Stayed here with a friend. Was 11 minutes late to check out and got an irate phone call from the woman. When i returned the keys she grabbed them from me and was very rude. I was trying to be so nice to this woman. I had to wait for the male to go look through the room before we could get our deposit back. They freaked out over a missing towel that was never in the room. The male started ripping sheets and blankets off the bed looking for this towel and we both told them we had to use the same one, there was never two in there. The woman came in and we tried to explain the same thing to them but both this man and woman were so rude, saying that theres no way they would forget to put two towels in a two bed room. They made such a big fuss over it. Finally my friend offered to let them go through her things and i told them we have no interest in stealing their towels. The woman finally handed over our deposit, clearly not happy about it. These people are rude and crazy. They were unhappy to begin with and tore this room apart over a towel that was never there to begin with. You can attempt to dispute this all you want but your very rude and miserable people. With your attitudes you are clearly in the wrong business. Me and my friend are very sweet girls, kept our mouths shut and allowed you to bully us and call us liers. And we were very patient with you people the entire time. You should be ashamed of yourselves, i hope you go out of business. You get on here and dispute these other peoples claims, you were NEVER accommodating or polite in any way so i definitely believe you were this rude to other people. I would not give you one star if the option was available. You were that bad and i feel sorry that anyone could be as mean and hateful as you two clearly are on a regular basis.
- Official Description (provided by the hotel):
- 10 minutes for The court House Square. ... more less
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- Also Known As:
- Heritage House Hotel Prescott