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“Exceptional Service”

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DoubleTree Resort by Hilton Paradise Valley - Scottsdale
Ranked #31 of 75 Hotels in Scottsdale
Certificate of Excellence
Davenport, Iowa
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Exceptional Service”
Reviewed January 27, 2014 via mobile

Stayed for three nights during a conference and really enjoyed it. Our standard room was large, easily accessible to the pool and meeting areas. Very clean and pretty.

The service at the door was exceptional. There were 400+ women in attendance at the conference so there were plenty of cars, cabs and questions to handle each night. The young guys at the door were outstanding, excited to share their recommendations for dinner and offer transportation options.

This was a lovely hotel to experience Scottsdale!

Stayed January 2014, traveled on business
Helpful?
Thank dumont82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 28, 2014
Thank you and your conference for selecting our resort and for this exceptional review of your stay. We were proud and excited to have your conference with us and hope that you and they will return again at the next opportunity. Thank you for your compliments of your room, the resort and especially the level of service provided by our bell staff in enhancing your stay with us and in Scottsdale even more enjoyable.
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1,898 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (319)
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English first
Berkeley, United States
2 reviews
Reviewed January 27, 2014

I have always enjoyed staying at this Doubletree in Scottsdale. The accommodations are perfect and the staff are always very professional. The restaurant staff in particular know me and my needs as soon as I walk in. They even know what type of tea I prefer. That's quality service.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jose M F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 28, 2014
Thank you Jose for your ongoing business and for this great view and highest ratings on your recent stay at our resort. Thank you for your many compliments of our resort and staff. The details and the personal touches are what make all the difference. We look forward to being of service again when your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
172 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed January 27, 2014

We enjoyed our stay here very much.
The kids had a lot of fun playing tennis and volleyball at the pool and all the staff was very friendly and kind.
Our waiter at breakfast learned very quickly all our preferences and really made sure we felt welcome and took great care of each of us.
I'd return here again with family as it was perfect place to unwind.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LLELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 28, 2014
Thank you for selecting our resort for your family vacation and for this great review and high ratings on your stay with us. We love to be part of family memories of great vacations and hope we have more opportunities to add further wonderful experiences and great times for you and your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 23, 2014

The hotel itself was fine and a great location for shopping, etc., in Scottsdale. My daughter left her sandals upon departure (we think). I called after we discovered this. I spoke to someone in housekeeping who told me to call back as lost and found left at 2 p.m. I called the following day....never was able to connect with lost and found. They never answered the phone and no voice mail. I called again and spoke with someone at the front desk who told me he would address this issue and "someone" would return my call. Well, that never happened and I finally gave up. They may not have had the sandals but would just like for someone to tell me yes or no.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank TULSATNSMOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 26, 2014
Thank you for being with us and for this feedback on your stay at our resort. Although your stay was "okay' we obviously would like to do better than that and I apologize for the lack of follow up on your inquiry on a missing item. Rather than having to call back, whoever answered the phone should have taken your number and had someone call you back. I will follow up with Housekeeping and Security departments and they will check and get back to you on Monday. Again, I apologize about the delay and hope you will still give us a chance to be of service to you again on your next visit to our area.
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san mateo, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 23, 2014

great property. The staff is very polite and helpful. Grounds are beautiful and manicured. Great location!! I've been staying at this hotel for years and they never disappoint. The rooms are large, clean and fresh. I've used this hotel for a business meeting for 400 people and they did an outstanding job. The food is excellent and the staff go out of their way to deliver great service. Sandy in Convention Services is superb!!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 28, 2014
WOW! Thank you Scott for your long history of being with us and for this excellent review and highest ratings on our resort and the service and hospitality provided by our staff. We greatly appreciate your many compliments and look forward to living up to it again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montecito, California
Level Contributor
133 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed January 22, 2014

Maybe I have become spoiled by expecting a resort to be a resort. This is a nice doubletree hotel which should get a 4 as a hotel and gets a 3 as a resort. You expect something special from a resort, being on the beach a major swimming pool, swim up bar, swim through waterfalls a golf course, A large spa building lawns etc. The hotel has two pools one small and one medium nothing special but nice. I had a single story room which was quite large and nicely decorated. The walk on the grounds is nicely done although they do sell a lot of the place so I had a wedding and a rehearsal outside my window both days. Not a personal issue but a bit of lack of privacy. The food is good at lunch and dinner. Breakfast is abysmal since there is a habit to overcook all three breakfasts I had there. This is a nice place to stay if you are booking a small corporate event but it is not what I would take a family or a couple to if I was looking for a resort.

Room Tip: They have single story buildings and those are the most quiet rooms
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 26, 2014
Thank you for selecting our resort and for this positive review of your stay with us. I apologize that you were disappointed and felt that we do not meet your expectations of a resort. However, we have all the amenities and quality to have earned a AAA Four Diamond Resort designation as well as the status of resort within the Doubletree by Hilton brand. I am also sorry that your breakfasts were overcooked and I have passed these comments onto our Executive Chef for his follow up with staff. We do hope that you will give us another opportunity to be of service to you again on your next visit to our area.
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Clarkston, Michigan
2 reviews
Reviewed January 22, 2014

Wonderful hotel, immaculately kept grounds in a very good location. Rooms are clean and quiet, lobby is nice and inviting. The business center was handy in order to be able to print out my boarding pass

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank tim c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 26, 2014
Tim, thank you for being with us and for this very positive review and high ratings on your stay at our resort. We appreciate the compliments and hope we can be of service to you again on your next visit to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Resort by Hilton Paradise Valley - Scottsdale

Property: DoubleTree Resort by Hilton Paradise Valley - Scottsdale
Address: 5401 N Scottsdale Rd, Scottsdale, AZ 85250-7013
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Scottsdale
#29 Romantic Hotel in Scottsdale
#30 Family Hotel in Scottsdale
#31 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Resort by Hilton Paradise Valley - Scottsdale 3.5*
Number of rooms: 387
Official Description (provided by the hotel):
Located only minutes from downtown Scottsdale, Arizona and twelve miles from Phoenix Sky Harbor International Airport, the DoubleTree Resort by Hilton Paradise Valley – Scottsdale offers a warm welcome and a comfortable stay, in tranquil surroundings. Relax and recharge in our beautifully landscaped property, surrounded by lavish courtyards, cactus and tropical palm trees. ... more   less 
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Also Known As:
Doubletree Paradise Valley Hotel Scottsdale
Doubletree Scottsdale

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