. The bathroom and kitchen area were clean, but not the carpet...there was debris under the beds and furniture. The AAA rate price we paid in advance was higher than the price they were advertising online while we were there. I questioned this and was told that the first price which pops up online is usually a lower, nonrefundable price, so that's why we were charged more. Looking at the website again now it doesn't look like that's the case...I think we overpaid. I brought up all these concerns to the manager and no effort was made to compensate us for the difficulties. Would definitely not return here.

  • Stayed: January 2013, traveled with family
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1  Thank upstatetraveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded January 28, 2013

We are very sorry you were not impressed with the hotel and that our services fell below your expectations. We've noted your review and will take the corrective actions to ensure our quality of service. Hopefully we can welcome you back for a chance to improve ourselves.

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Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Address: 3131 N Scottsdale Rd, Scottsdale, AZ 85251-7217
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Scottsdale
#11 Romantic Hotel in Scottsdale
#15 Business Hotel in Scottsdale
Price Range: $109 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Nestled deep in the Sonoran Desert, Scottsdale is a lovely oasis that offers the excitement and attractions of a busy metropolis, as well as the quiet and laid-back atmosphere of a Western town. The Holiday Inn Express® Hotel & Suites Scottsdale offers easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as an 875-sq-ft event room. The hotel's location in Scottsdale, Arizona places guests near such area businesses as Scottsdale Healthcare, General Dynamics, Boeing and Greenbaum Surgery Center. We suggest that you take the time to explore the nearby, beautiful Desert Botanical Garden. After spending the morning at the garden, head over to the Phoenix Zoo for a fun-filled afternoon. If you're in the mood to go shopping, you can check out Old Town Scottsdale or Fashion Square Mall. While visiting, be sure to check the schedules at Scottsdale Stadium and WestWorld to see what events are in town. Our complimentary, hot breakfast ensures that you start your day off the right way with a hearty meal. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility, and the Scottsdale, Arizona area is easily accessible with our free shuttle. We look forward to welcoming you to the all-suite Holiday Inn Express® Scottsdale hotel! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale

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