I chose the Firesky after an extensive search through TripAdvisor for resort hotels in the area. Rated 4.5 out of 5, you can't go wrong, right?
Well, we arrived last Wednesday night and check-in was pretty smooth. When asked for a room upgrade (this only gives you a nicer outside view - parking lot vs nice courtyard) I declined and just asked for a convenient location. We were given room 223 - ground floor room in the back of the property by the parking lot.
So the truth is that the 4 star rating pretty much applies to the public grounds of the property - the pool area, courtyard and concierge/restaurant area. The rooms themselves are 2.5 star - dated and musty smell, no frills. The A/C exhaust is on the loud side but helped drown out the noise from adjacent rooms and hallway, including the barking dogs next door.
As we were in town visiting family & friends, we didn't stay on the property much. The reason I had to rate this 'resort' down to 2 stars is because of the unexpected "visitor" that decided to crawl in the door as soon as we opened it to fill the ice bucket. Yes, my worst fear came true. The resort does have a roach issue like a previous reviewer mentioned.
I contacted the front desk right away and after hearing my complaint, was placed on hold while they decided what to do. I was eventually offered a room upgrade and a $25 food/beverage credit. I suppose the resort tried to be courteous, but I really wanted to know if they were addressing the issue and getting the proper extermination treatments. Even though we moved rooms, I was really hoping for someone to follow up with us but unfortunately that didn't happen.
Overall, disappointing experience but glad other reviewers didn't have our bad luck. I hope the resort does clean up and get rid of their pest issues.
- Official Description (provided by the hotel):
- The Scott Resort & Spa (formerly FireSky Resort) is truly an oasis in the heart of Old Town Scottsdale. This luxury boutique hotel is remarkable for its La Vidorra Spa, unbeatable location, exceptional service, sumptuous amenities, and Cuban-inspired dining at The Canal Club, Bar and Pool Bar. The area boasts more than 250 golf courses, the Scottsdale Fashion Square, Waterfront district, Phoenix Art Museum, Taliesen West - the Frank Lloyd Wright School of Architecture and nearby Sedona and Salt River Canyon. ... more less
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- Also Known As:
- Firesky Resort And Spa - a Kimpton Hotel
- Firesky Hotel Kimpton
- Firesky Resort Kimpton