Stayed here for three nights and had some problems. We decided to take a weekend trip to Arizona to take in the sites, wish we would have stayed elsewhere.
To be fair the Resort is very nice and clean and the golf course here is amazing but for us this is where it all stops. The issues we had we should not have happened for a resort in this class and the money we paid for it.
Here are the issues we had during our stay. Parking was terrible here unless you wanted to shell out $27 for Valet parking you were going to park out on the north 40. There was also one day where even after returing to our room to relax at 3:30pm it was not cleaned. After calling down to get someone to clean it we went across the street to eat and upon return it still had not been cleaned, this was unacceptable.
We were also refused entry by a rude employee to the pool area because we did not have wristbands. We were not giving wristbands upon check-in nor told anything about this. The rudeness spoiled any desire we had to even go down there and enjoy it and the way he talked to us in front of other guests who were standing there was not only embarrassing but ruined the entire stay for us. Even after showing the employee our room key card he stood there in front of us and demanded we go back to the front desk and get a wristbands before he would let us in. Again unacceptable and unprofessional.
We also had friends meet us at the Saloon bar one night where we ran up a nice tab but over half of those drinks were myself or wife having to go to the bar ourself to get them, terrible service. Ordered some appetizers also which were horrible and expensive.
Then as we were checking out early because we had wanted to spend the moring at the pool before our flight home my wife was waiting out front so I could bring the car around to pick up our bags and one of the workers told her she could not stand there so she started walking with the suitcases toward the parking lot where she was almost ran over by a speeding golf cart driven by their staff to shuttle guests, well some guests. We would not recommend this resort.
Pretty resort yes, bad service rude employees is a deal breaker for us.
- Official Description (provided by the hotel):
- This inspiring retreat, located in the heart of "new" Scottsdale, will fill you with a sense of old Arizona and delight you with a fresh, modern destination. From family vacations to business meetings, weddings or just a restful getaway, discover our premier Scottsdale resort. ... more less
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- Also Known As:
- Westin Kierland Hotel Scottsdale
- Westin Kierland Resort
- Westin Scottsdale
- Scottsdale Westin