This hotel is exactly what my wife and I needed for our vacation. We decided to visit Scottsdale because we were looking for a nice hotel where we could unplug and relax for a week, and this hotel was everything we could have hoped for. The hotel is spectacular with the best customer service I have ever had at a hotel. You are treated like royalty here and the ambassadors go out of their way to make sure your needs are met. My wife and I especially adored Amanda, who is really sweet and so helpful. The room is huge! The bathroom was also huge and has a big tub and a walk-in shower. The pool area is very relaxing, and the view of the mountain is nice. Marcel made sure we always had fresh ice water and drink refills. The entire hotel is clean. I never noticed anything out of place. I never noticed the staff ever having any face other than a smile. We visited the Phoenician several times and their customer service was great too. One thing we noticed was it was a lot busier and louder, so we were glad we stayed at Canyon Suites. Everything is spread out so it helped that they shuttle you wherever you want to go. Everyone was always nice to take us around too, and we never felt like we were putting anyone out. Our only complaints would be that the TV in the room is small, and being on the first floor, it is easy to hear doors closing and people talking. Honestly, those complaints seem small when looking at the overall stay and how perfect everything was there. We have already decided we will definitely come back to Scottsdale and stay at Canyon Suites again.
- Official Description (provided by the hotel):
- The Canyon Suites at The Phoenician is Arizona's premier AAA Five Diamond, Forbes Five Star resort destination. Guests enjoy a daily, complimentary artisan breakfast, a private infinity pool, chauffeured transportation throughout the resort and to nearby shopping areas, as well as priority dining reservations on property. ... more less
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- Also Known As:
- The Canyon Suites At The Phoenician Hotel Scottsdale