Landscaping stood out, lots of amenities-tennis court, basketball courts, pools, nicelysized gym that's well-equipped. Of course, the cookies, & check-out was easy. Our room had a patio facing the pool area & courtyard.More
- Free Wifi
- Free Parking
Landscaping stood out, lots of amenities-tennis court, basketball courts, pools, nicelysized gym that's well-equipped. Of course, the cookies, & check-out was easy. Our room had a patio facing the pool area & courtyard.MoreShow less
Thanjk you for being with us and for this excellent review and highest ratings on your stay at our resort. We hope you will return to Scottsdale again and, when you do, that we will be your home away from home.
We have stayed here twice in the last couple of months and have been extremely happy with everything. Our sons live in Scottsdale and we have stayed at several of the upscale resorts in the area and this property ranks right up there. The rooms are spacious and very nice. We requested upgrades each time and they did not disappoint. The pool areas are lovely as are the surrounding gardens. Service is good as is the food. The location can not be beat, close to tons of shopping, restaurants, etc. Very happy with this property and oh the price can not be beat!!
Thank you for being with us, not just once but twice, and for this very positive review of our resort and the service provided by our staff. We hope to see you again on your next visit.
I am a hilton homers member and traded 12 k points and paid $50.00 for one weekday nite - traveling from ventura ca. I travel a lot for business 50-75 days a year and 30 or more for leisure.
Check in : arrived at 12, and was informed in a very rude manner check in is 4 pm ( outdated !) I asked for the next avaiable room, gave my telephone number...off to pool. At 3 PM, no call, I went to the front desk and stood in line again . Watched three groups check in. Oops, sorry, it was the type of room you requested....I never asked for a roll away bed , mini refer ??? .... So by 3:30 had a room....next avaiable is anything...any floor folks.
Pool : nice, clean but only 3 feet deep. No bathroom facilities at the pool. Yikes
Room: first floor, little patio overlooking greens....nice ! This is an older place - steel motel room doors, refurb. Ok. clean, a couple of towels in bathroom would be garage towels at my house. Bed linens good, high ceiling, lighting good, 27-32 in flat screen, safe in room, desk. The worst part of the room was the bed it self...lumpy and uncomfortable. The whole sweet sleep bed was Not true for room 1119. Some cleaning issues but on the whole I'd give it a grade of High C
Internet & work area: Very Good
Main areas: well maintained, staff friendly, comfortable.
Parking lot issues...those signs saying pay at your room risk, never a good thing.
Wrapping it up , this is a large property, lots lots lots of rooms. I wouldn't expect any thing exceptional here. I stay so often in hotels for business I want to feel taken care of, safe, comfortable. I would probably not stay here again, front desk was rude, parking, and the lumpy bed. No attempt to resolve besides...gee sorry lady.
My last few stays were...Sheraton Fairplex Pomona , Marrriottt Union Square San Franciso, Embassy Suites San Luis Obispo.
Thank you for being with us and for this feedback on your stay at our resort. I apologize for the issues you experienced at checkin as well as the discomfort of the mattress and the parking lot signs. I have passed your comments onto our Director of Front Office to address with staff involved. We do still have a 4 pm checkout as guests just don't want to leave until noon or later as they want to catch a few more rays before they depart. The mattresses and boxsprings were all replaced just a year ago but thank you for letting us know as maybe the ones in that room were missed or damaged. We will address right away. As far as parking lot signage, it is not a reflection of the area, as it is very safe in Paradise Valley/Scottsdale. We do hope that you will give us another opportunity to be of service and to show you that these items have been addressed and that we are better than this.
We stayed for 2weeks at the doubletree , our 5th time, at this hotel, lovely large clean room overlooking north pool, breakfast was great, everything you could want, sitting on the outdoor patio was a treat, staff were lovely , very efficient. Public rooms really nice ,2large pools. we must mention Robert the room co-ordinator, he went above and beyond with our booking from 1st to last. Hope to stay again next year, we love scottsdale and the hotel adds the finishing touch.
Thank you for being with us once again!!! We appreciate you coming back time and time again and this very positive review of our resort and the service provided by our staff. We will make sure that Robert gets your compliments and the recognition he deserves for making a difference. We look forward to seeing you again next year!
This was my first time at this hotel, chosen primarily because of the pictures on the Hilton website. While the overall stay was fine, the pictures were a bit deceiving, plus the hotel parking lot was undergoing a major resurfacing which was a bit disruptive. The hotel is two stories but long, stretching a good ways from the lobby. In addition my room was on the second floor, a good walk away from the lobby, and the only elevator that I could find was located basically adjacent to the lobby which was strange. The amenities were nice and the breakfast was very nice. The staff was reasonably nice and the room, which was an exterior room, was at or above standards. I would stay here again but it might not be my first choice.
Thank you for selecting our resort and for this feedback on your stay with us. All the pictures on the resort's website are recent, authentic shots. I am curious and would love to hear more on how you felt they did not properly convey what you experienced. Regardless, we are pleased that you had a good time and we hope you will give us another opportunity to show you we are better than just "nice" and deserve to be your first option when in Scottsdale.
This is the type of staff every hotel owner and every customer wishes could had in every hotel. Always pleasant, cheerful, helpful. When something goes wrong, they fix it, or find a way to make it right as best as anyone could. What more can one desire...? I would definitely stay here again. If I were rich and living in Phoenix, I'd probably want to live in this hotel.
WOW! Thank you for being with us and for this "fantastic" review and highest ratings on your stay at our resort. Thank you so very much for the many compliments of the service, hospitality and attitudes of our staff! They are our biggest asset and make all the difference. When you do strike it rich and move to our area, please let us know and we'll make a reservation for you for life. Until then, we do hope we can be of service to you on your next visit to our area.