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“Absolutely Wonderful!!”

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The Canyon Suites at The Phoenician
Ranked #2 of 75 Hotels in Scottsdale
Certificate of Excellence
Oklahoma City, Oklahoma
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Absolutely Wonderful!!”
Reviewed August 21, 2013

This hotel is exactly what my wife and I needed for our vacation. We decided to visit Scottsdale because we were looking for a nice hotel where we could unplug and relax for a week, and this hotel was everything we could have hoped for. The hotel is spectacular with the best customer service I have ever had at a hotel. You are treated like royalty here and the ambassadors go out of their way to make sure your needs are met. My wife and I especially adored Amanda, who is really sweet and so helpful. The room is huge! The bathroom was also huge and has a big tub and a walk-in shower. The pool area is very relaxing, and the view of the mountain is nice. Marcel made sure we always had fresh ice water and drink refills. The entire hotel is clean. I never noticed anything out of place. I never noticed the staff ever having any face other than a smile. We visited the Phoenician several times and their customer service was great too. One thing we noticed was it was a lot busier and louder, so we were glad we stayed at Canyon Suites. Everything is spread out so it helped that they shuttle you wherever you want to go. Everyone was always nice to take us around too, and we never felt like we were putting anyone out. Our only complaints would be that the TV in the room is small, and being on the first floor, it is easy to hear doors closing and people talking. Honestly, those complaints seem small when looking at the overall stay and how perfect everything was there. We have already decided we will definitely come back to Scottsdale and stay at Canyon Suites again.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Director of The Canyon Suites at The Canyon Suites at The Phoenician, responded to this review, September 19, 2013
Thank you for taking the time to leave your review – we are thrilled to hear that your stay was wonderful. The service culture at The Canyon Suites is truly unmatched and meant to make every guest feel like royalty, and we are glad your experience was just that. I will ensure that the Marcel and Amanda are recognized for providing outstanding service; I know they'll appreciate the feedback. You'll be happy to know that we are looking to upgrade the TV's in all of our rooms next year during the renovation. We look forward to seeing you back again soon!
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415 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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DC971
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 21, 2013

We were lucky enough to have stayed here for 10 days. This hotel in terms of customer service is simply superb. From start to finish the staff at The Canyon Suites made our vacation. Ok maybe the décor in the rooms could have been fresher but the pool, the valets, the ambassadors and all the extras more than made up for it. Unfortunately the pool at the suites was closed after 6 of our 10 days and we used the extensive pool area at the main hotel, the service there ok but wasn't a patch on the suites. I have been lucky to stay in some lovely hotels but this in terms of customer service is by far the best. Cant wait to return.

Room Tip: Golf Course rooms brighter
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Director of The Canyon Suites at The Canyon Suites at The Phoenician, responded to this review, September 19, 2013
We are absolutely delighted to hear that your stay was "simply the best!" We are committed to providing Five Diamond, Five-Star personalized service, which makes for distinctive and superb experiences such as your most recent visit to The Canyon Suites. I am happy to report that we are preparing to undergo a full room renovation next year, which will include updated and modern touches. We look forward to having you as our guest again!
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Indio, California
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 17, 2013

Our TA got us upgraded to a King Suite and we could not have been happier with the accommodations! From the moment we arrived and were met at the door by our ambassador, Lori, until we checked out the service was perhaps the best we have ever had. The room was fantastic, it was clean, well decorated and very comfortable. The bathroom was large and very clean, just the way we like it.

Each evening they have a wine and appetizer hour from 4 to 5 which was very nice but a little to early for us since we liked to spend the late afternoon in the pool. The restaurants were good but not over the top except for breakfast which was excellent.

I can't say enough the Canyon Suites at the Phoenician it may have been the best hotel we have ever stayed at and by our standards is for sure a 5 star. We hope to return again in the near future, and would definitely recommend it to friends and family.

Room Tip: Try to get upgraded to a King Suite, they are fantastic
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PeteVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Director of The Canyon Suites at The Canyon Suites at The Phoenician, responded to this review, September 19, 2013
Thank you for taking the time to share your experience. We are happy to hear you enjoyed your short getaway to The Canyon Suites! As a AAA Five Diamond & Forbes Five-Star resort, we strive to deliver exceptional, personalized service to each and every guest. I will certainly pass along your kind words to Lora. We hope to welcome you back again in the future!
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Tucson, Arizona, United States
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 13, 2013

We just experienced our second visit to the Canyon Suites. The Best got better. We were treated to complimentary coffee service in the room delivered hot and on time to the minute. We were treated to a full service breakfast in the dining room.
Our room was perfect in every way. Turn down service was made on request. Complimentary wine tasting and snacks were offered every day at 4 PM.
Complimentary car service ( a new Mercedes ML 350, of course) was offered to any destination on the property, and to the nearby Scottsdale Fashion Mall.
"Relish" (the on site hamburger bar) was fabulous. Kobe beef never tasted so good!
Everyone needs to experience this exemplary property offering a caring staff and so many amenities. Thank you Canyon Suites. We will be back!

Room Tip: All of the rooms are good. You can choose Golf view or Pool view. You can't lose either way.
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  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Leighton R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Director of The Canyon Suites at The Canyon Suites at The Phoenician, responded to this review, September 19, 2013
Thank you for the wonderful review! We are delighted to hear that you found your experience to be even better than last time! It sounds like your stay was truly indicative of The Canyon Suites – showcasing the highest service standards while providing enhanced amenities and offerings, including complimentary coffee and tea service every morning, our Hour of Joy daily wine tastings and our chauffeured Mercedes service. We hope to have the opportunity to create another exemplary and memorable experience for you in the future!
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Texas
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 11, 2013 via mobile

Unquestionably, this IS a luxury resort!

From the moment you drive onto the grounds of The Phoenician/Canyon Suites you know elegance and comfort await you... This property had the best customer service I have ever experienced at a hotel.....ever! Impeccable! We found the service: Speedy, personable, efficient, professional and comforting.

Our party of three adults stayed in a one bedroom suite in late July for 3 nights. We must return, as this hotel is inspiring! The room itself, was beautiful, however, it wasn't as spectacular as the views and service. Everything in the room was clean and modern but with views and service like the Canyon Suites....the room can't hold up. Again, a tasteful room just didn't "wow" us like the grounds and staff.

The main pool area at the Phoenician is endless....it is a huge water-park-like fun zone. So much water and so much to do at the Phoenician! The pool at the Canyon Suites is quite the opposite. Quiet, calm and a view out of a magazine! The pool is at the base of Camelback Mountain....breathtaking!

The complimentary car service will take you to Scottsdale Fashion Square, an up-scale luxury mall. We used it several times, prompt and comfortable.

Buuuuuut, even the Canyon Suites fell short on one small, insignificant item. On one of our room service orders, they forgot the cheesecake we ordered. To this day I don't know how we survived that horror!

The staff made us feel as though they really enjoyed helping us on any task/request, truely. Granted, I'm sure they were "faking it" but they covered it well. Award-winningly well. Superb staff!

Stayed July 2013, traveled with family
Helpful?
1 Thank Saberhunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Director of The Canyon Suites at The Canyon Suites at The Phoenician, responded to this review, September 19, 2013
Wow – thank you for your kind comments! We are absolutely thrilled to hear that you truly enjoyed your vacation. Our Ambassadors are committed to providing unparalleled service that leaves a lasting "wow" impression. I apologize that we forgot to bring the cheesecake you ordered for dessert, but we promise to make it up to you next time. We hope you are already planning your next visit to the Canyon Suites!
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San Jose, California, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2013

My husband & I needed a week of relaxation and although we knew the weather would be very hot in July, we chose to go to the Canyon Suites from July 5th- 11th. The weather WAS hot but the Canyon Suites was the best place we could have chosen. It started with our arrival when Natalia welcomed us & took us to our room - a gorgeous suite overlooking the golf course and Camelback Mountain.

For the next few days, we lounged around the pool with Marcel & Ben taking such great care of us. It was super hot out there with couple of days 110+ and they made sure we had lots of ice & cold drinks as well as bringing cold facecloths to help cool down. There were only a few people around the pool so they had flexibility to move some umbrellas around so we could be in the pool and get protection from the sun - sweet!!

The restaurants were also great, and our first night at J&G Steakhouse, they brought us desserts for our anniversary & my husband's birthday. We had told Natalia we were celebrating both occasions & she obviously passed the information on to the restaurant - very nice touch.

We did take a tour up to Sedona one day and although a bit cooler, it was still in the 90s. The highlight of our day was our 2-hour Pink Jeep Broken Arrow tour. PJ our guide was so much fun & the views of Sedona were breathtaking!!

Having travelled to several caribbean islands, to different parts of Mexico, and to Maui, this was our first vacation where we not at a beach, but it wasn't an issue and we will definitely go back to the Canyon Suites (maybe not in July). So thank you Natalia, Alex, Marcel, Ben & all the staff at the Suites as well as the many staff members we interacted with at The Phoenician. It was an amazing vacation & we will be back!!

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank PJ A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Director of The Canyon Suites at The Canyon Suites at The Phoenician, responded to this review, September 19, 2013
We are thrilled to hear that you were able to relax and enjoy your week at The Canyon Suites; thank you for taking the time to leave your review. Summer days in Scottsdale can be grueling, but it sounds like your time at the pool was well spent with Ben and Marcel keeping you cool. We are also glad to hear that you could celebrate both your anniversary and birthday occasions with us! I will ensure that the other ambassadors you mentioned are recognized for their service. We hope you choose to return to The Canyon Suites next time you need a relaxing getaway.
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Los Angeles, California, United States
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 18, 2013

This is my favorite place to stay in AZ. Close to great restaurants, casinos and world class golf. The suites are amazingly large and spacious. A great value in the summer. The pool is great. Cabana service is excellent. The pool boys are attentive and sweet. If you need privacy and relaxation this is your place.

  • Stayed May 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Gena V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Director of The Canyon Suites at The Canyon Suites at The Phoenician, responded to this review, July 29, 2013
Thank you for taking the time to post a review. We are glad to hear that you found the pool relaxing and the service to be excellent. The privacy of our pool is just one of the signature amenities that are available exclusively to Canyon Suites guests. We look forward to welcoming you back during your next trip to Arizona!
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Additional Information about The Canyon Suites at The Phoenician

Property: The Canyon Suites at The Phoenician
Address: 6000 E Camelback Rd, Scottsdale, AZ 85251-1949
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Scottsdale
#1 Luxury Hotel in Scottsdale
#1 Romantic Hotel in Scottsdale
#1 Family Hotel in Scottsdale
#6 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Canyon Suites at The Phoenician 5*
Number of rooms: 62
Official Description (provided by the hotel):
The Canyon Suites at The Phoenician is Arizona's premier AAA Five Diamond, Forbes Five Star resort destination. Guests enjoy a daily, complimentary artisan breakfast, a private infinity pool, chauffeured transportation throughout the resort and to nearby shopping areas, as well as priority dining reservations on property. ... more   less 
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Also Known As:
The Canyon Suites At The Phoenician Hotel Scottsdale

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