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Reviewed August 18, 2017

We selected this resort in part because of their location near a number of eating and drinking establishments. Another reason for selecting Saguaro was their advertised Winedown Wednesday's, complimentary drinks and appetizers for one hour. When we went to the restaurant, we were informed that they do not hold this event during the summer. So, we said, fine, we'll stay for Happy Hour. The bartender said she had to check, returned and told us no, they don't have Happy Hour. The list of amenities in the room and on their website indicate they have both these amenities and do not specify they are seasonal or discontinued. When we returned to our room after enjoying Happy Hour and dinner elsewhere we found two coupons for one glass of wine each as a consolation. We did not use them as we had already made plans to go elsewhere on the second evening of our stay. Before we left we asked to speak to a manager. She explained that Winedown Wednesday is only held during the winter and Happy Hour had been discontinued. We pointed out that their advertising is outdated and misleading. She apologized and said she thought the two drink coupons should have been a satisfactory resolution.

The best part of this hotel is it's walking proximity to Hula, Tommy V's Urban Kitchen, Vine and Hops Wine Bar, and many more if you're willing to walk a little further.

All the staff we encountered at Saguaro were professional and courteous. The rooms are old, but updated. We will try another resort for our next staycation. And confirm the advertised amenities are included during the summer season.

  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Yvonne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, Front Office Manager at The Saguaro Scottsdale, responded to this reviewResponded August 20, 2017

I am so sorry to hear that you did not have a better experience while staying with us. We work hard to ensure that every guests has a relaxing and stress free stay at The Saguaro. I would love to further discuss the issues you encountered. You can reach out to me at aperez@thesaguaro.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017

From the moment we arrived at the Saguaro, to the moment we departed, the Saguaro staff treated us as though we were special guests. I can't tell you how many times I was greeted by name during our three-night stay. I always say that it's all about the details, and Saguaro is on the right track in so many ways. Sure, there is continued reno going on, but it didn't impact us in any way. So many positives about this place and our entire stay. The room by the pool was awesome, the in room service right on, and the weekend pool party is the bomb! Great people, great place, can't wait to return!

Room Tip: The first floor gives great access to the pool area. Go for it!
  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, Front Office Manager at The Saguaro Scottsdale, responded to this reviewResponded August 20, 2017


Thank you for taking the time to post your review.
We are thrilled to hear that you enjoyed your stay at the Saguaro, and greatly appreciate the feedback!
We hope to welcome you back on your next visit to Scottsdale.

Sincerely,
Adrian P

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2017

I recently stayed at this hotel and was not impressed. The room was renovated but very cheaply. Things were falling apart and seemed only half way done. On top of that I got stuck in the elevator!! It was hot outside and therefore pretty warm in the elevator. After about 5-10 minutes it randomly started working again and when I mentioned it to staff they commented on the fact that it is always breaking down. Why would they allow guests to use the elevator if that is the case?! Seems dangerous. Definitely would never stay here again. There are plenty of other really nice places to stay in downtown Scottsdale.

  • Stayed: August 2017, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Jacko9569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, Front Office Manager at The Saguaro Scottsdale, responded to this reviewResponded August 20, 2017

I am so sorry to hear that you did not have a better experience while staying with us. We work hard to ensure that every guests has a relaxing and stress free stay at The Saguaro. I would love to further discuss the issues you encountered. You can reach out to me at aperez@thesaguaro.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2017

This was a great venue for our 25 year high school reunion. The ballroom was nice, the patio area was great and the staff were all friendly and helpful. I would happily recommend this hotel for a family getaway or a group event.

  • Stayed: July 2017, traveled with friends
    • Value
    • Rooms
    • Service
Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, Front Office Manager at The Saguaro Scottsdale, responded to this reviewResponded August 3, 2017


Thank you for taking some time to review your recent stay with us . I am glad had a great time at the reunion, it was a fun event, our staff had a blast hosting!

We hope to welcome you back soon!

Sincerely,
Adrian P

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Reviewed July 31, 2017 via mobile

We hosted a high school reunion at The Saguaro and it was perfect! The Agave Ballroom had a nightclub feel which is exactly what we were looking for and the staff was fantastic to work with! We stayed at the Resort for three nights- the beds were comfy, the room was very quiet (huge slab walls between the rooms) and the decor has an updated, fun retro feel! Our room had a lovely private patio with trees and beautiful plants that extended the feel of this already large room! We were able to walk to dinners and breakfasts and there is simply no other hotel or resort that has a better location to enjoy the fun of Old Town!

Stayed: July 2017, traveled with friends
Thank carriecreations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, Front Office Manager at The Saguaro Scottsdale, responded to this reviewResponded August 3, 2017


Thank you for taking the time to post your review.
We are thrilled to hear that you enjoyed your stay and reunion at the Saguaro, and greatly appreciate the feedback!
We hope to welcome you back on your next Staycation.

Sincerely,
Adrian P

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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