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“Room is top notch, room service not so much”

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Prescott Resort & Conference Center
Ranked #7 of 22 Hotels in Prescott
Certificate of Excellence
Phoenix
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Room is top notch, room service not so much”
4 of 5 bubbles Reviewed July 21, 2011

We drove up from Phoenix to escape the heat and take advantage of the 50% off Sunday/Monday promo. The gentleman at the front desk was very personable and friendly. We didn't need to come back to him for anything, but he made us feel comfortable enough that we would have done so if there was the need. The room is large by hotel standards with newer furniture and a very comfortable bed. The bath includes an adjustable height shower head - a real plus for those of us over 6' tall.

This stay would be a "5" except for the room service breakfast we ate. The prices were very reasonable, so we gave it a try. The food arrived a half hour earlier than requested and was lukewarm. We've eaten in their cafe before and liked the food - so I think next time we'll just head downstairs and eat it hot from the cafe/restaurant.

Prescott Resort is convenient to the downtown area (5 minute drive), the mall, hiking and includes a nice indoor pool. This is one of the most reasonably priced and nicer hotels we've used in the Prescott area.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank 517stevem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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606 reviews from our community

Traveler rating
    308
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    33
    14
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
Florence, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 19, 2011

Very clean, staff was very friendly. Pool and hot tub were nice with nice hours. Awesome view from our room. Starbucks inside. Casino wasn't at all that impresive and if your a smoker you have to go outside or into the casino (No smoking on balcony either) but I think that helps keep this place as nice as it is.

Room Tip: Got a king suite on a Sunday (Special price on Sun-Mon)I would reccomend it.
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CRUZNAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZ
Level Contributor
296 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed July 15, 2011

I've stayed in this Hotel at least 8 times for business meetings. It's alway a nice stay. It was remodeled several years ago. Good service. Comfy beds and pillows. Nice views. Restaurant is pretty good and has a great view of the City. Conference facilities are good. Casino is small and smoky so I don't gamble much. My wife and do a weekend stay almost every summer. We would highly recommend this hotel for business or pleasure.

Room Tip: Ask for a City view when you make your reservation.
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  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank haztaz69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 13, 2011

overall not a bad stay. The smell of the indoor pool was irritating. The pictures show that large doors on pool area open up. They are working on the area so doors had to stay closed during our stay. Once this is done the smell should be better. The casino is a bit dumpy. Room was clean, bed was comfy. Pillows sucked. Take your own. Staff was very nice. Pool ans spa was very clean. The sauna is brand new and I really enjoyed the womens. However the mens sauna was not functional. Parking was a bit of a chore. Lots of wedding guests using hotel guest parking.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pbands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 21, 2011

We happened upon this resort by accident traveling thru Prescott. Even though they were extremely busy the young gal worked tirelessly to get us set up in a room. (Thanks Tiffany). Then, because our room wasn't ready by 3:30 "Ricardo" apologized, offered us a discount and then put us in a room with a city view! It was awesome! The new salt water pool was great! I am very picky when it comes to cleanliness so let me just say, I WAS IMPRESSED! Everything was clean. Our rooms, blankets, showers, linens, outside balcony, lobby and bar area. There weren't even any dust flying off the lamp shades!
We liked it so much we decided to stay another night! Because they were booked, Ricardo moved us to a different room but honored our same price.
Thank you Ricardo and Tiffany. You do not know how nice it was to be treated with respect & kindness!!!
Oh and the room service was fast and reasonably priced. Delicious Angus burger and fries!

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GriffithMomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ithaca ny
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 27, 2011

Perfect...gorgeous rooms, salt water pool, loved Buckeys casino...loose slots and crazy cheap delicios food...best steak of our trip for ten bucks. Great service and paid 67 from expedia...liked it so much we stayed two more night for 81 bucks a night. Go there

Stayed April 2011, traveled as a couple
Helpful?
Thank cfont711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed March 13, 2011

Clean and modern rooms. Wireless internet at no extra charge. Very nicely decorated, big room, comfortable king size beds. Right next door to Bucky's Casino if you want to gamble.
My 87 yr old grandma could navigate the hotel and casino easily, no long walks to the elevator or casino. Very nice soaps and other stuff in the bathroom. Situated nicely on top of a high bluff with incredible views from the property. Balcony for each room, no smoking in rooms or balcony. Pool and fitness room closed for remodeling, might open in April according to a sign.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank My_Aventador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrescottResort, General Manager at Prescott Resort & Conference Center, responded to this review, March 15, 2011
Dear Boulder City Lover,

Thank you very much for your comments referencing the cleanliness of our guestrooms. It will of no surprise to you, guestroom cleanliness is one our of highest customer satisfaction scores; second to only Staff Friendliness. I am glad you enjoyed our Free Internet service while on property.

Should your travel plans find you returning to Prescott, we hope to see you again. On behalf of the resort staff it would be our pleasure to personally welcome you back!

Enthusiastically,

Steve Bracety
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Prescott Resort & Conference Center

Property: Prescott Resort & Conference Center
Address: 1500 Highway 69, Prescott, AZ 86301
Phone Number:
Location: United States > Arizona > Prescott
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Prescott
#8 Family Hotel in Prescott
#10 Romantic Hotel in Prescott
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Prescott Resort & Conference Center 3.5*
Number of rooms: 161
Reservation Options:
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Also Known As:
Prescott Hotel Prescott
Prescott Resort And Conference Center

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