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“Never Fails To Deliver” 5 of 5 stars
Review of Holiday Inn Express Hotel and Suites Scottsdale - Old Town

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
2.5 of 5 Hotel   |   3131 North Scottsdale Road, Scottsdale, AZ 85251 (Downtown Scottsdale)   |  
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Ranked #9 of 79 Hotels in Scottsdale
Certificate of Excellence
Worcester, England
Level Contributor
106 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Never Fails To Deliver”
5 of 5 stars Reviewed December 1, 2012

Having stayed at many Holiday Inn properties over the years, this hotel is undoubtedly up there with the best. My wife and I stayed 4 nights, having previously stayed here 3 years ago - and I am pleased to say that their standards have not slipped at all in the interim. Our suite was large; quiet, comfortable and clean.

The hotel is ideally located for the Old Town; Scottsdale Stadium; Shops; Restaurants and the Fashion Mall. Ample free car parking; nice reception; internet access; free beer/wine during happy hour; free milk & cookies; unlimited coffee available 24hrs a day. Breakfast was typical HOE fare.

Staff were friendly and helpful. Overall an excellent hotel, and a very enjoyable stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Scorpian87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, December 4, 2012
It never ceases to amaze us when we get such kind words from our guests. Thank you so much for your review and we will always strive to deliver a great experience for our guests and to be the best. We look forward to having you stay with us in the future.
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719 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (173)
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English first
Los Angeles
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 1, 2012

Our family of 4 stayed for 4 nights over the Thanksgiving weekend while visiting family. Room was very comfortable. We liked the fact it was a suite with it's own area where the kids could sleep and watch tv. The staff was very accommodating and even send an apology note with a gift certificate to a local ice cream restaurant, because house keeping missed us one day. The breakfast was good every day with lots of choices. They have a happy hour in the evening with beer or wine and nachos and popcorn and then cookies and milk at night! Overall, was very happy.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Luvadeal55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, December 4, 2012
We are always happy to be able to be apart of families getting together, especially around the Holidays; so thank you for giving us that opportunity and making your stay a great one. We apologize for the inconvenience of the housekeeping but happy the front desk staff was able to rectify the situation for you. Thank you for your review and visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Big Sky, Montana
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 20, 2012 via mobile

Your basic HIE. The continental breakfast was great (as was the staff serving breakfast). The room are very quiet. Beds comfortable. Coffe pot, hair dryer, microwave, fridge. Easy access to Old Town Scottsdale and the highway. They served cookies at night along with a happy hour (free wine, beer, chips). Plenty of closet space and drawers. FANtastic shower. Separate sink area which is very handy when someone else is in the bathroom. The maid didnt leave us any shampoo ( so I has to go down and get some) and there was a curler on the floor under the sink but those are things qe got passwd. Workout room has everything you need. Pool is okay but it's in the center of the hotel so it's pretty shaded. Now the problem: the front desk staff. And not just one. They were ridiculously rude. There were cookies on the counter and my husband asked if they were free. The guy literally rolled his eyes and said sarcastically "yes". As if "duh". Earlier, I heard a woman ask for a napkin and he said "they are over there". She politely said "there aren't any over there". He said "yes there are". UGH! So she said again politely " there aren't any there." He then walked over to the area (not believing her) and said "oh" (when he saw they were out. No apology. Then, there was the blond. Oh lord, she couldn't be more rude. And the night clerk her checked us in, who "had no ability to look up my priority club number." Are you kidding me??? I'm telling you, I would probably stay again because the rooms are good, the price is right, and the location is great. But, be prepare for the staff. We routinely stay at HI's and we have NEVER encountered this.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank IMarriedBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, December 4, 2012
Thank you for your review of the hotel/staff as we appreciate and value your feedback. We truly apologize for the experience you had with the front desk staff but you can be assured that we took the information you have given to heart, and in order to help make the necessary improvements in our customer service. Hopefully we can serve you again in the future and provide an outstanding experience.
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Level Contributor
3 reviews
5 of 5 stars Reviewed November 17, 2012 via mobile

This was a great place to stay when visiting Scottsdale. Rooms were large and clean. There was also a courtesy bus to take you to the centre with shops and restaurants. A quick call to the driver and he/she would pick you up too! Great if you wanted a glass of wine or two! Would recommend this hotel.

  • Stayed June 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank algibex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, December 4, 2012
Your review was short and sweet; we loved it. It's feels good to know you can count on us and we look forward to having you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 4, 2012

I researched hotels in Phoenix for a couple of weeks and since this hotel had good reviews I thought we should stay there for our five day stay. The room was big and very comfy with a separate living area with a comfortable couch to watch television. The bed was also very comfortable which to us is very important. This hotel provides a shuttle from and to the airport and also shuttles you to a radius of three miles. Staff were very helpful and cheery all the time. There was also Happy Hour every day which included great snacks (some hot) along with beveridges and then later on in the evening fresh milk with chocolate cookies. The only down part perhaps may be the breakfast as we are fussy eaters but I guess the provisions were adequate. Location is just south of downtown Scottsdale but we walked alot along with using the shuttle bus and also the local bus just outside the hotel when we wanted to travel any distance as we didnt have a car at all. It also has a fabulous large outdoor pool.

I would highly recommend this hotel to anyone - it was more like a four star hotel.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ann V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, December 4, 2012
Thank you for taking the time to provide your feedback on the hotel and our staff. We are happy to learn you chose us after much research and that we were given your recommendation. We will continue to reach for that fourth star and hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
Level Contributor
87 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed November 2, 2012

Having previously visited this hotel approx 6yrs ago I stayed for 1 night in late October. I was totally impressed with it.
It had been repainted outside and all areas within the hotel were clean and reasonably well maintained. The reception was busy when we arrived but the girls were happy and helpful.
Got a 3rd floor room with a balcony overlooking the pool. The pool is very attractive.
Nice clean breakfast area serving the usual Holiday Inn fare.
I was impressed with the hotel and on my return to Scottsdale next year this will be my first choice.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lancs22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, December 4, 2012
We are truly grateful you came back to visit us after six years and ecstatic that the front desk staff was helpful to you. Thank you so much for your kind words about our property as we take much pride in keeping it well maintained for our guests. Please visit again and soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 29, 2012 via mobile

This hotel is one of the best hotels we have ever stayed in. We stayed for 7 nights in total in Sept/Oct. To be honest, we didn't want to leave. All the staff are lovely and so helpful. Nothing was too much trouble and they made us feel very welcome. Our room was EXCELLENT! Loved it. 2 huge beds, 2 TV's, a fridge and microwave. Small shop in hotel foyer area was very handy, ESP when ran out of beer and wine! Pool was excellent, with a joined hot tub. Loved happy 2 hrs at 5pm and all breakfasts good. We will plan to return to Scottsdale, maybe live there, who knows! We would definitely stay here again. Felt like home everyone was so nice. Can't fault anything, only the fact we had to come home! :-) you will not o wrong staying at this hotel.

Stayed September 2012, traveled with friends
Helpful?
Thank HollienSophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressGM, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, November 2, 2012
Scottsdale is a great area, so happy to hear that you loved it as much as we do! Thank you so much for choosing us to be your home away from home during your trip to our area, and look foward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Property: Holiday Inn Express Hotel and Suites Scottsdale - Old Town
Address: 3131 North Scottsdale Road, Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Scottsdale
#11 Romantic Hotel in Scottsdale
#15 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Nestled deep in the Sonoran Desert, Scottsdale is a lovely oasis that offers the excitement and attractions of a busy metropolis, as well as the quiet and laid-back atmosphere of a Western town. The Holiday Inn Express® Hotel & Suites Scottsdale offers easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as an 875-sq-ft event room. The hotel's location in Scottsdale, Arizona places guests near such area businesses as Scottsdale Healthcare, General Dynamics, Boeing and Greenbaum Surgery Center. We suggest that you take the time to explore the nearby, beautiful Desert Botanical Garden. After spending the morning at the garden, head over to the Phoenix Zoo for a fun-filled afternoon. If you're in the mood to go shopping, you can check out Old Town Scottsdale or Fashion Square Mall. While visiting, be sure to check the schedules at Scottsdale Stadium and WestWorld to see what events are in town. Our complimentary, hot breakfast ensures that you start your day off the right way with a hearty meal. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility, and the Scottsdale, Arizona area is easily accessible with our free shuttle. We look forward to welcoming you to the all-suite Holiday Inn Express® Scottsdale hotel! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale

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