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“Simply Excellent!!!”

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Sheraton Desert Oasis
Ranked #7 of 75 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Simply Excellent!!!”
Reviewed October 4, 2012

I stayed here for my Honeymoon it was all I expected. I loved the intimate hot tub and the waterfall. The staff was very informative and polite. I would definetly come back to this oasis. This experience was Simply Excellent.

Room Tip: Ask for room 1024 it is directly across from the pool.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Twilight360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, October 11, 2012
Dear Twilight360,

Congratulations! We are so glad that you chose the Sheraton Desert Oasis as your honeymoon destination and we are so pleased that you found the resort facilities to be excellent!

We look forward to having you as our guests again someday.

Best regards,

SDOManager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (240)
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Dry Ridge, Kentucky
Level Contributor
176 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed October 2, 2012

Used this property on a condo swap with Interval Inter. and would go back anytime.Property was clean, and beautiful.Staff was very courteous and very helpful. Had a small medical emergency while there and after returning, all the staff asked how I was doing.Did attend the sales meeting with the Starwood folks who try to sell this property. Was compensated well to attend and the meeting wasn't too high pressure. Starwood seems to have a good program to swap etc ( better than what we use now ) but are locked in with ours for now. Anyway - long story short , I would go back again. Was told that the entire property is undergoing a refurbish this year so I would expect even better in the future.We traveled with friends and had a great 2 bedroom setup that opened up between each room. Our friends were impressed also. Expect lots of heat as all the days were 95 plus and over 100 four days but the pool area sure hepled the heat !

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigjake392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, October 8, 2012
Dear bigjake392,

On behalf of the Sheraton Desert Oasis, I really do hope that you are feeling much, much better with regards to the medical emergency you mention.

And I also wanted to send to you a sincere thank you for the compliments you shared. I am pleased to hear you enjoyed the layout and setup of the villas, and that you were pleased with the property.

We certainly look forward to seeing you again sometime. If we can ever be of any assistance, please don't hesitate to reach out to us!

Sincerely,

SDOManager
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Winnipeg, Canada
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 1, 2012

This place was amazing- Staff were very friendly- although it is a time share it is not pushed on you. Convenient location to find. Pool are was well maintained and large enough to not feel like you were in another persons way. Would definitely recommend for family as well as couples.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wkcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, October 8, 2012
Dear wkcb,

What relaxing vacation would be complete without getting some R and R by the pool! And we are so glad you found just that at the Sheraton Desert Oasis!

Thank you so much for your great comments, and we definitely hope to see you again sometime. Please don't ever hesitate to contact us if we can ever be of service.

Best regards,

SDOManager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed October 1, 2012 via mobile

I exchanged into this resort and was very pleasantly surprised to find that I was not relegated to some less desirable section of the resort as a non-owner. Actually I was delighted to discover that there really don't seem to be any "non-desirable" parts of the resort. It is beautifully laid out and landscaped, and as requested, I was assigned a top floor unit which was a great retreat spot. I had a unit in a building without an elevator, but that was not a problem for me.
The pools are both very nice with sufficient towels and attendants keeping everything looking good.The main pool has a snack bar with a fairly decent menu selection and reasonable prices and hours. Monday night they had a complimentary pool party with hotdogs, chips, lemonade and some great live music--a very pleasant interlude. A very nice bonus was that the meal was served by the Resort's top management. I had the opportunity to meet and visit with the GM, Cassandra ( YES, a woman in charge and she is doing a phenomenal job) who was very outgoing and it was quickly obvious to me that she has high expectations for the service level at this resort. By setting the bar high and leading by example, she has positioned Sheraton Desert Oasis to be a vacation destination that people will want to return to again and again. Kudos to Cassandra and her entire team! Charles has her back as Director of Operations and is a key player in keeping everything running smoothly. Lastly, I must compliment Concierge Helaine who was very helpful throughout my stay.
Looking forward to returning!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frewontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, October 8, 2012
Dear frewontheroad,

Our associates are truly the backbone of our resort, and we very much appreciate the kudos you have extended toward them in your recent review. Please be assured that we will pass it along to them, and that we will surely thank them for a job well done!

And we are so grateful for your most complimentary review and for being a valued guest. We really try to say "thank you" to all of our guests and really thrive on the interactions our associates are able to have through our Vacation Kick Off party you mention, which happens every Monday. But most of all, we are so thrilled you were able to enjoy it so much, and we feel the same feeling about the enjoyment of the resort facilities you described.

I know that everyone you had a chance to meet and named would be so excited to see you again! Upon your next visit, please feel more than welcome to come in and chat with us for a while. After all, we want everyone to feel that the Sheraton Desert Oasis is truly their home away from home!

Kindly,

SDOManager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 1, 2012

First off... WOW!!! Amazing place!!!

I would say we probably spent 90% of our stay in the pool area. Enjoyed the waterfall. And no matter where you sat that hot sun would follow... not that I am complaining of the 40C+ (100F+) temps. When we left Winterpeg it was -1C, so you can see why we weren't complaining.

Resort was in a nice quiet location. And maybe because it was in September wasn't filled with too many young children. But we did stay during the week. By the weekend that's when the families with children began arriving. But a young couple like us we would definitely bring our kids (once we start having children) to this resort.

Notice how I keep calling it a resort, and not a hotel... and for this reason: 1 bedroom, Full Kitchen, walk-in shower with 2 shower heads, 2 bathroom sinks, 2 HDTVs, and a balcony. What hotel offers all this?

As this place is part of a timeshare vacation, you get a "free gift" if you listen to their sales pitch, which includes a $100 AMEX gift card (and by the way it has not been activated for some reason, and hope that it will be fixed real soon). But when I read that it is a "no pressure" presentation, it really was true. Learned alot about the company and other resorts it is associated with. We hope to visit Westin Kierland Villas in the next few years and receieve the same experience we got from Sheraton Desert Oasis. But we are still wondering about the $100 AMEX gift card not being activated???

The pool-side restaurant, SPLASH, was decent. Found the food pricey, but tasted pretty good. Beer was $6 a bottle... you should be drinking water with that brutal heat anyway.

Every employee were really great to deal with, from the "Fun" department to the housekeeping/maintanence workers.

We can't wait to return to Arizona to enjoy more the sun!!!

Room Tip: Get to the pool early as it will get busy close to the afternoon, if you want to have a lounge chair...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rayjaime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, October 8, 2012
Dear rayjaime,

Arizona in September is a great place to be, and I am so glad that you enjoyed your first visit here! And yes, soaking up the sun is a favorite pastime for locals and visitors alike, so we are very happy that the sunny skies didn't let you down!

Furthermore, thank you so much for your comments. I am concerned that you mention that your $100 Amex gift card has not yet been activated. I am unsure why that would happen, as they are supposed to be active before they are distributed. Since TripAdvisor reviews are generally anonymous, unfortunately I cannot reach out to you to ensure your issue is rectified. But if you do read this review response, please feel free to reach out to us by calling our direct main phone number, which can be found on our website.

We really do look forward to getting this issue resolved for you, and would very much enjoy being your host again upon your next visit to Arizona.

Truly,

SDOManager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 23, 2012

We have stayed at the Sheraton Desert Oasis for winter break, Spring Training, and once for the Barrett-Jackson car show. We have extended family in Scottsdale, and sometimes need to be there for business, so we've tried many hotels and resorts in the area over the years. We generally prefer staying in Scottsdale to Phoenix, and we keep returning to the Desert Oasis because we like having the extra roomy units as compared to nearby hotels/motels (even those with "suites" or "casitas" just don't measure up in sq footage and layout). The Sheraton's pool has a nice touch--a waterfall that you can swim through, and shaded areas both in and outside the pool that help one survive the area's hotter weather.

Usually we find a private rental (though a timeshare owner--best deal if you go for an entire week, starting on the weekends), though we've also used our Starwood SPG points at times for shorter stays. The nearby Westin Kierland timeshare is gorgeous but the Sheraton Desert Oasis is comfortably nice in a warm, relaxing, yet sophisticated way (and we hear that they may remodel soon...) It's a second home to us (and it's convenient to Kierland Commons, Frank Lloyd Wright, TPC, many restaurants, etc.) And near the main arteries and freeways, so we can get anywhere (ball games in March) with minimal hassle.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank resort_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, October 8, 2012
Dear resort_family,

On behalf of the Sheraton Desert Oasis, please accept our deepest appreciation for your wonderful comments! You really described a sense of many of the things we truly aim for as a resort.

We definitely feel that we are in a prime location for those who want to experience the best of Scottsdale (and Arizona in general). We are so pleased that you have been able to enjoy the area on multiple occasions, and have made the Sheraton Desert Oasis your "second home" whenever you are visiting.

And we are also so glad you have been able to enjoy the on-site amenities that we have to offer.

I'm sure you have met many of our associates over the years. Next time you're around, please don't hesitate to stop in for a hello and friendly conversation. As always, we want you to feel like family!

Until next time!

Sincerely,

SDOManager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 23, 2012

Stayed at the Sheraton for 5 days in September. The rate was quite low (booked through Air Canada). The hotel is close to shopping, the 101 and convenient to access Cave Creek and other areas north of Scottsdale. We asked for a ground floor unit and although convenient, found it very dark as the only source of light was the small patio that was surrounded by a building. The staff was very welcoming and happy to help but we had to ask for housekeeping to come each day. Housekeeping would have been an extra $20/day but they made a special allowance for us as we are SPG members. The pool area is nice and has a good snack cafe but not very relaxing with the rush of the waterfall and a children's water play area. The "quiet" pool lost the sun very early in the day. All is all, for the price and location, this is still good value.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cris49_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, October 8, 2012
Dear Cris49_12,

I just wanted to take a moment to express our gratitude for your recent review, and for being a valued guest and Starwood Preferred Guest member. Your comments are extremely valuable to us. Furthermore, I am so glad to hear that you were able to enjoy the amenities and location of our resort, and that you felt it was a great value!

I am very concerned though that you were not satisfied with regards to the location of your villa, and that housekeeping was not automatically scheduled for you. Based on your rate plan, you should have automatically received a daily cleaning, and I want to sincerely apologize that you did not. I am pleased to hear that our associates did go ahead and provide the services to you, although you shouldn't have had to ask, and again, I apologize.

Thank you again for taking the time to submit your comments. On behalf of the Sheraton Desert Oasis, I do hope you return to our wonderful resort sometime soon. Please don't hesitate to contact us if we can assist you further.

Warm regards,

SDOManager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Desert Oasis

Property: Sheraton Desert Oasis
Address: 17700 N Hayden Rd, Scottsdale, AZ 85255-5822
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Scottsdale
#10 Romantic Hotel in Scottsdale
#11 Green Hotel in Scottsdale
#17 Family Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Desert Oasis 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The distinct beauty of the Sonoran Desert paints a picturesque backdrop for this family-friendly resort. Just moments from the area’s finest shopping, dining, entertainment and recreation, here is the perfect vantage point to make the most of your Scottsdale getaway. And when it’s time to relax, take comfort in the amenities right outside your villa door. Sheraton Desert Oasis has two types of villas, as detailed below. One-Bedroom Villa (approx. 500 square feet): Take in tranquil courtyard or resort views from a One-Bedroom Villa’s private balcony or patio, which is furnished with a table and chairs. Inside, gather on the living area’s sofa bed while watching the flat screen TV with a DVD player or listening to the Bose® Wave® stereo. Wireless High Speed Internet Access is complimentary. Nearby, a kitchenette is well equipped with a convection microwave, a refrigerator, a dishwasher, countertop appliances, and dinnerware. A dining table seats four. A washer and dryer are provided for your convenience. The separate bedroom features a king-size Sheraton Signature Sleep Experience for a good night’s sleep, as well as a second flat screen TV. Prepare for the day ahead in the bathroom, which includes a combination bathtub/shower and Shine for Sheraton™ bath amenities. One-Bedroom Premium Villa (approx. 790 square feet): Each One-Bedroom Premium Villa boasts a private balcony or patio, accessible from the living area and the bedroom. Kick back on the outdoor furniture while admiring courtyard or resort views. Inside, gather on the sofa bed as the gas fireplace warms the living room. An entertainment center comprises a flat screen TV, a DVD player, and a Bose® Wave® stereo. Wireless High Speed Internet Access is complimentary. Nearby, a kitchen is fully equipped with a range, an oven, a microwave, a full-size refrigerator, a dishwasher, countertop appliances, and dinnerware. Host a gathering of up to four people at the dining table, which is separated from the kitchen by a breakfast bar with seating for two. A washer and dryer are also provided for your convenience. In the separate bedroom, light up the fireplace, relax in the whirlpool tub, and watch a movie on the second flat screen TV. A king-size Sheraton Signature Sleep Experience promises a good night’s sleep. Prepare for the day ahead in the bathroom, which includes a walk-in shower and Shine for Sheraton™ bath amenities. ... more   less 
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Also Known As:
Sheraton Desert Oasis Hotel Scottsdale
Sheraton Hotel Scottsdale
Sheraton Resort Scottsdale
Sheraton Scottsdale
Scottsdale Sheraton
Desert Oasis Scottsdale

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