Booked two nights here but only stayed one: the accomodationas and service at this "resort" are appalling.
First of all, it is not a resort at all: it is an older property that used to be a typical motel - the kind where you drive your car around the back and find a parking place near your room then haul all your stuff in. Kimpton has refurbed the place with sleek furniture, modern art, tiki torches and thumping background music, and they sell it as totally hip. But it's really just a glorified Super 8 motel.
My husband, teenage daughter and I checked in around 2pm on a Monday; we had reserved a "pool/lagoon view" at a rate of $309/nite. Our room was in the 300 building on the ground floor; the room was actually below the pool, with a "view" of the block retaining wall holding up the pool - all we could see were the legs of other guests travelling to and from the pool.
The room was damp and smelled of mildew and sewage. We immediately called the front desk and asked for another room, but were told they didn't have any other rooms with two queens. We decided to make the best of it, but did track down the manager to let him know we were unhappy with the room. He was all jerky and hyper...I remember thinking "what is this guy on?" He feigned concern, asked our room number and name and we never heard from him again.
We ate dinner at the hotel restaurant. The food was good, though very expensive and the whole atmosphere of the restaurant was a bit on the over-the-top organic side. There was also a sewage smell drifing through the restaurant occassionally (that's organic, I guess)...which I discovered was coming from the lobby restrooms.
After dinner we held our noses until we fell asleep. The main entry doors in our building made a loud clanking sound every time they opened and closed, waking us up several times during the night. In the morning we called the front desk and asked to be moved. The clerk was perky and said "Of course, let me get back to you!" but she never called us back. The next clerk we spoke with was not as perky, and he never called us back either. I had finally had it and talked my family into moving to another hotel. I was concerned that FireSky would ding us for another night because of their cancellation policy, but after I spoke with the "manager" (I think they'll call anyone here a manager), who had to get back to us to let us know if they would charge us or not, she seemed very much in favor of us leaving the hotel. She informed me that we would only be charged for our room, tax, dinner and any other incidentals incurred while we stayed the night in that appalling room, which came to over $500! They genuinely seemed glad to see us go.
I have stayed at other Kimpton properties and had mixed results; some good, some bad, but this place was pathetic! The more time we spent there, the more I realized it was just a typical motel with a fancy facade and a big price tag. We moved to the Fairmont Scottsdale Princess and had a wonderful deluxe pool view room for $10 less per night. No comparison; unlike the FireSky the Princess is pure upscale class. SKIP THIS MOTEL - there are lots of better choices in Scottsdale!
- Official Description (provided by the hotel):
- The Scott Resort & Spa (formerly FireSky Resort) is truly an oasis in the heart of Old Town Scottsdale. This luxury boutique hotel is remarkable for its Jurlique Spa, unbeatable location, exceptional service, sumptuous amenities, and Mediterranean-inspired bistro dining at The Scott Grill, Lounge and Acqua Pool Bar. The area boasts more than 250 golf courses, the Scottsdale Fashion Square, Waterfront district, Phoenix Art Museum, Taliesen West - the Frank Lloyd Wright School of Architecture and nearby Sedona and Salt River Canyon. ... more less
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- Also Known As:
- Firesky Resort And Spa - a Kimpton Hotel
- Firesky Hotel Kimpton
- Firesky Resort Kimpton