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Best Western Prescottonian
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Reviews (1,002)
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All reviewsmexican restaurantbest westernsbreakfast roomhash brownsroom was largefree breakfasteasy accesswaffleshot breakfastgreat place to staywould stay againclose to downtownexcellent breakfastroom was clean and comfortablepleasant stayno elevatorenjoyed our stay
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Reviewed May 13, 2013

We checked in on May 2, 2013 for a confirmed set room rate (we thought) for 5 night stay. First night the room air conditioner did not work at all. They claimed that it was "frozen" and would work when it "thawed"out. Second day and night air conditioner still did not work, so that night they went ahead and installed another unit. That replacement air conditioner work for the next 2-nights then broke again. After some effort, they decided to move us to another room, but it took a while to move our stuff since that room was located in a so called "newer" building which did not have any auto parking anyway near it (had to walk a distance). Then at check out, not only they did not offer any "discount" for all of the problems, but they secretly raised the room charge about $15.00 per night for 2 of the nights claiming that it was a busy weekend cost.. Otherwise everything else was good.

Room Tip: check air conditioner first and demand a signed total cost of room BEFORE checking in.
  • Stayed: May 2013, traveled with family
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1  Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alogan334, Manager at Best Western Prescottonian, responded to this reviewResponded May 16, 2013

Thank you for taking the time to write a review of your recent stay at our property. I am sorry to hear that your air conditioning unit was not working properly in your original room, and we would be happy make an adjustment for this situation if you would kindly contact us directly so that we can retrieve your statement. Regarding your room rate, many reservations at our hotel have preset rates that are different based on day of the week which should have come through on your confirmation. However, if that was not the case please send us a copy of your confirmation and we will make an adjustment for you immediately. Thank you again for letting us know about your experience and we hope we are able to resolve it to your satisfaction.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

Let me start by saying that I stay at a lot of hotels at a lot of different chains- and this was by far the worst room I have stayed in over the past several months. I use AAA ratings and trip advisor ratings to help choose a place to stay- and don't know where and when these other reviewers stayed here, but our room was musty smelling- and the lamps in the rooms clearly hadn't been dusted for months. Front desk staff was less than helpful- and the bed was like a brick. The worst part was the heating/air conditioning unit- it was incredibly loud- we actually had to adjust the TV volume up and down quite a bit every time it came on. I got a total of a couple hours sleep tops- would have been better off staying at home and getting up early to drive into Prescott since we were up anyways. On the plus side, shower pressure was adequate, towels were decent, and toiletries provided were OK as well- we had to leave very early in the AM so have no experience with the breakfast they offer. We are in Prescott quite a bit for business and pleasure-and there are lots of hotels in the area. For me, this is one I will not return to.

  • Stayed: May 2013, traveled on business
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Thank GREG C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alogan334, Manager at Best Western Prescottonian, responded to this reviewResponded May 16, 2013

Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that your expectations were not met during this stay and we look forward to using your feedback to continue to improve our services. We pride ourselves on the excellent experience that most of our guests enjoy here and we hope that you will give us another opportunity to treat you to the type of service we are known for. Thank you again for helping to guide us towards better service and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

My husband and I enjoyed our stay. Allan, the owner/manager is very friendly, kind, and helpful. The room was clean, spacious, and comfortable. We thought the breakfast was excellent with lots of variety and served in a large room comfortable for everyone. We will definately be back and stay here.

  • Stayed: April 2013, traveled with family
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Thank Lovetotravel101141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2013

All above hotel services was excellent !--room rate--cleanlness--service--value--room was spotless-- and the sleep quality was--superb !!--location great-- managment very frendly etc.--etc.will definitly be going back for another stay.



  • Stayed: April 2013, traveled with family
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Review collected in partnership with Best Western
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

We arrived at this property late in the day after riding our motorcycles for 6-7 hours. The rooms aren't lavish but adequate for an overnight stay but they are clean and quiet. If you're riding a Harley and you're a H.O.G. member be sure to ask for your discount. The breakfast selection (included in the room rate) was good and the room was huge. No congestion issue there !!

  • Stayed: April 2013, traveled with friends
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Thank fayo400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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