Recently returned from organization's annual meeting. They took could very good care of us. Beautiful property! Service and staff of the hotel (excludes the spa) were great; food was good. Rooms were huge-defintely could use some updating as it made them a bit dreary.
I did have a problem with the spa. The massage therapist was either inexperienced or just unaware of customer needs. She was not rude at all, but just plain dizzy. The atmosphere in the room was poor. One of the top window shudders was open making it quite light in the room. It looked as though she had not tidied up after the last person with half-filled coffee and water cups on the counter as you walked into the room. She knocked as she was opening the door to come back in and not before she opened the door.. Although I had filled out a short history sheet when I came into the spa, she appeared not to have read it as she started rubbing my upper back very hard and then asked what type of problem i had when I shouted for her to stop rubbing so hard. The rest of the message was OK as she respected my request for light pressure; her technique was good The room was small which caused her to keep banging the stool into the table. She finally moved the stool after I asked her to stop. This all created an uncomfortable atmosphere. It was the most stressful massage I have ever had. I did not discuss this with the staff when I left as I had to go to an evening event. They did not ask me how things went which was OK at that point. I left more stressed than when I went in. I was looking forward to this treat my entire stay with a recent hospitalization, death in my family, and move of an elderly family member in the month of March. I hope someone will give some attention to the spa.
Otherwise, i enjoyed my stay. Thank you.
- Official Description (provided by the hotel):
- Where the Old West Meets the New Guests arriving at The Scottsdale Plaza Resort find an oasis of tranquility that evokes a sense of home while capturing the essence of Arizona. Graceful Spanish Mediterranean architecture and décor create a cozy, private estancia-style feel. Warm desert breezes and views of Camelback Mountain in the distance settle the pulse. Nearby Cave Creek offers a glimpse into the life of the old west while James Beard award winning Chefs are crafting new specialties in Scottsdale and Phoenix. A Room for Every Lifestyle The Scottsdale Plaza's five distinctive room, suite and lodge options are arranged in intimate clusters that allow for quiet and privacy. Options ranging from larger-than-standard, deluxe guest rooms to beautifully appointed, residence-style lodges and suites and an extraordinary Presidential Suite, we have the perfect room for family vacations, romantic getaways and corporate groups. ... more less
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- Also Known As:
- Scottsdale Plaza Hotel Paradise Valley