After I contacted Brio about my terrible veal marsala meal, they mailed me gift certificates and invited me back to give them a second chance. The manager, Matthew Sevigny, asked me to tell him when I'd be returning, which I did. I came with my husband and 3 "foodie" friends. We agreed, in advance not to order the veal. Matthew greeted us and was SO gracious and eager to make our evening enjoyable. We ordered lobster ravioli, pasta with vodka sauce, shrimp & lobster fettuccini, sweet potato risotto, and a margherita pizza appetizer. Every dish was outstanding! Every dish had exquisite depth of flavors. Matthew came to the table and announced he was bringing us a complementary veal marsala so we could try it again. He said that the chef pounded the veal himself. We all were impressed by his eagerness to please us. Great customer service! But to our disappointment and his disappointment, all five of us tasted the veal and agreed that it was as bad as it was the first time: too thinly sliced, overcooked, tough as shoe leather, and the marsala sauce was watery and bland. Not like marsala sauce is supposed to taste. Matthew vowed that he would share our comments with the chef. I hope they change the recipe because a great veal marsala is hard to find. Anyway, I give Matthew kudos for his congeniality and an A+ for his sincere efforts to make us happy. As a surprise, he treated us with a flight of desserts, which were AMAZING! We normally don't get dessert, but these were so yummy. By the way, on Thursday nights, they serve wine for $5/glass. We didn't know about it, but we certainly took advantage of it. Nice touch! Bottom line, our repeat dining experience at Brio was outstanding. We will definitely be back. Our friends will definitely be back. And it's all because of Brio and Matthew caried enough about unhappy customers to lure them back to "try again." It worked. Because had I not received the gift certificate, I would have never returned. And I would have dissuaded people from going there because of my bad meal. But that's not the case now. I definitely recommend Brio -- but with one caveat: Don't order the veal.