Doubletree Paradise Valley has an enviable location in the middle of Scottsdale, within minutes of great shopping and restaurants. It was a perfect central location for Spring Training games all around the Valley. The rooms are large and airy and of average quality. I would not say the hotel is a "resort," although there are lovely grounds and two smallish pools. Just because a hotel is spread out does not make it a resort.
Notably one thing sorely lacking was decent service! We used a combination of points and cash to pay for our 5 night stay. Unbelievably at 3:50 p.m. when we checked in the front desk staff told me I had to stand there and wait 10 minutes until it was "officially" 4:00 p.m. She then proceeded to ignore me and check in other people who I presume paid more money. I was floored. At 4:00 p.m. I was still ignored so I asked for an upgrade if my room wasn't ready. They said "We can't give you an upgrade because you are staying so long." What? The room also had a sewer smell and a loud rattling noise. Plus the toilet didn't work initially. It took 2 calls and a (long) walk to the front desk to remedy that. The smell returned two days later. They still wouldn't change my room due to occupancy in the hotel. The next day our room keys didn't work. When we went to the front desk the manager said that the front desk clerk should have told me they were switching my keys the next day. She had not. After this I asked for a refund of one night of points. They refused and then surprisingly refunded me $150. That was great but why wouldn't I have had good service to begin with? I also echo the other writers comments about dishes piled in the walkways and no concierge. We never saw one for the first 3 days. In addition the pool ran out of towels with no one to replenish them. Be aware of what you're getting into at this place.
- Official Description (provided by the hotel):
- Located only minutes from downtown Scottsdale, Arizona and twelve miles from Phoenix Sky Harbor International Airport, the DoubleTree Resort by Hilton Paradise Valley – Scottsdale offers a warm welcome and a comfortable stay, in tranquil surroundings. Relax and recharge in our beautifully landscaped property, surrounded by lavish courtyards, cactus and tropical palm trees. ... more less
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- Also Known As:
- Doubletree Paradise Valley Hotel Scottsdale
- Doubletree Scottsdale