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All reviewshappy hourmilk and cookiesmanagers receptionfree shuttlefrench doorshotel shuttlebalcony overlooking the poolfree breakfastfridge and microwavespring trainingpretzelsyogurtshuttle serviceceiling fantwo queen bedsmile radiusthird floor
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Reviewed February 27, 2012

This is an updated, clean, newer hotel. The room I booked was nice for work as it had a living area and a separate bedroom. It was a bit loud as it was overlooking the pool; even on the third floor you could hear the people in the pool but luckily they close it at night. The free shuttle is very nice - but do be aware it does NOT run before 6am so if you have an early flight you need to take a taxi. I had the hotel arrange one for me for an early morning departure; they did (though the cabbie got lost so have to wonder if he's very familiar with the area!) Nice breakfast, nice lobby, appropriate for meeting up with people or brief business encounters. "Shop" next to the front desk with food, beverages, miscellaneous sundries. Nice and convenient area of town. Everyone at the front desk was nice; decent service. Would stay there again. Two computers in lobby with printers for use of guests. Free wi-fi. In room fridge.

  • Stayed: February 2012, traveled on business
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Thank DAEsmae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2012

We've stayed at the Holiday Inn Express in Scottsdale AZ 4-6 times in the past 5 years. The hotel is conveniently located to major highways and attractions. More importantly, the upgrades have added an extra feel. Suites now have granite countertops, more contemporary furniture but carpeting needs updating. The lobby has a more comfortable appeal, extremely friendly and knowledgeable staff. The hotel shuttle is an added bonus as it will take you within a 3 mile radius of the hotel. Drivers are readily available for airport runs from early morning to 10pm. The hotel provides breakfast daily although can be boring with 5-7 day stay due to lack of variation, fresh popcorn is readily available throughout the day, fresh baked cookies at 7:30pm and happy hour with 2 types of beer and wine from 5-7pm. The pool is heated and clean and the exercise room is adequate.Two computers are readily available for guests and WiFi is availabe.Overall vast improvement and the staff remains always helpful, courteous and friendly. Management continues to make every effort to make guests comfortable. Hotel may consider in room safes and LED lighting, exhaust systems in the bathrooms. We will be back later this year for sure.

Room Tip: We usually stay in even number rooms 1st floor...136 or 138 clear view of the pool.Nice seating area immediately outside your room. Upper levels have balconies but one can hear footsteps overhead if on the ground level
  • Stayed: February 2012, traveled with family
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Thank veesreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLI820, Owner at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this reviewResponded February 27, 2012

Thank you for continuously choosing the Holiday Inn Express Hotel & Suites Old Town for your visits to Scottsdale, Arizona. We are very delighted to hear you enjoyed the newly installed upgrades and the service provided was extremely friendly and knowledgeable. We thank you greatly for your review, as you can see these reviews assist us in continually improving the look and feel of the hotel and the accommodation experience of all our current and future guests. We look forward to welcoming you back while on your next visit to the area. In the interim we happily remain at your service!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2012

We asked for a quite room and were fine with what we got. The complimentary shuttle within a 3 mile radius of the hotel was great. We skipped the continental breakfast and headed to US Eggs (about 0.2 miles from the hotel) and enjoyed some great food.

  • Stayed: February 2012, traveled as a couple
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Thank JoJung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2012

We stayed at the Holiday Inn for 1 week.We were picked up at the airport and taken back at no charge.The staff are all very young helpful people.Breakfast buffet was adequate nothing fancy.Rooms were clean and the area is great for walking to Old Town.
We will return.

Room Tip: Pool rooms cost a little more but they have a balcony.
  • Stayed: February 2012, traveled on business
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Thank sara c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2012

Just Spent 4 Nights at this location and can not say enough about how nice our stay was. Great staff ready and willing to assist you. Very clean. Great location close to everything. I stay at HIE alot and always get great service and VERY clean rooms and well kept properties.

  • Stayed: February 2012, traveled on business
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Thank Kert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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