I will never return to a Kimpton Hotel. We entered into a beautiful lobby and greeted by front desk staff. However, that went downhill when we went to our room! We discovered it was not "our" room, the room was for a man celebrating his 80th birthday, complete with a bottle of wine, chocolates, and champagne... We received a call from the manager and he was pleasant and willing to work with us in an awkward situation.
The pool was small and seating was very limited. The fitness center was small and the air conditioning was horrible. We did not even attempt to utilize the spa...
The original Manager that quickly responded was polite and apologized repeatedly, and offered us a free night if we would return. But shortly after our stay he was no longer working at this hotel and Cheryl Martin took over the situation. Cheryl Martin was unprofessional and rude, and because of her attitude, I will not return to Kimpton Hotels.
- Official Description (provided by the hotel):
- The Scott Resort & Spa (formerly FireSky Resort) is truly an oasis in the heart of Old Town Scottsdale. This luxury boutique hotel is remarkable for its La Vidorra Spa, unbeatable location, exceptional service, sumptuous amenities, and Cuban-inspired dining at The Canal Club, Bar and Pool Bar. The area boasts more than 250 golf courses, the Scottsdale Fashion Square, Waterfront district, Phoenix Art Museum, Taliesen West - the Frank Lloyd Wright School of Architecture and nearby Sedona and Salt River Canyon. ... more less
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- Also Known As:
- Firesky Resort And Spa - a Kimpton Hotel
- Firesky Hotel Kimpton
- Firesky Resort Kimpton