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“Heaven in the desert”

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The Canyon Suites at The Phoenician
Ranked #4 of 75 Hotels in Scottsdale
Certificate of Excellence
Encino, California
1 review
“Heaven in the desert”
5 of 5 bubbles Reviewed November 30, 2010

Our Canyon suite was enormous and comfortable - from our poolside patio we looked straight up at gorgeous Camelback Mountain. The Ambassadors (especially Alicia and Jill) were extremely helpful and friendly. Almost all other staff was equally as pleasant and helpful. Canyon suites pool and jacuzzi are fabulous. J&G Steakhouse is one of the best restaurants in Phoenix. Relish restaurant in the golf clubhouse seves unbelievable kobe burgers. My husband had a great time on the beautiful golf courses. Spa services for myself were excellent - not the case for my husband. Overall, our stay was a wonderful experience and we plan on returning. Only downside is that rooms and especially the spa are dated.

  • Stayed November 2010, traveled as a couple
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Helpful?
Thank JuliaMarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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408 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Scottsdale, Arizona
Level Contributor
280 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
2 of 5 bubbles Reviewed October 11, 2010

This is a hotel with a gorgeous location – could not be prettier – but it misses the mark big time on the service side.

We stayed here on a recent business trip to the area. We decided to stay at the Canyon Suites because the reviews seemed to be better. If this is a four star property AAA was bribed. A beautiful location does not take away from the fact that hotel management has cut back on their staff and is hoping the guests don’t notice. The first thing that sticks out like a sore thumb at the Suites is the lack of a bellman. When you pull up, you just sit there – when you go inside – if you are lucky to find someone at the front desk – they will send someone out to help you. Throughout our stay, the person working the front desk had to also valet cars, concierge, check guests in and go to a room if a guest needed help. I’ve stayed at Hampton Inn’s that had better staffing.

We went up to the main hotel for dinner one evening, and it did not get any better there. The décor is definitely “1980 is calling and wants it’s brass and ferns back.” I could deal with that, it was relatively well maintained, but again the service was off. We ate at the Italian restaurant. The couple next to us ordered ice cream. After 15 minutes of waiting for the dessert to arrive, the wife left to go to bed, leaving the husband behind to wait for the check and tell the waiter to forget the ice cream.

Our food in the restaurant was tasty (nothing special to write about), but the service was very slow – to say nothing of the fact that the place was nearly empty and there seemed to be plenty of staff running around.

Maybe it is the fact that it is not peak season, so the bean counters thought they could cut corners and no one would notice. It is hard not to notice in a hotel that charges the prices this place does, yet leaves all of the breakfast dishes in the hall to gather dust until 6PM.
My suggestion – look elsewhere for an upscale location – pity, because with the location on Camelback, this place is on prime real estate.

  • Stayed October 2010, traveled on business
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Helpful?
16 Thank cr8it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BC
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 24, 2010

I spent 6 nights at the Canyon Suites. The first three I was on my own and the last three I was with my husband. I booked the Canyon Suites because I wanted an upscale property with a focus on service and a sense of subdued luxury. The Canyon Suites did not disappoint! The pool area is tranquil and the the view of Camelback Mountain is simply stunning. The rooms (we stayed in a one bedroom suite, golf course view) are very lovely and every detail has been considered. We loved the J+G steakhouse onsite, but do NOT recommend the on-site Italian restaurant. Dining offsite at Tomaso's is a MUST! The in-room dining was prompt and very good.

But the Ambassador Service is what sold me on this hotel. The staff are attentive, proactive, and very knowledgable. We were promptly shuttled to and from golf and to and from shopping downtown. The ambassadors booked off-property excursions (hot air ballooning -- a wonderful experience!!), and dinner reservations. The poolside ambassador magically appeared every time the pitcher of ice water needed to be refreshed. And the somolier at the complimentary wine-tasting was very knowledgable.

I would recommend this hotel for any adult vacation...kids with families would likely be happier elsewhere.

I would return in a heartbeat.

  • Stayed September 2010, traveled as a couple
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Helpful?
Thank enrouteBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Canyon Suites at The Phoenician, responded to this review, October 7, 2010
Thank you for sharing your comments. We appreciate the feedback provided by our guests. As Arizona's first resort-within-a-resort, the AAA Five Diamond Canyon Suites is designed to offer a more exclusive, private and enhanced experience -- starting with your in-room check-in --whether traveling on business, or off on a quiet getaway. I am sorry to learn of your disappointment in our Italian restaurant, however. If you would like to provide specific details, please contact the hotel and ask for the Public Relations Director. I would be more than happy to discuss this with you. We hope to welcome you back again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broomfield, Colorado
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 16, 2010

My wife and I stayed at the Canyon Suites in Feb for 4 nights. What an amazing experience! We've stayed at the Phoenician several times over the years, and always enjoyed it, but the Canyon Suites are definitely a step up.

Our suite was very spacious and looked out over the golf course. Huge marble bathroom with a jacuzzi tub. Spacious living room with well-appointed furniture. Great veranda overlooking a well-manicured par 3. Concierge service was friendly and helpful. Private pool was very secluded and quiet, which was just what we were looking for. Complimentary afternoon wine tasting was a real treat.

We will look forward to our next visit to the Canyon Suites.

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
Thank DMR33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Canyon Suites at The Phoenician, responded to this review, August 25, 2010
Thank you for your review. At The Canyon Suites, we strive to bring the AAA Five Diamond experience of The Phoenician to a more intimate, personalized level. The private pool, complimentary afternoon wine tastings and therapeutic turndowns, along with the signature golf course or mountain views that accompany each suite, are designed specifically for that purpose. We are so pleased that you found your experience to be special. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed July 28, 2010

My stay at the Canyon Suites was wonderful. The staff was very professional and extremely attentive. The grounds were very well kept and pools are wonderful...I tried them all. The exclusive pool at the Canyon Suites was quite serene. I also had a fabolous experience at the spa...the Holistic massage is the best! I will return again one day.

  • Stayed July 2010, traveled solo
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Helpful?
Thank RDPorter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Canyon Suites at The Phoenician, responded to this review, August 4, 2010
Thank you for sharing your thoughts on your Canyon Suites stay. As a Five Diamond resort-within-a-resort, the boutique hotel is designed to provide a more intimate, personalized experience for guests. We are pleased to learn that you found our services and amenities to offer just that. We appreciate your patronage, and look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scottsdale az
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 11, 2010

My husband and I stayed at the Canyon Suites from June 3 through June 6 celebrating our anniversary. From the time we booked our stay with Mrs. Anderson to the time we left we were treated exceptionally well. The moment we drove onto the property the guard gate attendant was helpful and excited to show us the way. He was so friendly and this continued as we were greeted by the bellman.

Once all of our luggage was out of the car (I didn’t have to touch a bag) we were quickly introduced to the grounds by our ambassador. She was very friendly and eagerly showed us the amenities available in the Canyon Suites. We were walked to our room by our ambassador and she showed us around our gorgeous room. Our luggage was delivered promptly.

Our room was huge! I think it was called the one bedroom suite. It had a great work station area, living area with a flat screen TV, dining area with a round dining room table. The bedroom was sectioned off by shutters that made the sleeping area very dark which we loved. You could easily move the shutters open to allow sunlight in during the day. The balcony overlooked the golf course and at night from our balcony you could see the beautiful city lights of Phoenix. The furniture was plush and modern but comfortable. The bed and linens were excellent.

The bathroom was large with a shower and separate Jacuzzi tub. The vanity had two sinks and luxury bath products. There was ample closet space, a well stocked mini bar with a huge variety of alcohol and snacks.

I spent a lot of time at the Canyon pool which is only available to guests staying in the Canyon Suites. It was quiet and serene. The pool attendant was always there to bring fresh water. He was available to order food / drink. The food / drink was delivered quickly.

I took advantage of the wine tasting they offer from around 4:30 – 6 p.m. in the lobby on weekdays. The sommelier was friendly and knowledgeable. There was cheese and crackers to snack on too! I also enjoyed the complimentary fresh fruit and coffee each morning in the lobby. My husband golfed one day and loved the course.

We ordered room service on a couple of occasions. We ordered off of the menu and they accommodated our requests and the meal was delivered in about 30 minutes. The room service attendant set up our meal with linens and even fresh flowers on our dining room table. It was just lovely.

I would recommend the Canyon Suites at the Phoenician to anyone looking for a romantic, quiet, luxury vacation. The staff is very accommodating and honored our every request. We had a lovely anniversary get away!

  • Stayed June 2010, traveled as a couple
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Helpful?
Thank katken232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Canyon Suites at The Phoenician, responded to this review, June 29, 2010
Thank you for your review of your stay at The Canyon Suites! We are delighted to hear that your anniversary trip was so special! As a boutique hotel within The Phoenician, The Canyon Suites is designed to provide a more exclusive, enhanced experience - complemented by the signature services and amenities of the resort. We hope to welcome you back next year on your anniversary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed April 29, 2010

This is a very special place. The rooms were gorgeous, beautifully decorated with lovely touches. Ours looked out onto Camelback Mountain which was spectacular. The service was a class above - welcoming, calm, attentive. The pool was great - unbelievably serene - with cool little details, like a mini pack of sunscreen, water and soft drinks in ice buckets - oh, and the cabanas had their own bathrooms - ensuite cabanas!!! Who has heard of such a thing? Fantastic! Sure, it's expensive, but worth every penny!

  • Stayed March 2010, traveled with family
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Helpful?
Thank JBM86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Canyon Suites at The Phoenician

Property: The Canyon Suites at The Phoenician
Address: 6000 E Camelback Rd, Scottsdale, AZ 85251-1949
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Scottsdale
#1 Family Hotel in Scottsdale
#3 Spa Hotel in Scottsdale
#3 Luxury Hotel in Scottsdale
#6 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Canyon Suites at The Phoenician 5*
Number of rooms: 62
Official Description (provided by the hotel):
The Canyon Suites at The Phoenician is Arizona's premier AAA Five Diamond, Forbes Five Star resort destination. Guests enjoy a daily, complimentary artisan breakfast, a private infinity pool, chauffeured transportation throughout the resort and to nearby shopping areas, as well as priority dining reservations on property. ... more   less 
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The Canyon Suites At The Phoenician Hotel Scottsdale

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