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“A pleasant place for a desert vacation”

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Sheraton Desert Oasis
Ranked #8 of 75 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersBronze level
Bellevue, Washington
Level Contributor
707 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
“A pleasant place for a desert vacation”
Reviewed April 27, 2013 via mobile

We enjoyed a week at this resort and found the service friendly and professional. The front desk people are very pleasant and helpful as is the woman on the gift shop. The drawback here is that there not a close restaurant to this facility, only a small, casual pool bar. People who did not rent a car were out of luck. If you enjoy cooking during your vacation, this is a good choice as most rooms have a nice kitchen. Some rooms even have a washer and dryer. The pool is very nice and was enjoyed by children and adults. Renovations which began this month will update this facility. The gardens are beautiful and well maintained . Take the garden tour to learn about desert gardens.
.

Stayed April 2013, traveled as a couple
Helpful?
Thank larrchar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, April 30, 2013
Dear larrchar,

Thank you for your comments. I will be sure to pass along the compliments you mentioned about our associates' service.

Indeed, any local restauarants are at least about one or two miles away, so it can make it difficult for those without a car. We do offer a weekly shuttle though to a local grocery store and marketplace that has a great selection of restaurants for those who don't have a car. Additionally, a cab ride to the dozens of local venues nearby is quite reasonable. But like you said, having a car definitely makes things more convenient.

And we are very excited about the renovations you mentioned. They began just a couple of weeks ago! We have minimized the impact they are having upon guests, and the resort generally feels the same with this going on.

Thank you again for your comments. We hope to see you again in the near future!

Warmly,

The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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909 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (234)
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English first
Evansville, Wyoming
Level Contributor
161 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed April 23, 2013 via mobile

Great staff. Professional and friendly. Great pool area. Real nice quite villas and not a hotel feel. Real home ish feeling and all villas are easy access. 2- flat screen TV s , open patio. Very relaxing. Bose radio with great sound. The grounds are very well kept scenic . I come back a couple times a year. And love it.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imc410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, April 25, 2013
Dear IMC410,

Thank you so much for taking the time to leave your feedback on your recent stay with us. We were thrilled to hear that our property is able to provide a relaxing getaway for you every year!

Looking forward to seeing you again soon!

Warm regards,

The Sheraton Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
474 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed April 17, 2013

We were totally happy with our stay here as part of our time share. They really offered a lot compared to some of the ones we've stayed at...concierge greeting with info on activities, dining, maps, etc. They have a nice lobby with a little gift shop and offer all kinds of daily activities (unfortunately we didn't get to partake because we were always out & about).

Our villa was one of the renovated ones...nicely furnished, comfortable, had everything we needed...extra large shower, fully stocked granite kitchen, large vanity area with double sinks, and plenty of closet space. My two friends were in the villa next door and commented on how perfect the set up was for friends. Each villa has a balcony/patio also. We loved the setting. The landscaping was nice with cactus, trees, and streams dotted throughout...it made for a peaceful setting and you didn't feel like you were in a crowded resort.

The pool area was large and nice...big waterfall which was nice to drowned out the noise of all the kids. There is also a pool grill with food and drinks...lots more than just hotdogs and hamburgers. Don't know why some of the reviews said they couldn't bring food into the pool area. We didn't come in with a huge rolling cooler and grocery bags, but I brought snacks in my beach bag and it didn't seem to be a problem. If it's a busy time, get to the pool early. Even though there is a sign saying no saving chairs, people still do...kinda reminded me of the pools in Vegas. We got there around 11:30 the first day and pickings were slim.

Staff all over the resort were very friendly and helpful. Be aware that this resort is in North Scottsdale and about a 20-25 minute drive to downtown/Old Town. There are plenty of plazas in the area for shopping/dining and the Kierland Commons (my favorite) is just down the road...tranquil outdoor mall with nice shops.

We were so content here. We'd definitely stay again. Great value for our needs!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hotelsnobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, April 18, 2013
Dear Hotelsnobb,
Thank you for your glowing review in regards to your recent stay with us! We love hearing that we were able to fulfill our “mission” in creating a great experience for each and every single one of our guests! We are especially proud to hear that your interactions with our staff made you feel welcome and appreciated!
It is true, Old Town Scottsdale is not directly around the corner, but we absolutely agree with you when you say that North Scottsdale offers a wide array of its own great venues, and we are glad that you were able to take advantage of that.
We sure hope to have you stay with us again in the future!
Warm regards,
The Sheraton Desert Oasis
P.S. Love your TripAdvisor name!
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Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 15, 2013

This place is older and they are starting a renovation but the bones of the place a good.. Rooms have everything you need, good space, good size balcony and it's not too big of a resort. The washer/dryer in the room isn't the best, especially the dryer.

The location is excellent as we were able to go a NHL,NBA,and MLB game all which are 30 minutes or less away. Every restuarant, store, etc. that you could possibly want is within a short drive - from upscale to low end.

The Pool is big and clean and fairly warm. Hot tub is very large. However, the biggest issue is that they do not allow you to bring any food or drinks ( except bottled water) to the pool as they want you to buy from their grill. If you're a timeshare , you need to allow this as I have not been to any in the US where this was not allowed. They actually walk around and check to see what you have! People who want the resort food and drink service will order it no matter what. I like to order it as well but when you are there for 7 days with kids, it just doesn't work from a $ perspective nor do we want to eat fried food everyday. Not to mention, if you leave your stuff unattended for 20 minutes, they clear your chairs so going to your room for lunch, isn't exactly an option unless you do it in shifts.

The renovation should do wonders for this place, especially if they are updating the rooms. Hopefully, they will redo the pool and hot tub since the plaster is old and rough.

The staff was very friendly and helpful as well. Would stay there again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aly c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flagstaff, Arizona
Level Contributor
118 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 14, 2013

This is a nice Sheraton with suites. We had a one bedroom with a well equipped kitchen and balcony. The pool is great; the waterfalls really help cut noise, the water temperature is very comfortable and the design spaces people out quite well for the size. The pool is open to 12 AM, later than most hotels, which is nice. The grounds are landscaped with trees and streams that helps to cool and create a nice feel. There is a small, but decent exercise room, and there are good options for running because close to a bike/walking path. The bed and bedding were very comfortable. Checking the area, this hotel was much better priced than most ($150 vs. 400/night).

The down side is that you are farther away (not too bad, but requires driving) from restaurants, shopping, attractions, etc. than some hotels in this area. There is a small snack bar by the pool, but no sit down restaurant within walking distance and no hotel shuttle, so you need to plan to drive. We like La Hacienda at the Fairmont, True Foods and the Green House at Kierland down Scottsdale Rd. a bit. There are many great restaurants in the area for all tastes. Adding a complimentary shuttle would be a suggestion to improve this hotel.

Know that they are under renovations right now. Although we were not disturbed by any noise from this; we received a letter stating this and promising they would not start before 9AM. The walls here do not fully block sound from neighbors, so folks, please be mindful of your neighbors. It is time for renovations, although still pretty clean.

The showers are funky; it is a big step over the rim and no handles into the current model, so if you have any mobility issues request a special room with easier shower access.

Suggestion for management: consider Starbucks coffee in rooms in place of Maxwell House.

Room Tip: We requested a quiet location, and this was honored. Not sure if rooms closer to pool area would be...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mtnwanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, April 18, 2013
Dear mtnwanderers,
Thank you for taking the time to write a review about your recent stay with us. We really appreciated hearing all the kind things you had to say about our resort.
We are happy you enjoyed your time with us, taking full advantage of all that the area has to offer.
We do agree with you on your shower assessment however, and we are excited for renovations to bring improvement to this area!
As a Starbucks lover myself, I can relate to your desire to have it offered as the in-villa brand, but I hope you at least enjoyed a few cups of it at our Splash Pool & Grille.
Please come visit us again sometime soon!
Warm regards,
The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Issaquah, Washington
Level Contributor
184 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 14, 2013 via mobile

My review title answered in a minute.
The place is a little bit older and they are starting a renovation but the bones of the place a perfect. Rooms have everything you need, good space, good size balcony and it's not too big of a resort.

The location is perfect. We rented a car and ate out half the time. Also went to a NHL,NBA,and MLB game all which are 30 minutes or less away. Trader Joes, In N Out and just about every other restaurant only a few miles away.

We were there for spring break and it was busy but not overcrowded. Get to the pool by 930-10a to get a good spot on the sun. Pool is big and clean and fairly warm. Hot tub is very large.

The timeshare or hotel part is this. They don't allow you to bring food or alcoholic drinks to the pool. Now I have a Marriott timeshare in Hawaii and they have no problem with it nor have I had an issue at any place I've gone to with the exception of Cabo. Mexico is totally different in many ways from US resorts. I'f you're a timeshare you need to allow this. People who want the resort food and drink service will order it no matter what. I like to order it as well but when you are there for 7 days it doesn't work for my wallet or my desire for fried food everyday.

The renovation should do wonders for this place. Just updating the rooms will help and hopefully they redo the pool and hot tub since the plaster is old and rough on your feet. I will say I hope they keep the couches. They are by far the most comfortable piece of furniture I've ever sat on in a hotel or timeshare.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Contenders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, April 18, 2013
Dear valued guest,

Thank you for your feedback in regards to your recent stay with us.
We are happy to hear that, amongst other things, our villas as well as the pool area left a positive impression!
With that being said, we understand where you are coming from as far as the “no outside food & drink policy” is concerned, and we would like to apologize for any inconvenience that caused you during your stay here.
As you already mentioned, renovations are under way, and all of us are very excited about the many good things that are in store for our resort!

Thanks again for your time!

Warm regards,

The Sheraton Desert Oasis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutter Creek, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 12, 2013

This is an update, as we have been at this property for 5 days. This property is NOT a full service resort which I was expecting. There is not a sit down restaurant nor lounge, that being said I will review it for what it offered: villas, nice pool, pool snack bar, pool bar. Our 2 room lockoff villa was very nicely decorated, clean, with plenty of towels and pillows. All kitchen items were here and clean and we never had to call for service or anything broken in our villa. The air conditioners ROCK. I froze my hubby out. The bed was very comfortable and the room dark, I like to sleep in so I appreciated this. Our villa 1077/1078 was also very quiet. Our balcony looked out to another building and a grassy area. The grounds were in excellent condition. We had no problem parking near our building. We attended the wine tasting for $ 15 each. The sommelier, Greg, was very informative and knowledgable, as was the Sheraton's beverage manager (forgot her name). The tasting went a little long, but people interacted a lot. The wines were nice and the bottles we bought showed up in our kitchen while we were away out playing. The pool tends to be very crowded, so show up early 0839-0900 to get a lounge. Then DONT leave and save your seat, so many people do this and its just rude. We ate at the pool bar one day and the flatbread pizza and quesadilla were very good, also so was my mango margarita. ALL of the people that work at the Sheraton that we interacted with were friendly, professional, and pleasant. Thank you!!! We signed up for timeshare presentation then changed our minds after checking out entire property as this is not the full service resort property that we prefer (marriott owners). That being said, this was a GREAT place to make your "HUB" while you go go go do Scottsdale, Phoenix, Sedona and all the tourist stuff. Took a trip to Tortilla Flat, shopped old town scottsdale, hit many restaurants, and came back to our relaxing villa. We took off to Sedona and spent the night there at L'Auberge, did some hiking and photography and headed back to our villa the next day. This was a great way to see Sedona, as driving 4 hours for round trip was too much for us for one day. Sorry long winded, but wanted you to know enough to make a good decision. This seems like a great property for families, especially with young kids. They will love the pool area and the water spouting kids area. This is also a great way to use the special certificates that Interval International gives you when you trade your property. Have fun!!! I recommend bringing a soft insulated bag to take ice water to pool, it gets very hot. Papa Johns delivers fast good pizza. There is a Fry's store less than a mile away, also many good restaurants within 10-15 minutes.

Room Tip: ask that your balcony doesnt face Hayden Road
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, April 18, 2013
Dear Cheryl H,

Thank you for your updated review, and for the many compliments you shared!

We are glad to hear that you had a nice time while staying with us. We most certainly hope to see you again sometime!

Best,

The Sheraton Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Desert Oasis

Property: Sheraton Desert Oasis
Address: 17700 N Hayden Rd, Scottsdale, AZ 85255-5822
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Scottsdale
#10 Romantic Hotel in Scottsdale
#11 Green Hotel in Scottsdale
#17 Family Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Desert Oasis 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Enjoy spacious one and two-bedroom villas providing up to 1,290 square feet with enough room to accommodate as many as eight guests. Each villa includes a fully equipped kitchen or well-equipped kitchenette, washer and dryer, separate dining and living room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
Sheraton Desert Oasis Hotel Scottsdale
Sheraton Hotel Scottsdale
Sheraton Resort Scottsdale
Sheraton Scottsdale
Scottsdale Sheraton
Desert Oasis Scottsdale

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