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“Excellent family property”

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Sheraton Desert Oasis
Ranked #8 of 75 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersBronze level
Calgary, Canada
Level Contributor
113 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Excellent family property”
Reviewed August 9, 2013

We have stayed at this property as a family a few times now and have never been dissapointed. This time, half of the property was clsoed as they are renovating. No restaurant on site. All suites with full kitchens and washer / dryer combo. The property is a little dated hence the renovations. I am sure the next time we are back, the renovations will be complete. Love this place.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank hulstonfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, August 13, 2013
Dear Hulston5,

Thanks very much for your nice feedback. It's always great to hear from a return customer! We are glad you and your family continue to have good times at our property, and you are right, once the renovations are complete, it will get even better.

Thank you for your loyalty!

See you again soon!

Warm regards,

The Sheraton Desert Oasis
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928 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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English first
Chicago, Illinois
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2013

My wife and I stayed at the Desert Oasis for a week in mid-April and loved our time there. I spent much of the week at work, while my wife stayed around the hotel for the majority of the time. The staff at the property was very pleasant and helpful and the facilities were quite nice.

The highlight of the property for us (and I'm sure for many other people) was the pool areas which was topped off by an accompanying waterfall. We spent much of our time lying around the pool and enjoying some of the hotel events to include wine and beer tasting pool-side.

This property is part hotel and part time share, which we actually enjoyed. The crowd here is very relaxed and family friendly. We didn't have our children with us, but talked immediately about bringing them with on a return trip to the Scottsdale area. The rooms themselves are nothing to right home about, but they are nice sized suites that were pretty clean and up to date. They were certainly nothing to complain about either. Overall, if you’re looking for a well-priced get away close to restaurants and shopping this is a great place!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, August 13, 2013
Dear Michael C.,

Thank you for taking the time to leave some feedback on your recent stay with us. We were happy to hear that you and your wife enjoyed your time at our property! We especially appreciated the kind comments about our staff as we strive daily to make our guests feel valued and well cared for.

We hope to see you again sometime soon - maybe with your kiddos that time :)

Warm regards,

The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 18, 2013

My husband and I stayed here for three nights. It is nicely decorated. We have the king size bed and a jacuzzi in the bedroom. The bed is very comportable. There is a kitchen and a living room and a dining area.It has a fireplace in the bedroom and the living room. We didn't use the Kitchen because it is close to a lot of restaurant. Outside our room is the swimming pool. It also comes with a washer and dryer. It is conviniently located to shopping and restaurant and it is also close to 101 freeway. I will stay here again.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Rooms
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Helpful?
4 Thank Wilmagl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, July 22, 2013
Dear Wilmagl,

Thank you for your kind comments in regards to your recent stay at our property. We were happy to hear that you enjoyed your time here!
We look forward to welcoming you again soon!

Warm regards,

The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, Arizona
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 30, 2013

I stayed at this resort for 2 nights in late May. The grounds are nice and the rooms are nicely decorated. I loved having a kitchen so I could bring and prepare my own snacks. It feels spacious with the little living room and a separate bedroom. I didn't check out the pool or the facilities. I felt very safe staying there alone. The location can't be beat. My business was in Scottsdale and this resort is conveniently located right of the 101 at Greenway. If you turn right out of the resort and go about 1 mile in any direction you will hit lots of restaurants and shopping. It is also located right next to TPC golf course. When I am in business in Scottsdale again, I would definitely chose this resort.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SAS-Arizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, July 16, 2013
Dear SAS-Arizona,

Thank you for taking the time to leave some feedback on your recent stay with us. We were very glad to hear that you enjoyed your time at our resort, and we certainly hope to welcome you back some time soon!

Warm regards,

The Sheraton Desert Oasis
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kansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 23, 2013

This is our second trip to the Desert Oasis, was looking forward to spending quality time with husband. Listen up, After booking vacation through Priceline, we discovered quickly they did not give us a direct flight into Phoenix, instead to Tucson and then driving 2 hours to the resort, not happy about that. we immediately called Priceline and they did nothing to correct this! So, we did not get to the hotel until after midnight. The flight home is requiring us to drive back to Tucson to fly back to Kansas City, cutting into time that could have been spent enjoying our destination! A vacation is about relaxing, not going out of our way to get there. After a couple of days, we noticed no housekeeping, we found out from front desk our vacation plan does not allow that. At every other resort we have stayed, we had housekeeping! The hotel is nice, although door entry cards do not work all the time. The shower is awkward getting in and out of, very dated design. Like stepping into a capsule for blast off. Disappointed as we think about our time being cut short, and customer service with Priceline, there is no negotiating or help with their services!! They have terrible customer service.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank timeforabreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, June 25, 2013
Dear timeforabreak,

Thank you for taking the time to leave some feedback on your recent visit with us.
First, let me say that I am really sorry you had such a difficult time dealing with Priceline. That was certainly not a good start - or end -to your vacation. I can completely empathize! As far as our property is concerned, you are certainly correct about the units being somewhat dated, and your "capsule for blast off" comment concerning the shower made me chuckle as I can't deny its accuracy. I'm excited to tell you that all of our guest rooms are currently undergoing a complete renovation which, amongst many other improvements, will remedy the concerns you had mentioned.
We sure hope you will visit us again some time in the future to experience those changes first hand and get your well deserved rest and relaxation.
Warmest regards,

The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 23, 2013

NIce property with great pool area. Rooms are spacious and nice with full kitchen. Not much to eat on the property at night though so make sure to have dinner out. Not far from everything in Scottsdale.

  • Stayed August 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank JMachold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, June 25, 2013
Dear JMachold,

Thank you for leaving some feedback on your recent stay with us. We are glad that you enjoyed your stay here despite our more limited food options! But you are right, there are tons of good restaurants closeby and we trust you got to sample some of them!

We hope to see you again sometime soon!

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
1,195 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 778 helpful votes
Reviewed June 21, 2013

+ Great pressure in shower
+full size refrigerator and full kitchen
+washer/dryer in suite
-pools over crowded, loud
-bed is VERYfirm (aka hard), sheets stiff and starchy, not Sheraton standard of sweet sleeper bed.
-platinum benefits are lacking here (no club room, breakfast is not offered as it would be at facilities with no club room, only a small bottle of Fiji water and a small cheap bar of chocolate with a sign "Welcome home platinum guest". We did get an upgrade to room size.

Room Tip: noise from people enjoying the pool is strong is some rooms
See more room tips
Stayed June 2013, traveled as a couple
Helpful?
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, June 24, 2013
Dear Pat B.,

Thank you for taking the time to leave some feedback on your recent stay with us. We are glad you enjoyed some of the features in your villa, but we certainly regret that we didn't meet your expectations in other areas. Due to the fact that we are mainly a timeshare property, we unfortunately do not offer the full amenities that you are accustomed to with other Sheratons hotels.
All of our guest rooms are currently undergoing a complete renovation however, which should alleviate your concerns in regards to the bedding and the bed itself.
We hope to welcome you again sometime in the future to see all the exciting improvements this remodel will hold.
Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Desert Oasis

Property: Sheraton Desert Oasis
Address: 17700 N Hayden Rd, Scottsdale, AZ 85255-5822
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Scottsdale
#10 Romantic Hotel in Scottsdale
#11 Green Hotel in Scottsdale
#17 Family Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Desert Oasis 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The distinct beauty of the Sonoran Desert paints a picturesque backdrop for this family-friendly resort. Just moments from the area’s finest shopping, dining, entertainment and recreation, here is the perfect vantage point to make the most of your Scottsdale getaway. And when it’s time to relax, take comfort in the amenities right outside your villa door. Sheraton Desert Oasis has two types of villas, as detailed below. One-Bedroom Villa (approx. 500 square feet): Take in tranquil courtyard or resort views from a One-Bedroom Villa’s private balcony or patio, which is furnished with a table and chairs. Inside, gather on the living area’s sofa bed while watching the flat screen TV with a DVD player or listening to the Bose® Wave® stereo. Wireless High Speed Internet Access is complimentary. Nearby, a kitchenette is well equipped with a convection microwave, a refrigerator, a dishwasher, countertop appliances, and dinnerware. A dining table seats four. A washer and dryer are provided for your convenience. The separate bedroom features a king-size Sheraton Signature Sleep Experience for a good night’s sleep, as well as a second flat screen TV. Prepare for the day ahead in the bathroom, which includes a combination bathtub/shower and Shine for Sheraton™ bath amenities. One-Bedroom Premium Villa (approx. 790 square feet): Each One-Bedroom Premium Villa boasts a private balcony or patio, accessible from the living area and the bedroom. Kick back on the outdoor furniture while admiring courtyard or resort views. Inside, gather on the sofa bed as the gas fireplace warms the living room. An entertainment center comprises a flat screen TV, a DVD player, and a Bose® Wave® stereo. Wireless High Speed Internet Access is complimentary. Nearby, a kitchen is fully equipped with a range, an oven, a microwave, a full-size refrigerator, a dishwasher, countertop appliances, and dinnerware. Host a gathering of up to four people at the dining table, which is separated from the kitchen by a breakfast bar with seating for two. A washer and dryer are also provided for your convenience. In the separate bedroom, light up the fireplace, relax in the whirlpool tub, and watch a movie on the second flat screen TV. A king-size Sheraton Signature Sleep Experience promises a good night’s sleep. Prepare for the day ahead in the bathroom, which includes a walk-in shower and Shine for Sheraton™ bath amenities. ... more   less 
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Also Known As:
Sheraton Desert Oasis Hotel Scottsdale
Sheraton Hotel Scottsdale
Sheraton Resort Scottsdale
Sheraton Scottsdale
Scottsdale Sheraton
Desert Oasis Scottsdale

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