This is our second trip to the Westin Kierland. We wanted a sun getaway and the Westin delivered again. This is THE place to go on a relaxing vacation, hang out by the pool, play golf/tennis and have nice meals. It is a good place for couples and for kids.
The resort is conveniently located in Scottsdale. Less than 30 mins from the airport by car. Directly across the street from TWO shopping areas: 1. Kierland Commons has all the restaurants and clothing shops that one could want: Zinc Bistro (try the Ricotta dumplings), The Greene House (great desserts), North Italian, Starbucks, PF Changs, Cheesecake Factory, Tommy Bahamas, Barnes & Noble, Cold Stone Ice Cream, Chloe's Corner (inexpensive breakfast and lunch), Etch Salon (much cheaper than the Westin)...and the list goes on. Even from the farthest room at the hotel, this mall is just a 5 min walk. If you end up buying too much stuff, just ask any of the shops to call the Kierland shuttle and they will come pick you up. 2. Safeway, Wallgreens, a Salon, sports bar, Market Bistro Restaurant, etc.
There is a third shopping center just beyond Kierland Commons that has a Chipotle Mexican and a Yogurt shop, among others. All three of these shopping areas are less than a 10 min walk.
The hotel/resort is beautifully maintained and well laid out. There are at least five places to eat at any given time. The menus overlap a little, but each place has its own uniqueness to it. At the pool, you can get some nice southwestern snacks and you have to try the Prickly Pair Margaritas! Try the Polenta Totts at the golf course restaurant, the Brittle Bush.
Don't miss the bag pipes every night at 5:30p in the back courtyard. Arrive early to get a seat in front of the fire (if you are here in the winter months).
The gym has plenty of equipment (I think there is a daily charge): running, bikes, stairs, elipticals, etc. Lots of TVs and plenty of water, towels, etc. Tennis courts look nice, although we didn't use them.
The Spa is really nice and you get access to the hot tub and locker facilities all day if you get a treatment.
If you are traveling without kids, you will want to check out the adult pool. It is salt water, usually not crowded and there is a nice large hot tub. There is good service around the pool all day for drinks and food.
If you are traveling with kids, you will probably end up at the kids pool all day every day. There is no shortage of things for the little ones to do: the lazy river tube ride, huge water slide, water fountains in the patio for little kids, a small "beach" with real sand, activities every few hours (e.g. game, kick ball) for the kids. There is a great fenced in jungle gym that is covered for little ones (under 5 or 6 years)
When we came four years ago, we didn't enjoy our meal at Deseo. This year, we tried Deseo again, at their special table 32 6:00p seating (shared table, fixed price meal). We had the Kobe Flank Steak and it was AWESOME! All for $29 plus drinks. It was well worth it. However, you might have to go down to the restaurant reception to make a reservation, we were unable to make a reservation via phone or the concierge.
There is a free guided walk around the resort in the mornings. Do this early on to get the lay of the land.
The golf course looks nice (although we didn't use it). Greens fees, including a cart, range from about $120 up to $200 depending on time of year and day.
Large LCD HDTV with HBO, some expanded basic channels and of course all the local stations. Not advertised anywhere on their website: they have a charging/docking station for Phones/MP3 players in every room connected to the large screen HDTV (see photo). It has connections for RCA video, Stereo 3.5mm, VGA and HDMI; it also has AC outlets on either side. Bring your cables/adapters so that you can watch movies/TV Shows from iTunes on your own computer. Otherwise, you will be paying up to $17 per movie On Demand.
CD player/Alarm clock by the bed. Cordless and corded phones (none in the bathroom). Starbucks coffee in the room.
The Heavenly Bed is always a crowd pleaser. The pillows are a bit mushy, but you can just ask for more.
They have a Hertz Car Rental on site. If you get a cab/shuttle from the airport, you can do without a car until you need one and just rent for the day (about $40/day).
If you are a Starwood member, you can use a combination of points and dollars for your room and almost anything else (e.g. Spa, dinner). If you don't have enough points, but still want to use them, contact the hotel directly, they can usually work something out.
Yes, as others have mentioned, they will nickle and dime you to death here. If you are trying to travel on a budget, I would recommend against this hotel...you will just end up frustrated. The rooms are expensive and they charge you for every little extra with no leeway. I would have rated it a five if not for this issue. We got double charged for internet access, charged $4.50 to have flower delivered 100 yards from the front desk. I think we even got charged to try to call their restaurant for reservations. Most old movies on demand start at $14 and many new releases are close to $20. They spilled something on me at Brittle Brush and didn't offer to comp my drink or discount anything.
This is a more "upper end" type of resort, so I guess they figure they can charge for all of this.
Stay away from rooms that are close to the lobby. This is a big hotel and there are always people milling about the lobby. Ask for a room on the third (or higher) floor facing the golf course (not the back courtyard) or for a room all the way at the end of the second floor facing the golf course. If you are a late sleeper, you might want to bring ear plugs: the doors slam hard and when guests start emerging from their rooms in the morning, this will definitely wake you up. Be careful of rooms on the ground floor: they have massive flood lights flanking every patio and if you are really sensitive to light at night, you will have a hard time blocking them out with the drapes.
The kids pool can be a bit chaotic. If you don't have kids, you might want to avoid it.
Only one espresso machine in the whole complex. Instead, take a walk over to Starbucks in the mall, they have good breakfast sandwiches also.
Phoenix airport did a huge remodel for their car rental center a few years ago and now it appears that they are screwing over travelers: expect to pay 40% or MORE in taxes on top of the car rental rate. We decided to just skip it and pay $100 round trip for AAA card & driver to and from the airport. If we needed a car, we could rent one at the hotel and pay <20% tax.
- Official Description (provided by the hotel):
- This inspiring retreat, located in the heart of "new" Scottsdale, will fill you with a sense of old Arizona and delight you with a fresh, modern destination. From family vacations to business meetings, weddings or just a restful getaway, discover our premier Scottsdale resort. ... more less
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- Also Known As:
- Westin Kierland Hotel Scottsdale
- Westin Kierland Resort
- Westin Scottsdale
- Scottsdale Westin