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Apache Gold Resort Hotel
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Reviews (155)
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A TripAdvisor Member
Miami, Arizona
122
Reviewed July 6, 2004

On June 9, 2004 We took friends from Sun City, AZ to stay at the Best Western Hotel and Casino in San Carlos, Arizona.

We reserved 2 rooms next to each other. We arrived around 4 p.m. and stayed until 11 a.m. the next day. I put the rooms on my credit card. The stay it self was fine, we ate dinner at the casino resturant because they no longer offer the buffet durning the week, only offered on Fri, and Saturday. At 9:0'clock p.m. we had hot Tea in our room and called it a night. next morning we had breakfast and then checked out.
Imagine my surprise when I received my credit card bill and was charged an additional $150.00 because they said we left pet hair, and pet food in both rooms. WE HAVE NO PETS, TRAVELED WITH NO PETS, OWN NO PETS. When we called the Best Western we were told ..that housekeeping said we left food and hair and feeces in the room from the so called pets. And they would not take the charge off our credit card....ONCE AGAIN...WE OWN NO PETS AND TRAVELED WITH NO PETS...we explained that maybe housekeeping had the wrong room written down, they told us no...WE HAD PETS. AND WOULD NOT CREDIT OUR ACCOUNT. ONCE AGAIN WE OWN NO PETS..... WE WERE PUT IN OUR PLACE AND CALLED A LIAR. WE LIVE ONLY 7 MILES FROM THE BEST WESTERN and thought we would take our friends and be a nice treat away from the home....WE WILL NEVER STAY AT THE BEST WESTERN AGAIN MUCH LESS GIVE OUR FRIENDS OR FAMILY OR ANYONE WHO WILL LISTEN A RECOMMECTION TO STAY AT THAT HOTEL. WE ARE 4 - 79 YEAR OLD'S WHO HAVE NOTHING TO GAIN IN LYING ABOUT IF WE HAVE PETS.

22  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2017 via mobile
Google Translation

Stayed: October 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGCR-Team, Public Relations Manager at Apache Gold Resort Hotel, responded to this reviewResponded November 29, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2011
Google Translation

  • Stayed: May 2011, traveled as a couple
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.