November 9th, 2009 was my first stay at a Comfort Suites hotel, I had won a free night at a non-profit silent auction. From the moment we pulled up to this property, we were impressed. The grounds and building were immaculate, new, and very well kept. Upon check-in, we were greeted warmly, and professionally, and offered cookies. (It may not seem like a big deal to some, but adds a personal touch) We went to our room [#216] and were very happy and amazed at the cleanliness, size, and amenities of it. It was also very unexpected to receive a personal letter from the hotel, along with trail mix and a bottle of water welcoming us to the hotel. When we went back down stairs the front desk clerk remembered our name, and asked how our room was, and if there was anything he could do to make our stay more enjoyable. Every interaction with anyone of your staff members was pleasant, even just passing in the hallways, they would smile and say hi. My most recent stay at another hotel was at the Marriott Marquee Times Square, for about $400 per night. The service I received at your property was so much better than any service I received there, and even exceeded the service I received during my last stay at a Ritz-Carlton property. Not only I am very impressed by how I was treated, but also one of the managers took the time to come out and shake my hand at check-out and asked me how my stay was, showing his genuine concern for my satisfaction. Not only will I return to this property every chance I get in the future, but I will also mention my wonderful experience to all of my friends, family, and co-workers. Thank you! The hotel was located in Prescott Valley, Arizona.
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- Also Known As:
- Comfort Suites Prescott Valley Hotel Prescott Valley