I just wanted to drop you a quick note regarding our recent stay at the Double Tree in Scottsdale. I have a general philosophy regarding a business and customer service, and it is this… the sign of a well-run operation is not so much how things run when everything goes well, but more how issues are taken care of when they don’t.
Our stay with you started on a sour note. After traveling across country all day we arrived at the front desk about 10:30 PM only to be told there was not a room available for us. Without going into a tremendous amount of detail about the inconvenience and stress this put on my wife and I- I will simply say that your team stepped up to the plate and simply did a wonderful job taking care of a not so wonderful situation. To my opening remark regarding my philosophy – you can be, and should be, very proud of your team.
Except for the opening night snafu – our stay with you was exceptional. Everyone on your staff was polite, professional and attentive – giving specific shoutouts to, Jennifer and Matt at the front desk, Michael the bar tender at the ‘2nd pool’ all the valet staff and Kathan in the restaurant… when we are back in the area will most definitely consider staying with you again.
- Official Description (provided by the hotel):
- Located only minutes from downtown Scottsdale, Arizona and twelve miles from Phoenix Sky Harbor International Airport, the DoubleTree Resort by Hilton Paradise Valley – Scottsdale offers a warm welcome and a comfortable stay, in tranquil surroundings. Relax and recharge in our beautifully landscaped property, surrounded by lavish courtyards, cactus and tropical palm trees. ... more less
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- Also Known As:
- Doubletree Paradise Valley Hotel Scottsdale
- Doubletree Scottsdale