First, having traveled the US extensively for work and staying at all levels of hotels this is without a doubt one of the best.
My customer service was excellent. I called the hotel directly and was able to ask questions that 800's don't know. Our room was large comfortable beautifully appointed and exceptionally clean. The bathroom sparkled. The view from the balcony was a special treat. All staff from the front desk right down to the housekeeper was courteous, competent, friendly and willing to please. Friday night dinner in the hotel restaurant was upscale delicious and very reasonably priced. Saturday night we tried the barbeque ribs $6.99 special in the casino cafe. Again the service was excellent and the food while not upscale was very good. I had a $5.50 cheeseburger (the meat hung over the bun) cooked just the way I like it with excellent fries in the casino cafe for lunch on Saturday. We treated ourselves to the door hanger night before room service breakfasts and were pleasantly surprised with quality and quantity for a very reasonable price. All in all it was great weekend in a fabulous hotel. We will definitely be going back.More