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“BEST HOLIDAY INN EXPRESS”

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Ranked #10 of 75 Hotels in Scottsdale
Certificate of Excellence
Ankeny
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“BEST HOLIDAY INN EXPRESS”
Reviewed January 12, 2013

This is by far the best Holiday Inn Express We have evey stayed. Each room has two rooms divided by French doors. Each room has two flat screen T. V. s Full breakfast each morning.
In the afternoon, they have a two hour happy hour with beer & wine, along with snacks. The staff are all very friendly. Will be back!!! Also, this is one of the cleanest hotels we have evey stayed in.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank AnkenyDavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, January 18, 2013
We are all genuinley touched by your awesome review. Thank you for deeming us "The Best" and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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837 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Alapaha, Georgia
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 12, 2013

In town for business and I was looking for a decent place. This fit the bill. It sees to be an older hotel but was clean. Our TV didn't work but we were too tired to complain. The shower had seen better days but it was clean. The complimentary hot breakfast was nice and the staff were very friendly.

  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank jgaskins43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, January 18, 2013
Thank you for taking the time to give us a review, we appreciate your feedback. Sorry to hear the tv was not working but thank you for notifying us so we can continue to improve our facility and rooms; on the other hand it is good to hear you had a nice stay and the staff was friendly. Please come visit us again.
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Surprise, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 4, 2013

I recently stayed at this hotel and was extremely impressed by the professionalism and overall friendliness of the staff. We live on the other side of the Phoenix area and like to stay at this hotel when we are on this side of town. Although this hotel has always been exceptional, the new renovation really looks nice. The free evening Happy Hour is also an excellent idea. If you are going to be in Scottsdale, stay here. Between the excellent location, great staff and spotless rooms, you won't find a better deal in Scottsdale.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, January 18, 2013
Thank you so much for your great review and recommendation. Even though you live in Arizona, we hope you will come visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Level Contributor
60 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 3, 2013

I prefer Holiday Inns as I am a Platinum Elite Member of their loyalty program and for the some basic standards that I can expect at all their hotels.I travelled to Arizona with my wife for the fisrts time and Scootsdale was our first and last stop. We stayed at this hotel for two nights and then one night later in the same week. As Platinum Elite member, the welcome package was nice but the room upgrade was not even mentioned. Upon enquiry, I was told that the room I had was an upgrade from a poolside suite to a poolside suite with patio which meant nothing in December weather. I also noticed that all poolside suites had patios or balconies. The bathrooms were so small that there was just enough room for one person to stand next to the shower and the toilet seat. Upon my return stay, I was not even greeted as a Platinum Elite member and again not given any upgrade. The room was not ready at the time of check in at 2.30 pm and when I protested, the girl at the front desk showed attitude and told me that rooms are gauranteed for 4 pm only even though she knew about my Platinum status by then. I did get the room by 2.50 pm and again it was the same as I booked with no upgrade. I was told that the better ones were all sold out. Now, I am not the one to suffer fools. I aksed her if I will get one if I paid more and she said no as those are sold out. I then told her that I have the website open and two such rooms are available online. She put me on hold and after a long pause, the Manager came on line and asked me what is it that was bothering me. To cut the long story short, I was upgraded to an accessible room though a regular one was still available online and the entire excercise left a bad taste in my mouth. In spite of its good location next to Old Town, Scottsdale, I shall never return to this property again. Now I am seriously worried about the Priority Club Rewards programme and the varying standards of its implementation and monitoring.

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank psahaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, January 17, 2013
Dear psahaye,

Thank you for being a Priority Club Rewards Platinum member and for leaving us a feedback. I am so pleased you liked the convenient location of our hotel. Please accept my sincerest apology for the service you encountered affected your stay negatively. I am also sorry for the issues you had with your room accommodations and the room upgrade fell below your expectations. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you for staying and we hope to serve you again should your travels bring you back to Scottsdale, AZ.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 2, 2013

If I didn't know the name, I wouldn't guess this is a Holiday Inn Express. The property is wonderful. It is clean and well-kept. The staff is friendly and helpful. The full, hot breakfast had something for everyone in my family, including my extremely picky eater daughter. The rooms are clean, comfortable, in great condition with all your needs anticipated. They even provided paper plates and plastic utensils for use in the room along with the microwave and fridge. Very family-friendly, but I wouldn't hesitate to recommend this to the business traveler. Convenient to Scottsdale attractions and close by to Phoenix-area attractions as well. I would definitely stay here again and recommend it to anyone. It was a real value.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank disneygal18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, January 4, 2013
Wow, thanks for the great review; we are very happy you had such a great stay with us and please always remember our name and come see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2012

We stayed over the Christmas Holidays and couldn't have had a nicer experience. The staff was wonderful and helpful for all kinds of concierge-type assistance. The breakfast was terrific and well seen to by staff to ensure it appeared as fresh and presented during the entire time it was open. Nice happy hour with wine, beer, soft drinks, and nacho kinds of eats. Room was very nice with the kind of layout that precluded feeling cramped like some hotels of this ilk. The grounds were quite nice with a great swimming pool. The hotel is located within easy access to all tourist areas of Scottsdale, as well as to downtown Phoenix via Camelback Rd. and Paradise Valley. We've made several getaway visits to the Phoenix area over the past few years and this hotel will be our choice in the future.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spazz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, January 4, 2013
Thank you for your wonderful review. We are very touched to be called the "Best HI Express" and we will continue to always try and be the best. Being away from home for the holiday's can sometimes be difficult but we're glad you still had a great experience with us.
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Show Low, Arizona
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 20, 2012

We stayed at this hotel for a couple of nights as a getaway. It was very comfortable and the staff were AWSOME! The beds were very very comfortable and the room was very clean. Any time I am in Scottsdale, I will stay at the Holiday Inn Express!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holly c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, January 4, 2013
It's great to hear you had an awesome time with us. Anytime you are in Scottsdale, please visit us as we would love to welcome you back to the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Property: Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Address: 3131 N Scottsdale Rd, Scottsdale, AZ 85251-7217
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Scottsdale
#11 Romantic Hotel in Scottsdale
#15 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Nestled deep in the Sonoran Desert, Scottsdale is a lovely oasis that offers the excitement and attractions of a busy metropolis, as well as the quiet and laid-back atmosphere of a Western town. The Holiday Inn Express® Hotel & Suites Scottsdale offers easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as an 875-sq-ft event room. The hotel's location in Scottsdale, Arizona places guests near such area businesses as Scottsdale Healthcare, General Dynamics, Boeing and Greenbaum Surgery Center. We suggest that you take the time to explore the nearby, beautiful Desert Botanical Garden. After spending the morning at the garden, head over to the Phoenix Zoo for a fun-filled afternoon. If you're in the mood to go shopping, you can check out Old Town Scottsdale or Fashion Square Mall. While visiting, be sure to check the schedules at Scottsdale Stadium and WestWorld to see what events are in town. Our complimentary, hot breakfast ensures that you start your day off the right way with a hearty meal. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility, and the Scottsdale, Arizona area is easily accessible with our free shuttle. We look forward to welcoming you to the all-suite Holiday Inn Express® Scottsdale hotel! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale

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