My stay started great with a warm welcome and an upgrade but beyond that this hotel was nothing but a pain.
They denied my 2pm late checkout request, the first time I've ever experienced that as a Concierge (top tier) member, and the were not able to honor my quiet room request even after calling and confirming it the morning of check in.
The rooms here are outdated and need serious refurbishment. As others have said they also desperately need to start enforcing their non-smoking policy. The hallways smelled of smoke during my stay and people consistently smoked in the pool area. In addition the comforter had holes it in from cigarettes, amazing considering the room was labeled non-smoking on the door. One of the towels in my bathroom had clearly been used and not cleaned, quite disgusting.
If you're on the first floor expect to be awoken every time the person above you uses the restroom as the plumbing is loud and right next to your bed (assuming you're in a King Studio). I also found the walls to be very thin and could hear the dog in the room next door barking all night long and whenever someone next door shut their door, I could feel it in bed, it shook the walls.
On the positives, I don't think there were bed bugs and the breakfast was at least mediocre, and the room size was definitely very generous. Parking was plentiful.
I won't be coming back here and am quite dumbfounded by how so many people reviewed this place so well. If you have even moderate standards in accommodations this place is just on the verge of meeting them, but could also fail miserably, as I experienced.
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- Also Known As:
- Country Inn And Suites Scottsdale
- Country Inn & Suites Scottsdale Hotel Scottsdale
- Country Inn Scottsdale
- Scottsdale Country Inn