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“Great Desitination. Great Getaway.”

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The Westin Kierland Resort & Spa
Ranked #17 of 75 Hotels in Scottsdale
Certificate of Excellence
Seattle, WA
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great Desitination. Great Getaway.”
Reviewed February 15, 2010

This is our second trip to the Westin Kierland. We wanted a sun getaway and the Westin delivered again. This is THE place to go on a relaxing vacation, hang out by the pool, play golf/tennis and have nice meals. It is a good place for couples and for kids.

The Pros
The resort is conveniently located in Scottsdale. Less than 30 mins from the airport by car. Directly across the street from TWO shopping areas: 1. Kierland Commons has all the restaurants and clothing shops that one could want: Zinc Bistro (try the Ricotta dumplings), The Greene House (great desserts), North Italian, Starbucks, PF Changs, Cheesecake Factory, Tommy Bahamas, Barnes & Noble, Cold Stone Ice Cream, Chloe's Corner (inexpensive breakfast and lunch), Etch Salon (much cheaper than the Westin)...and the list goes on. Even from the farthest room at the hotel, this mall is just a 5 min walk. If you end up buying too much stuff, just ask any of the shops to call the Kierland shuttle and they will come pick you up. 2. Safeway, Wallgreens, a Salon, sports bar, Market Bistro Restaurant, etc.
There is a third shopping center just beyond Kierland Commons that has a Chipotle Mexican and a Yogurt shop, among others. All three of these shopping areas are less than a 10 min walk.

The hotel/resort is beautifully maintained and well laid out. There are at least five places to eat at any given time. The menus overlap a little, but each place has its own uniqueness to it. At the pool, you can get some nice southwestern snacks and you have to try the Prickly Pair Margaritas! Try the Polenta Totts at the golf course restaurant, the Brittle Bush.
Don't miss the bag pipes every night at 5:30p in the back courtyard. Arrive early to get a seat in front of the fire (if you are here in the winter months).
The gym has plenty of equipment (I think there is a daily charge): running, bikes, stairs, elipticals, etc. Lots of TVs and plenty of water, towels, etc. Tennis courts look nice, although we didn't use them.
The Spa is really nice and you get access to the hot tub and locker facilities all day if you get a treatment.

If you are traveling without kids, you will want to check out the adult pool. It is salt water, usually not crowded and there is a nice large hot tub. There is good service around the pool all day for drinks and food.

If you are traveling with kids, you will probably end up at the kids pool all day every day. There is no shortage of things for the little ones to do: the lazy river tube ride, huge water slide, water fountains in the patio for little kids, a small "beach" with real sand, activities every few hours (e.g. game, kick ball) for the kids. There is a great fenced in jungle gym that is covered for little ones (under 5 or 6 years)

When we came four years ago, we didn't enjoy our meal at Deseo. This year, we tried Deseo again, at their special table 32 6:00p seating (shared table, fixed price meal). We had the Kobe Flank Steak and it was AWESOME! All for $29 plus drinks. It was well worth it. However, you might have to go down to the restaurant reception to make a reservation, we were unable to make a reservation via phone or the concierge.

There is a free guided walk around the resort in the mornings. Do this early on to get the lay of the land.

The golf course looks nice (although we didn't use it). Greens fees, including a cart, range from about $120 up to $200 depending on time of year and day.

Large LCD HDTV with HBO, some expanded basic channels and of course all the local stations. Not advertised anywhere on their website: they have a charging/docking station for Phones/MP3 players in every room connected to the large screen HDTV (see photo). It has connections for RCA video, Stereo 3.5mm, VGA and HDMI; it also has AC outlets on either side. Bring your cables/adapters so that you can watch movies/TV Shows from iTunes on your own computer. Otherwise, you will be paying up to $17 per movie On Demand.

CD player/Alarm clock by the bed. Cordless and corded phones (none in the bathroom). Starbucks coffee in the room.
The Heavenly Bed is always a crowd pleaser. The pillows are a bit mushy, but you can just ask for more.

They have a Hertz Car Rental on site. If you get a cab/shuttle from the airport, you can do without a car until you need one and just rent for the day (about $40/day).

If you are a Starwood member, you can use a combination of points and dollars for your room and almost anything else (e.g. Spa, dinner). If you don't have enough points, but still want to use them, contact the hotel directly, they can usually work something out.

The Cons
Yes, as others have mentioned, they will nickle and dime you to death here. If you are trying to travel on a budget, I would recommend against this hotel...you will just end up frustrated. The rooms are expensive and they charge you for every little extra with no leeway. I would have rated it a five if not for this issue. We got double charged for internet access, charged $4.50 to have flower delivered 100 yards from the front desk. I think we even got charged to try to call their restaurant for reservations. Most old movies on demand start at $14 and many new releases are close to $20. They spilled something on me at Brittle Brush and didn't offer to comp my drink or discount anything.
This is a more "upper end" type of resort, so I guess they figure they can charge for all of this.

Stay away from rooms that are close to the lobby. This is a big hotel and there are always people milling about the lobby. Ask for a room on the third (or higher) floor facing the golf course (not the back courtyard) or for a room all the way at the end of the second floor facing the golf course. If you are a late sleeper, you might want to bring ear plugs: the doors slam hard and when guests start emerging from their rooms in the morning, this will definitely wake you up. Be careful of rooms on the ground floor: they have massive flood lights flanking every patio and if you are really sensitive to light at night, you will have a hard time blocking them out with the drapes.

The kids pool can be a bit chaotic. If you don't have kids, you might want to avoid it.

Only one espresso machine in the whole complex. Instead, take a walk over to Starbucks in the mall, they have good breakfast sandwiches also.

Phoenix airport did a huge remodel for their car rental center a few years ago and now it appears that they are screwing over travelers: expect to pay 40% or MORE in taxes on top of the car rental rate. We decided to just skip it and pay $100 round trip for AAA card & driver to and from the airport. If we needed a car, we could rent one at the hotel and pay <20% tax.

  • Stayed February 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
4 Thank SteveTTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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strongsville, ohio
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 11, 2010

This place is a top notch hotel and resort, but I was very annoyed at the significant "nominal" extra charge for internet service, and you could not bring any "outside" food or beverage into the pool area. Even the "business center charged for internet service of any duration. It would seem that for the amount they charge for a room, they shouldn't be trying to gouge the guests for the extra dollars, or to only buy from their authorized food and beverage services while in the pool area. Hotels of less "elegance" don't pull that We did manage to get a refrigerator put in the room, but they are not always available. Such things as a microwave and refrigerator should be standard for a place like this.
However, the facilites and service were otherwise excellent

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rwigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakima
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2010

We stayed at the Westin Kierland Resort and Spa in mid November 2009. We arrived around 10:00pm and were promptly checked in. We purchased our room through the Westin website and paid a low rate. Considering the low rack rate we paid, I wasn't really expecting a view, but was hoping to NOT overlook a garbage dumpster. The gal that checked us in wanted to make sure we weren't located by a noisy ice maker (without us asking!) and she gave us our key card. Since it was dark and our first trip to Arizona, we had no idea what type of landscape or view was out our balcony. Imagine our surprse when we through open the curtains the next morning, it was a beautiful full on view of the immaculate golf course and Arizona foothills in the background! It looked like a postcard!
We attended the Good Guys Southwest Nationals car show at Westworld. The Kierland location was very convenient for this. Also next door is a beautifully lit (at night) outdoor upscale shopping and dining center.
It was also nice that there were no parking or resort charges. Many of the other hotels I narrowed our choices down to did, and this partially nudged our choice to the Westin.
We were only there a three nights and didn't get a chance to use the beautiful pool. We can't wait to take our kids with us next time so they can use the lazy river and water slide. There was also a beach-y type pool, very nice for kids. For those who want a more quiet swim environment, there was a gated adult pool, complete with private cabanas.
The Phoenix area looks like it has so much to offer and we can't wait to go back for a longer vacation to discover it all!

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank b300z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 29, 2009

I just returned from 3 days at the Kierland Resort & Spa. This is my second time staying at this hotel. I love Scottsdale and I especially love this hotel. I would definitely stay here again.

The staff is extremely helpful and does their utmost to make your stay enjoyable plus they are very knowledgeable about things to do in the area. The hotel is clean and the grounds are impeccable. The rooms are spacious and comfortable…especially the Heavenly bed. We were there the week before Christmas and it was pretty empty. We really enjoyed listening to the playing of the bagpipes at dusk each evening. It was very calming and peaceful.

I had the breakfast buffet one day and ordered off the menu the next. It was delicious both days but I expected my eggs to come with toast or potatoes. Everything had to be ordered separately as it is a la carte. I also ate lunch at the restaurant on the golf course which was delicious. We ate outside which was very pleasant and peaceful. We got to watch the golfers practice before beginning their game.

I highly recommend this hotel for anyone visiting Scottsdale. It is located right across the street from an upscale shopping mall and there are several terrific restaurants located there. In addition, it is not far from downtown Scottsdale or to shopping, dining and attractions within the area.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smooshie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phoenix
Level Contributor
138 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed December 20, 2009

We enjoyed the friendly staff and services once we arrived at this hotel. Everyone was helpful and made sure our stay was perfect. This trip was a short retreat for us before our families arrived for the holidays.
The rooms were a bit small but great for what we needed during our stay.The decor of the hotel and in our room was nice and soothing . Having a choice of a shower /bath was a great plus to either soak and then shower after a long day of shopping was a nice feature we do not see at many hotels and the beds were comfy albiet with a tad too much sheets and comforters for this area.
The hotel grounds are lovely and we also dined at the Nellie Cashmen's for breakfast instead of heading over to the shops across. (Hotel guests can get a discount at some shops and restaurants across the street if you show your room key)
We were very surprised at the quality of the food and their selections at Nellie's. The meal had cost less than expected and they did everything to bring the quality up to a fine dining expierience. We were happy that we decided to dine in at the hotel and not leave so we may enjoy the grounds further. They have a great bar in the lobby too.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skelly3055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
Level Contributor
78 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed December 17, 2009

I read a lot of the reviews on TA. They are pretty accurate. The big knock on the place is in the winter they keep the pools so cold they are not usable. I'm sure it is a cost cutting maneuver. It's a real bummer.

Stayed November 2009, traveled on business
Helpful?
Thank trvldoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton of Zurich, Switzerland
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 6, 2009

This resort is beautiful, staff are first class, nice location as well. However the hotel room is disappointing-relative small with outdated decor. I particularly don't like the bed as you can see in some travellers' photos, they are not as comfortable. I feel like the room need an upgrade to stay up to five star standard.
The temperature of the outdoor heated pool is too low for end November weather, so we ended up staying in the jacuzzi.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YI_IVY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Kierland Resort & Spa

Property: The Westin Kierland Resort & Spa
Address: 6902 East Greenway Parkway, Scottsdale, AZ 85254-8123
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Paradise Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Scottsdale
#9 Top resorts Hotel in Scottsdale
#9 Spa Hotel in Scottsdale
#9 Business Hotel in Scottsdale
#19 Family Hotel in Scottsdale
#20 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Kierland Resort & Spa 4*
Number of rooms: 732
Official Description (provided by the hotel):
This inspiring retreat, located in the heart of "new" Scottsdale, will fill you with a sense of old Arizona and delight you with a fresh, modern destination. From family vacations to business meetings, weddings or just a restful getaway, discover our premier Scottsdale resort. ... more   less 
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Also Known As:
Westin Kierland Hotel Scottsdale
Westin Kierland Resort
Westin Scottsdale
Scottsdale Westin

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