i want to start by saying we actually generally enjoyed our stay & it's a wonderful hotel in many ways.
it is visually exciting. every view is fun. it is nicelyl designed & the staff is very sweet.
the management obviously does a great job at stressing customer service.
they are very considerate but know where to draw the line.
however there are a few things i would love to see improved. there were several loud parties that woke us a few nights. these were not only loud talk in the hallways & slamming doors but an out & out loud party with the doors to the balcony opened. after a while i finally called the front desk & they were on it as quickly as they could be & it was quiet again. this happened several nights & i didn't call until the last few nights of our stay. it should be known we paid the up-charge for the inner pool facing room + specifically requested a quiet room at booking & check-in. the other problem, altho this facility is suppose to be non-smoking, people lit up at the pool, hot tub, in the hot tub, on the balconies & in the room below us. it literally drove us out of the room. this isn't necessarily the hotel's fault but perhaps some signage would help? i mentioned it to the front desk when checking out & they did make a small compensation however i am allergic to smoke & this sort of thing really impacts my stay. we also have a young child.
there are minor maintenance details that could be attended but it's such a cute space this was not too important to me.
back to the positive, the saguaro is very kid friendly, safe & dog friendly without being problematic. the beds are comfortable. there are a number of fun little details in the room such as vintage postcards & western novels.
the power went out in all of scottsdale the last day we were there & the hotel handled it well. of course, saguaro had no control over this & the manager himself helped my husband load our bags.
i want to express again our gratitude for the kindness of the staff.
- Official Description (provided by the hotel):
- Scottsdale is the place to go for art, shopping and nightlife in the Valley of the Sun. Now there's a hotel creating even more desire around the desert experience. The Saguaro has arrived, bringing with it a new look to where Old Town, the Arts district and Civic Center Mall meet. Bright, lush and vibrant, it's a fresh face amid Scottsdale's buzzing downtown scene. Guestrooms & Suites: The Saguaro experience begins, fittingly enough, outside amid the arid weather and brilliant sunlight of the Sonoran Desert. Each room exterior is accented by the color of a native desert flower, creating a visual spectrum throughout the resort grounds. Inside, your room's primary color is joined by contemporary and natural furnishings in wood and leather, including hand-crafted pieces imported from Mexico. Services & Amenities: A stay here is about relaxation, nature and yes, our two famous pools. Both are easy walks from every room, heated and ringed by cabanas. The Saguaro Spa welcomes you to de-stress even further. When it's time to recharge, the comprehensive fitness center will get you looking your best for around the poolside bar. Guestroom Amenities• All rooms renovated October 2016• Flat screen, wall mounted 42" HDTVs• Authentic, traditional Mexican furniture • Views of Old Town and Civic Center park (select rooms)• Outdoor patios or step out balconies • Soaking tubs and separate shower (suites)• Work desks• Wireless Internet• Stereo with iPod docking station• On-demand movies and music. Meetings: It's the weather. The golf courses: The deals closed over cocktails by the pool. Whatever the reason, Scottsdale is a top choice for corporate gatherings. The Saguaro provides over 15,000 square feet of flexible indoor and outdoor meeting and event space, with wraparound patios, fireplaces, and a fire pit. We're ready to make your event a strategic success. Scottsdale's business climate is dynamic. Companies headquartered in Scottsdale include APL, Dial, Fender, Go Daddy, Kahala Corp, Kona Grill, Medicis, P.F. Chang's, Rural Metro, iCrossing and Taser, to name a few. ... more less
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