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“Wonderful Service in a Very nice Setting”

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The Canyon Suites at The Phoenician
Ranked #5 of 75 Hotels in Scottsdale
Certificate of Excellence
Jackson, Mississippi
Level 5 Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wonderful Service in a Very nice Setting”
Reviewed February 23, 2014

The canyon Suites meets all my expectations for an upscale hotel..good bed, lux linens, upscale bath, balcony, and space, but what made them special was the wonderful service we received. Our stay was not without a few small issues, but they reacted quickly and solved them. They were always ready to take you anywhere in the large property of the Phoenician or even the Fashion Square Mall, they called you by name, and considered your time valuable. We also enjoyed the afternoon wine tasting which included very nice brands.
The Phoenician is a busy, noisy, active hotel but the suites is calming, relaxing, and lower key. We loved that.
The only thing we missed was a breakfast place indoors at the Suites.
they serve at the pool and room service. Restaurants are located at the Phoenician.

Room Tip: Breakfast and spa were at the Phoenician. We enjoyed the mountain view. Quieter than the pool side...
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  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank sam m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, March 1, 2014
I can’t tell you how proud we are to be recognized for the service we provide for our guests! It is important for luxury to be an experience in addition to the more obvious visual appeal- thank you for allowing our team to make you feel special and for leaving such kind words. It sounds like you were able to take advantage of many resort amenities (and local attractions like Scottsdale Fashion Square Mall!). Your feedback for breakfast/dining outlets at The Canyon Suites has been heard and will certainly be taken into consideration as we continue to enhance the guest experience. We look forward to welcoming you back to your home away from home!
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Rating summary
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Traveler tips help you choose the right room.   Room tips (128)
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English first
Jackson, Mississippi
Level 5 Contributor
91 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 23, 2014

Visit the are often, first time at Canyon Suites, now my hotel of choice. Amanda & Jordan two of the outstanding "ambassadors' to assist guest, both were great. The entire staff took care of every need. The afternoon wine tasting was pleasant to meet the folks we traveled to Scottsdale to see. The Suites are away from the noisy main Phoenician. The Canyon Suites are rated as a five diamond resort/hotel and it is deserved.

Room Tip: Mountain rooms are better than the 'poolside rooms'
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  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank joseph j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, March 1, 2014
We are so honored to be your new “hotel of choice”! The Canyon Suites offers the best of both worlds: a quiet sanctuary within an energetic resort. The Hour of Joy wine tasting is just one of the many exclusive amenities we offer and happens to be my personal favorite. The Canyon Ambassador staff sets the bar for service and truly provides an attentive look at all guest needs- I am so glad to hear about your experience with Amanda and Jordan – they are truly top notch and will be recognized. Please allow us to provide another exceptional experience for you soon!
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New York City, New York
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 22, 2014

This is a beautiful boutique hotel within the phoenician resort. Our one bedroom suite was gorgeous and spacious. Definitely glad we did not stay at the Phoenician, which was super crowded (pool area was always extremely busy and not relaxing). My biggest complaint is that the service at the canyon pool is terrible. We wanted to eat lunch on Saturday of President's weekend and there was one server for the entire pool area, including the cabanas. As a result it was an extremely long wait, had to go looking for my own silverware, menu, etc. no option to order your own drinks at the bar so you are entirely dependent on the one server who had about 60 people in the pool area. Other than that we had a great stay. Wonderul service from the bellmen!!

  • Stayed February 2014, traveled with family
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Helpful?
Thank 100nyc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Manager at The Canyon Suites at The Phoenician, responded to this review, March 1, 2014
Thank you for sharing your experience with us. While overall it appears you did have a great stay we are dismayed that not all aspects of your stay were great. Particularly the Canyon Pool. The Canyon Suites is a quiet repose from the remainder of the resort and the pool service should reflect the same service experienced throughout the Canyon Suites. We are sorry we did not meet this expectation and have shared your concerns with our upper management team. We are glad the rest of your stay was enjoyable and we do hope you are able to visit us again soon.
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Colorado
Level 4 Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 19, 2014

We stayed at The Canyon Suites at the Phoenician in Feb of 2014.

The suites are very nice. Very spacious. They have a nice "wine sampling hour" every day at 4:00. Nice... would be better if they changed the small selection of hor d'oeuvres each day.

J&G Steakhouse is very nice with a nice atmosphere. The other on site restaurant, Il Terrazzo is lacking in atmosphere. Probably won't dine there next year.

Golf course looks spectacular. Looking forward to playing it next time. Plenty of tennis courts.

All in all, very nice. Will definitely return.

  • Stayed February 2014, traveled as a couple
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Helpful?
Thank ej123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, March 6, 2014
We are pleased to hear that you enjoyed your stay at Arizona's only Forbes Five-Star, AAA Five-Diamond resort destination. Thank you for taking time to leave a review and share your feedback. We are currently in the process of revamping our food offerings for wine hour. We hope to welcome you back again so you can enjoy our updated Hour of Joy, just one of the signature amenities exclusively available to Canyon Suites guests.
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Phoenix
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 15, 2014

My boyfriend and I stayed at The Canyon Suites to celebrate his birthday in January. As local Phoenicians, we often stay at one of the local resorts to commemorate big occasions but we had never stayed at Phoenician. All I have to say is WOW!

We were greeted at the lobby by name when we pulled up. The front desk agent was very helpful in outlining what we had in store for our stay and escorted us to our room. I felt that this was a nice touch in welcoming us to the resort.

The room itself was huge with a large balcony overlooking the golf course. We had a suite with a separate bedroom along with a living room, dining area, and a separate half bathroom. While the technology in the room gave away the age of the renovation, it was well maintained with plush finishings all around.

The resort has plenty to offer with golfing, a spa, a full list of activities, multiple restaurants, and several pools. We hit up the Canyon Suite pool after dark and enjoyed the steam coming off the headed water. I did check out the list of activities and I was sad to see we missed the flight of the Phoenix (I have images of Fawkes from Harry Potter) and some of the cooking activities. Additionally, I will certainly recommend the Phoenician to my sister who has a whole brood of children (the list of Children’s activities was impressive).

Since I am a Platinum Starwood member, we were given coupons for complimentary breakfast at the restaurant in the main lobby. The amazing waiter we had allowed us to “accidentally” get the full breakfast even though our coupon was only for the continental breakfast. An indication of the PERFECT service we received during our stay.

Again, this resort did not fail to exceed my overly-high expectations. The service I received here has certainly set the bar for my next vacation. I feel sorry for the poor souls at my next hotel as I don’t think they will be able to live up to this experience.

  • Stayed January 2014, traveled as a couple
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Helpful?
1 Thank tlj85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, February 25, 2014
Thank you for those kind words as this is the experience we strive to provide at the Canyon Suites! We are delighted to hear that you found your visit to be both personalized and memorable. As always thank you for your esteemed Platinum status and loyalty to our Starwood Preferred Guest Club. Please send our birthday wishes to your boyfriend and we await the chance to welcome you back for your next special occasion!
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Asheville, North Carolina, United States
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 8, 2014

This will be the second year that we have stayed at The Phoenician while attending a show held on the property. The first year we stayed in the main hotel and this year we stayed in Canyon Suites. This property is first-class from the moment you arrive until the moment you leave. The setting is the handiwork of God and the hotel is the perfect compliment. Extremely friendly staff in a beautiful venue. Slept like a baby after spending time on the patio star gazing and enjoying one of my favorite parts of AZ...the stars.

Room Tip: We enjoyed the Canyon Suites only because of the view.
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  • Stayed February 2014, traveled on business
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Helpful?
1 Thank Tonya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, March 1, 2014
Thank you for returning to The Phoenician Resort and experiencing The Canyon Suites! I am pleased to hear about your first-class experience- we are truly an oasis in the desert. As a 60-room boutique resort-within-a-resort, The Canyon Suites is designed to offer guests with an unrivalled experience to make for a relaxing escape. We hope your return with bring back fond memories and a chance to create new ones (stargazing tours are available by request!).
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Saint Paul, Minnesota, Usa
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 27, 2014

Escaped the winter cold for a fabulous stay at the Canyon Suites! Unlike some of the luxury Scottsdale resorts that are either too big for "real" personalized service or too small lacking amenities, the Canyon Suites had top notch customized service and offered great options for dinning and fun at the Phoenician next door. Prior to arriving, our "ambassador" Jared, sent a nice welcome e-mail and assisted in finding a room with a great view along with dinner reservations. On arrival, he and a friendly bell staff welcomed me by name then familiarized me with the property.

The suite was large, comfortable and had a big balcony for relaxing to a view of the golf course and city lights. Dinner at J&G Steakhouse was delicious within a nice decor (just wished I'd asked to dine outside with a view). A beautiful walk back to our quiet room through the cactus gardens to experience some of the fun and unique amenities they offer - wine, chocolate cover strawberries, and a rose pedal covered candle lit room- wow. You need to explore some of options offered (at resort and Spa) when planning your time there. One can't go wrong with this choice...and I receive Starwood points.

Room Tip: Ask your ambassador to assist you in finding a great room.
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  • Stayed January 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank Mannix48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, January 29, 2014
Thank you for providing such wonderful feedback from your recent stay with us! I’m so glad you were able to indulge in some sunshine, great food, and unique amenities. The Canyon Suites truly is a resort within a resort- I hope you found the perfect balance of luxury and comfort that we so strongly believe in. We look forward to welcoming you back in the near future!
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Additional Information about The Canyon Suites at The Phoenician

Property: The Canyon Suites at The Phoenician
Address: 6000 E Camelback Rd, Scottsdale, AZ 85251-1949
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Scottsdale
#1 Romantic Hotel in Scottsdale
#3 Spa Hotel in Scottsdale
#3 Luxury Hotel in Scottsdale
#6 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Canyon Suites at The Phoenician 5*
Number of rooms: 62
Official Description (provided by the hotel):
The Canyon Suites at The Phoenician is Arizona's premier AAA Five Diamond, Forbes Five Star resort destination. Guests enjoy a daily, complimentary artisan breakfast, a private infinity pool, chauffeured transportation throughout the resort and to nearby shopping areas, as well as priority dining reservations on property. ... more   less 
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Also Known As:
The Canyon Suites At The Phoenician Hotel Scottsdale

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