My husband and I booked an overnight getaway for July 4th - to escape the heat of Phoenix and to see the fireworks. We were pursueded by the reservation clerk to spend the extra money on a suite vs. a deluxe room because "the suite balconies would be in full view of the fireworks." When, at 9:30 pm, we still did not see or hear fireworks, I called the front desk to inquire and was told: "How should I know where they are -- I'm not even from here." I asked to speak to a manager and was told he wasn't available. We were awakened at 7:30 am the next morning to hammering and drilling (construction below our balcony). Upon checkout, we again asked to speak to a manager, and were told he wasn't available. (What kind of hotel doesn't have a manager available over a holiday weekend?!) We were finally directed to speak to a maintenance manager who was kind enough to go and speak to the "unavailable" hotel manager and returned to tell us they would take $25 off of our $200 room charge. Hardly a compensation for our disappointment.
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- Also Known As:
- Prescott Hotel Prescott
- Prescott Resort And Conference Center